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October 2024 by Barnett Williams
Won’t diagnose the smallest of problem without asking for money and leaving your equipment behind. Unless you live right nearby, don’t waste your time.
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September 2024 by Rob McNutt
Bad routing service for questions and answers
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August 2024 by Austin Perry
I have left them 3 voicemails and have not been able to get ahold of anyone. They do not return calls so ive had broken mower for weeks
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August 2024 by archie turner
Disapointing . They couldn't fix my trimmer .
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July 2024 by Pal Sal
I ordered a part for my trimmer on toolservicenet mid April and they routed my order to this Atlanta branch. I didn't hear or receive anything for a month so I went to my online account and it said it was backoredered. I tried calling the store, no one answered. I tried sending an email and the only thing I could find was a general inbox, not something that would directly reference my order. I never heard anything. A couple weeks later I called still no answer. I tried another email and finally someone responded. They apologized for the confusion and delay, and canceled my order. Less than a week later I received the part I ordered with no notice and being charged the full amount including shipping charges. I expected better from Dewalt, Get it together.
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July 2024 by Alan Keith Herring
Put you on hold for 45 min as soon as they pick up the phone and they never sent me a refund for my lawnmower that broke down. It’s been over three months now that I’ve been waiting. Called them back and they said they would contact me and see why the check wasn’t sent to me yet. That was three weeks ago and still haven’t heard from them.
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May 2024 by richard bray
Counter clerk was very helpful and knows her product line.
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May 2024 by andre navas
The young lady is so kind but the old one is so rude, if she is not there I'll give 5 stars.
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April 2024 by David Osborn
Brought a barely used pressure washer that wasn't working to the service center and they quoted me $200 to even look at it...junk product and service
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April 2024 by Kenneth Swanger
Well after standing in line for 10 minutes and not getting help I had to go
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February 2024 by J Rich
I hate that it's far away for me, but not their fault. I called ahead to confirm they had the part I needed in stock. The counter person was friendly and got my order pulled right away. The price was very fair and better than the aftermarket.
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January 2024 by Hernando Montes
I’ve been working with this DeWalt serviced store for the last two years, and I have had such an incredible service, working with Laura and Annita have made the difference. Thank you Both!
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November 2023 by blair metz
My DeWalt planer broke after less than a year's use. The service center had me fill out a small form, name, address, phone - as I wanted them to ship the repaired unit to my home. I presented my purchase receipt to them. The staff was incredibly friendly and knowledgeable. They said instead of repairing it, they would drop ship a brand new unit to me. What a delight. Then I noticed some tools in a bin that looked used. The staff told me they were selling these tools, priced at the repair cost as they were not picked up. A 15"dual bevel sliding saw for $269 !!! This is a great place for repairs and an opportunity to pick up tools at an incredible price. Highly recommend DeWalt tools and this repair center.
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November 2023 by ant
Fastest & easiest service I have ever received. Highly recommend for dewalt owners.
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November 2023 by Pedro Navarro
Very bad service...two months ago I bought a presure washing machine at home depot. The machine is from the Dewalt brand and the machine after 2 washes crashed the motor I went to tell home depot they would change it for me and what they told me was that they would not They could have me go to Dewalt, I will serve center. I went there and there they couldn't even tell me anything about the warranty, they just told me that they wouldn't do anything to make me go somewhere else with my machine.
