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February 2024 by Sherri Payne
The service was great, I received constant messages regarding my truck and was stage it was in. Very pleased with the work. Thank you Caliber Collision
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January 2024 by CiCi
I am not satisfied with this service at all. I was involved in a 4 car pile up and the at fault insurance referred me to this company. They connected my headlight to my turning signal causing my car to stall. I took it back picked it up the second time and my seats were soaking wet, which caused extreme condensation to all my windows and now it smells like mildew. All they had to say was bring it back and we will detail it for you. No apologies or explanation on how or why it happened.
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January 2024 by Curtis Harley
My hood isn't even lined up with the bumper like it should be and before the accident it was. I took it back and they said it was a piece that clamps in but it's no clamp in area for the plastic piece that's causing my bumper to look off. Also I don't think they realigned my vehicle or checked to make sure everything was aligned and set to normal. My car goes to the right side very bad and I hear wobbling and a vibration on my right side. I would have thought they would have checked EVERYTHING to make sure I have a safe ride after the car had been in a accident. My car should have been realigned and EVERYTHING SHOULD HAVE BEEN CHECKED.Services: Painting
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January 2024 by E J
I am completely satisfied with my repair work, the staff was very professional and I was kept updated on each stage of being performed on my vehicle. Thanks for a great job !
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January 2024 by Janice McMahon
Great service!
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December 2023 by Bernabe Kadjo
Great work!
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December 2023 by Q Nick
Excellent service
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November 2023 by TERESA VANCE
Great customer service, ready ahead of schedule, car looked great after their repairs!
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October 2023 by Jakeb Sanders
Helped restore my vehicle after being rear ended. Completed service and communicated very well about the process and timeline. Even cleaned the inside and outside of my car! Highly recommend!Services: Painting
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October 2023 by shan chesnut
I took my Toyota to the Norcross Caliber Collision. My experience was excellent, the customer service was great! They kept me updated through the process, and my car ready ahead of schedule. The bodywork was very good, it looks as if there has been no damage.Services: Painting
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October 2023 by Leilani Loves
I truly love Caliber Collision located in Norcross! They are truly wonderful! Extremely helpful and kept me in the loop with everything! Everyone who answered the phone helped me out and allowed me to ask a million questions! The manager was amazing and the person in charge of my vehicle truly made everything extremely easy to understand! They turned this horrible experience into a positive one! I 10000000% will recommend this to everyoneServices: Tires
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October 2023 by Chris De La Feld
Repairs were done very well. Looks great. And was fast. However, they never called to explain a single thing to me. Never consulted me. Never at all asked for my concurrence and when I did call the office lady could barely explain the estimate and what was being done. Clearly the staff don’t know what the technicians are doing. You never get to talk to a technician. It’s shocking how they do t I course you in any part of the repair process. Luckily it turned out well but information sharing is horrible. Consultation is completely absent. I guess we have to trust you 100 and assume it’s all gonna turn out. Luckily it did but this is not what a I expected. Try communicating!Services: Painting
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October 2023 by David Rossignol
Came in for an estimate on 8/11/23 to repair a bumper as customer self pay. I was going on extended vacation starting Sept 1st for 3 weeks. I called on August 22nd to schedule the repair to be done on September 25th, when I returned from vacation. I was told the repair could take several days. I made arrangements with work and alternate transportation.I called Friday Sept 22nd to confirm my appointment on Monday the 22nd at 8:30am. The person answering the phone stated they could not find me in the system and I said I should come back in for another estimate. I called today Wednesday Sept 27, spoke to the manager to make arrangements for my car to get another estimate…Turns out I was in fact in the system and I was indeed scheduled for Monday. She told me they are no longer taking self pay customers. Just so unreal and so beyond frustrating. It takes a lot of personal arrangements to be without your car for several days just to find out it was not needed.Now I will need to go to another competitors shop. Please spare yourself the time and check out another shop.BTW I tried calling corporate and the phone number says this company does not except calls.. so you know this company is probably tired of hearing complaints.
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August 2023 by Bridgette Grant
Communication was not great and the time it took to repair my truck was too long. This piece came off days after picking up my truck.Service: Body & Trim
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June 2023 by Cooper Family
I would recommend them to anyone. The work was done on schedule & car looks great! Ashley was so good at keeping us informed at every step in the process! A++Service: Body & Trim
