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May 2024 by Eight 4 U in O.R. #2
Poor Customer service and care! Does not return email messages, which is both unprofessional and lacks business etiquette. Allprovide only has a leg to stand on, because of the retired veterinarian that is gainfully paid to endorse the company. I will no longer do business with Allprovide, or the owner Dennis Boecker.
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May 2024 by Michael T. “Mike” Scott
Nice folks.
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April 2024 by Teri VanDam
High quality, excellent raw food. Been feeding to my pack of rescue dogs for over 5 years. Highly recommend
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February 2024 by Lauren Baylor
Terrible customer service. They will ignore your calls, especially if you have a subscription. Then they'll turn around an call you after hours to verify an order, but tell you to call back during business hours to fix orders while your on the phone with them.
Edit: changing to a 3 star cause they finally got back to me an didn't hassel me for canceling my subscription.
After calling I sent an email. The email got answered way before the call did. With email they answered after 4 days. They called me back from me leaving a voice message after 2-3 weeks.
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February 2024 by Laura Hubbard
Never thought I’d be posting this, but my dogs LOVE their food! I have tried so many different foods that they would just begrudgingly eventually eat, but I could tell they didn’t enjoy it. Now, they sit with me in the kitchen while I gently cook their food and they gobble it all up the second I put it down. Their customer service is fantastic and this seems like a reasonable price for raw food. Very pleased! Highly recommend.
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October 2023 by Michelle Mcgeath
Love them!
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October 2023 by Carol Wiatrak
The dog food is amazing but the customer service isn't so great. They said my order shipped on Monday, it's Friday and I still have not received it. My dogs are hungry.
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June 2023 by Sue DATESMAN
Our dogs love this food.I mean ALL of it. They are healthy and thriving. They love Judy’s pup loaf. We love the courteous and fast service. Highly recommend ALLPROVIDE.
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January 2023 by Southern Yankee
Excellent HIGH QUALITY dog food. Well prepared and packaged. Shipping has always been good with no issues. Their customer service is the absolute best. This company truly cares about its product AND its customers!
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October 2022 by Denise Nailor
This is probably the only company I have ever worked with that has the highest level of customer service. Davey cares a great deal about customer satisfaction. Even though system glitches are occurring on auto renewal orders he bent over backwards to find a solution for me so my pups had food on time. You can't always help website glitches but you can help how you react to customers and he is top notch!!! Not to mention their food is awesome, both of my dogs lick their bowls clean every time.
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September 2022 by Terri P
I have been a customer going on 5 years. I loved this company but I'm telling you things have been going downhill with Allprovide! Just this week, 5th of August i placed my order.... mind you I'm feeding a Yorkie so my order is small... 12 lbs every two months....should not matter, as of today the 10th still not shipped. I send an email and am told that one of the items ordered is "out of stock" That was not the case when I ordered! On top of that "Davey" said he left me a voicemail telling me this....ummmm NO! Nothing on my phone. The time before this order.....no tracking again... I called... oh the shipment was messed up in the UPS and we have to re ship. My life cannot be held hostage to these shipments! If I order on Friday the order shoud be shipped out by Tuesday with arriving to me by Thursday...this is how it used to be and I knew when I needed to be home to put the order in the freezer..... This time I cancelled my order as I was planning on being gone for a week. SMH Use to be a great company.
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September 2022 by Donna Rabold
Great healthy food. MY Dog Loves it and she's a very picky eater. Hope she continues to love it. Fast shipping .
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August 2022 by Lizzie Chester
Who ever did orders This week did an awesome normally it’s just thrown in there boxes was very presentable and easy to go thru thanks all provide
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July 2022 by LaTanya J.
Great product, IF you can get it. They are CONSISTENTLY out of raw foods. Everything is great until you have a complaint. They immediately become defensive and rude. They DO NOT like to take responsibility. When I placed an order a few times, it went through, but the order said pending for well over a week. When I called, the man on the phone immediately became defensive( this was the second time dealing with him); when I asked why not let your customers know they are experiencing out-of-stock issues, he told me, "well, it's not worth my time to notify the customers because that would take too much of his time.?" I couldn't believe he said this, so I asked, "It's not worth relating a backorder issue with your customers? So I said, " Well when a customer runs out, it's a pain to go through the process of weaning their dogs on and off food. He remained unapologetic. Not excellent customer service at ALL.I hope all the five stars don't ever have an issue because you will find the truth in my review. That was my last order, and I had been ordering from them for a couple of years because my daughter had been a customer for about four years. I try my best to patronize small businesses, but being smaller doesn't give you the right not to be accountable for poor behavior. Like I said, when you have an issue, they don't own up to it. When I questioned their Turkey recipe, which was changing to a turkey/pork mixture, this gentleman was less than polite and seemed agitated that this Lil customer was asking him questions. That's what customer service does. They politely answer ALL customer questions. This company appears to be "spend your money and don't ask questions don't you dare complain. It says a lot about a company in how they handle customer complaints. No company is worth taking the customers' money and not being accountable when everything is not perfect. A customer complaint should be a way to improve your business. Start with hiring a pleasant person for customer service who is not an owner who takes complaints as a personal attack. Repeat customers are the lifeblood of any growing business.
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June 2022 by Michelle Ribar
My dogs are loving their food, arrived on time, packed well. Will be ordering again!
