-
December 2023 by Mary Braga
I love this place . They're amazing people and helpful. I trusted them. Better associate credit union in Georgia St.
-
October 2023 by Jenn P.
Worst credit union ever. Cannot get them to close my mons account. Cannot get them to send a final statement. It's never ending. I have supposed them with everything necessary. Difficult. Very difficult.
-
August 2023 by Tim Sykes
Better than a Bank. Always no long wait, no hassle at the window, kind, courteous teller clean inside and out. Drive thru is also easy
-
July 2023 by BRANDIE HILL
I love my bank have had my account for over 25 years now.
-
June 2023 by Jacky Yang
I had called ahead of time wanting to open an account with them. They told me I can come in any time to open an account in person. I arrived to this branch the same day of the call and nobody was available to help. All 3 bank teller stood there just staring at me until more and more people started coming in and waiting to be helped as well. After 30 minutes of multiply people waiting around, one of the teller FINALLY announced that there was no representative that can help anyone in person and everything needed to be done at the desk with a teller.Tellers has no common sense and no customer service. Instead of addressing people right away, they stand around not know what to do.
-
June 2023 by Jackie Yang
I had called ahead of time wanting to open an account with them. They told me I can come in any time to open an account in person. I arrived to this branch the same day of the call and nobody was available to help. All 3 bank teller stood there just staring at me until more and more people started coming in and waiting to be helped as well. After 30 minutes of multiply people waiting around, one of the teller FINALLY announced that there was no representative that can help anyone in person and everything needed to be done at the desk with a teller.Tellers has no common sense and no customer service. Instead of addressing people right away, they stand around not know what to do.
-
May 2023 by Maria Arrieta
I visited the Norcross branch and was greeted by Bonilla the branch manager as soon as I entered. She was friendly and when I told her I wanted to open an account she introduced me to the banker Jennifer who took the time to explain about the accounts ACU offers. She was very knowledgeable and the process was seamless. I will recommend ACU to friends and family for their good customer service.
-
December 2022 by Tone Ch
The shared bank services is very limited because theior own ACU's policy. I had a hard time to cash out $3k with same day following these reasons - low cash, only a smaller bill available. So, I went in another day for the rest and receive the same reasons, same unfriendly customer serivice. However, I still gave 2 starts because still gave me a cash compare to Platinum Credit Union. Because, this bank limited only $1k a day. If I already cash out from ACU, I cann't cash anymore the same day.
-
June 2022 by Hugo Sandoval
They labeled my work check, a check I got from my JOB as fraud without telling me to prove otherwise and because it’s a Saturday they can’t approve it? Even though it was never fraud to begin with. Terrible customer service would not recommend banking here.
-
October 2021 by Drchuck Mitchell
This branch has some of the most pleasant, courteous and knowledgeable employees you can find. They are all very much customer service oriented.
-
May 2021 by Moom cat38
To far from home. They put my transactions on hold. Had a Doctor bill that didn't go threw once. They shouldn't do that.
-
February 2021 by Ms Sassie Kassie
This use to be the Credit Union I use to use for shared banking. My C U is a out of town/state. I use to used this one to make deposits/withdrawals. On my last couple of visits I was unable to use services due to closing of lobby for Covid-19 spread. T hey are only serving their customers only through drive-thru. I wish they would reconsider this and let Share CU customers use drive-thru also. Service was Great when I was able to use the lobby
-
October 2020 by Anne harris
Many thanks to Branch Manager Juan and his associate Denise for making a difficult banking experience much easier. This branch is friendly, sympathetic, efficient and professional. My family is grateful for their help during a sorrowful time in our lives.I highly recommend and refer Associated Credit Union on Beaver Ruin.
-
September 2020 by Brenda Brown
Employees are always helpful to me.
-
July 2020 by practical intuition
Been with them for years.
