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November 2023 by Nathan Hadden
Disappointed in the communication and customer service. Work and product seem to be okay, no issues with those.I purchased new tires and made an appointment for 11am the next day. I was told it would take 1 to 1.5 hours. Dropped the truck off at 11 and came back after an hour and the truck hadn’t been touched. After waiting another 2.5 hours in the waiting room, without any communication from them, I stood at the desk for several minutes to get an update. Was told it was taking longer than expected because the “lug nuts were swollen on.”After another 30 minutes it was finished.4 hours for a 1.5 hour job and zero communication.I understand things happen and jobs take longer but the failure to text or call about the delay is the reason I will not use Pep Boys again.
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November 2023 by Angelo Oliveira
Robert H. was beyond helpful. He got us in last minute, was professional and friendly. He made us feel very welcomed and valued. Thank you for accommodating both vehicles and us! Outstanding service, we will definitely be back
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November 2023 by Heidi Burkle
This Pep Boys is trustworthy and efficient. They have done my tires twice. The roadside warranty really helped, when I ran the car over a curb, popping a tire. They just replaced my bad battery. I highly recommend them.
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November 2023 by JEROME ANTHONY
First time at this location. This was a great experience. Fast and efficient service. I could instantly tell a difference in my vehicle performance after driving away. Robert was knowledgeable and efficient with front counter service. The garage technicians were focused as well. I will definitely return for future services!
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November 2023 by Richard Masci
The folks at the Pep Boys store were awesome! Couldn't be any better. But I ordered the tires from Pep Boys BECAUSE they said they could do the work on Saturday. the online booking was set, the appointment made -- only to find out the tires had not been sent by Pep Boys to the store. Maybe it would be there the next day. They were not. Monday, they also didn't come in, On Tuesday they arrived, but Pep Boys was booked, and I couldn't get the tires put on until Thursday. One the store had my car -- service was excellent, and it wasn't the store's fault. Pep Boys Online is at fault. The application should not have scheduled and booked me an appointment that couldn't be kept.
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October 2023 by J B
Went in for an alignment. They tried to sell me a tire rod ends for $400. After I explain to them that I was a former ASC certified technician and could buy the parts for $100 and replace them in my garage in about 30 minutes they cut the price to $200. This is still high but I’ve been sitting there for half the morning for an alignment I paid it just to get my car back. this is exactly why people do not trust auto repair shops. I tried to put in a review on their Website, but they would not allow it to post. Called customer service they were little to no help.
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October 2023 by J Perez
I have been using Pep Boys for many years. It is convenient and service has been always prompt, punctual and there always has beenn great communication until recently.My last interactions with PepBoys in Newnan are making me reconsider doing further business with this shop. Two weeks ago, I brought a flat tire for replacement, I removed it from my wifes vehicle and brought in for replacement under the "Road Hazzard" insurance, this was disclosed at that time. This was Saturday afternoon. I gave them all the needed info regarding vehicle and my contact numbers. I was informed that the tire was not available, but they were going to order it. I had to call on Monday as no updates were given to hear the employee saying that it was not shipped yet. Finally it was ready on Tuesday evening. When I showed up, the manager asked if I already paid for the new tire. I pointed out that it should be covered by the Road Hazzard insurance and without saying anything else he responded "That's not the way it works" and went silent. After an eternity waiting for him, he finally comes up and asks if the tires were installed on a Subaru Outback, giving me the dates. I said that must be correct, another eternity waiting while he types on the computer and he comes up with a bill for $50 something dollars saying that Tear and Wear applies...I understand that. NO other explanations. I walked away with the feeling that if I would have not said a thing, they would have charged me a whole new tire. Then I brought my sports car as I had a screw on a tire. Without looking, the same guy says that I needed a new tire as mine could not be repaired. This is a $320.00 tire. He claimed that the repair is on the shoulder, the nail was literally 1 1/2 inches away. I asked if a plug could be done and without any other explanation he said that no reputable shop would do a plug. Please, give me facts, not a statement with nothing to support it.I decided to go somewhere else, and it was repaired dilligently. Ohh, and they did it for free. This new shop will be doing my tires on all my four cars when the time comes.Other things that I noticed on PepBoys... long waits due to being short staffed, and everytime the manager is in the back shop, he is arguing with his crew. This is not a sign of a business that is running properly.
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October 2023 by Chris Jones
Pretty good service, but DO NOT use the online appointment/reservation system on the Pep Boys website. Scheduled an appointment for what looked like a very open timeframe on the website, then sat for 3 hours waiting for a tire rotation. I don't know what the gap is in that system, but don't trust it - call the shop directly.
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September 2023 by David Conti
The manager here was a life saver. What an incredibly knowledgeable guy, 2 weeks later I am still blown away.He helped point me in the right direction with repairing my boat trailer and I didn’t even spend $1 in his store. What a true believer in customer satisfaction. I will shout from the rooftops about how GREAT this place is.
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September 2023 by Christina Jones
Jeffrey Jones was a great big help, did an amazing job on my car! Love the fact they got me right in with no wait time at all. He was very fast with fixing my tire as well! I will definitely recommend him to other people!
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September 2023 by Chanzo Hasashi
Let’s start this off, I am back here again for another tire rotation and balance with alignment check. Appointment is at 9am and was told it will be done in about 2 hours. Previously was done in about 1.25 hrs. This is just a balance and rotation in which has been done properly within 30 mins. And alignment check in about 45mins. Going to get picked up and let’s see when I get the notification of when my car completes…I’ll keep everyone posted.
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August 2023 by Rose Hill
Antiono Barnes was my service mangerFrom the first phone call at 8 in the morning until the moment I left Pep boys his service was remarkable.1. phone call answered courtesy made me feel that I would be in honest reliable and professional hands2. Upon my arrival the courteous smile and professionalism continued.3. I told him what I thought the issue was with my car. He explained step by step the service they would provide. Told me I would get a detail picture that would explain what I needed if any.4. After they check out the car Antonio came over and discussed what they found, what they would do and the cost. as well as the time it would take to provide the service.5. There was. two other male customer waiting and spoke about his genuine attitude, serving with a smile and his professionalism, I agree whole heartedly with them both6. The service was great the price was reasonable the time of service worked well for me. A timely in and out.Pep Boys you have a true employee he’s honest, professional and pleasantI give him and this location 5 plus stars
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August 2023 by Su-Jung Lee
Robert was very kind and patient with all my questions. He explained what he recommended and helped me prioritize my needs. Thank you! I would recommend. The only thing was that I did not receive the photos from the inspection in the link sent to me. I do like that the text and link is meant to help track progress of the work.
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August 2023 by Andre Reid
The manager James showed great customer service and great leadership. He is always a team player and he has a great team working with him.
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August 2023 by Tamekia Reid
I pulled into the Newnan Pep Boys this morning just as they were opening with a broken window switch. James the Mgr helped me quickly and efficiently to get the window up and the taped up plastic off. Pep Boys is now on my list of repair shops to consider. It was recommended to me by a client and so glad I took her suggestion
