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October 2024 by Kat Moore
I was in and out. I didn’t catch her name but I came in the morning. She was very friendly and really quick
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June 2024 by Veronica Whitlock
Amazing crew amazing service
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April 2024 by Cassondra Powell-Taylor
This pack & mail (Pakmail0805) service location happens to be one of the best places in Coweta County to assist me in sending out my packages. They have also provided superb customer service with my fingerprinting and notary services.Kudos to the professional Pak Mail 0806 team!!!
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March 2024 by Harry Patel
Excellent service
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March 2024 by John Meyer
I got to the store right after they closed the two ladies that had been working were literally walking out and locking the door. One of them went back in and got the FedEx supplies I needed. So awesome to fi d customer service like that. I will be back In the morning to send my package with them.
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March 2024 by McCaul, Just McCaul
112$ for usps ground shipping for a I pad sized box <2lbs ….. give me a break. Robbery.I guess they charge 1$ per packing peanut or something but I ship larger box’s REGULARLY across the country and never have paid half of this.
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January 2024 by Charise Buckner
Great service!
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December 2023 by TYRONE LOVE
Have no issue sevixe was good ,Raphael
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November 2023 by Yeji Kim
I went to ship out a package. I showed an employee a qr code, but she said I had to print out a label, because they are not fedex. Just as I was about to go home, she said she would print out for me if I sent it to the email address written on the front. She spoke in a tone as if she were doing her favor. I saw that the amount was written while sending an email, and it was the price per sheet. I thought the amount standing there was the price per sheet when a large amount of documents were drawn. However, she charged me 1 dollar per piece of paper. Then she said that if I do not pay cash then I had to pay extra $1 for a card processing fee. Shouldnt she inform a customer that it will be a charge to print out a label? It's like throwing away two dollars on the street. Never going back again.
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November 2023 by Pam Pattillo
Very friendly and educated
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November 2023 by Melanie Harris
This by far has been the most shocking customer service experience I've ever had in my life. I stopped by what I thought was my new favorite shipping store, only to be berated by the owner.I had two return packages to ship for my daughter. One was for USPS, the other for UPS (Amazon). Beforehand, I researched returning Amazon packages at a non-UPS facility, and found out that they wouldn't accept the standard return label, so I was fully prepared to present a PDF return label as instructed.There was a bit of a line, and the two representatives were busy helping their customers. The owner who came from the back with a plate of food, dropped her plate off in the office and came out to help her staff. She asked me what I needed help with, so I told her I had packages to return. She looked at the Amazon package and immediately said "We can't take those here, if you look at the label it literally says return at UPS". For clarification I asked if they would accept the PDF label. She then said, "Yes, we can take that one, email it to us and I'll print it out". This was the first issue, because she told me no before she knew all of the information. At that point, she gave me the email address, and I forwarded the label. She then took the USPS package I was holding and set it in a pile.After she printed the UPS label, she asked for the package. While she was prepping the package I asked if I could get a receipt for the USPS package, and she said that they don't provide receipts for USPS, so I asked for the package back. The package contained jewelry, so I thought it would be best to take it to the post office to see if I could get a receipt. I didn't disclose that information because I didn't think I needed to explain why I asked for the package back.After she finished prepping the UPS package, she said it would be $1. I attempted to pay with a debit card, and she smirked and told me that they don't accept debit card payments for less than $2. I didn't have cash, so I asked for that package back as well. She then said, "I'm sorry that waiting inconveniences you" in an extremely condescending tone. I never once mentioned waiting, or being inconvenienced. I was in a bind because I didn't have cash, and I was completely taken back by her attitude. I frankly didn't know what to say, so I said "waiting isn't a big deal". She ripped the label off while saying "oh you don't want it" loud enough for everyone in the store to hear. I then left the store with both packages.I was completely embarrassed, and confused by her remarks and the attitude she had, so I decided to call and express my concern over the treatment I received. I told her that the customer service I received was unacceptable, and that I would no longer patronize the store because of this. She went on to tell me that I was "extremely rude". When I asked how I was rude, she said I was huffing. I'm not a 12 year old child, and I have never huffed at another adult person during a business transaction.I can understand being busy, I can also understand being overwhelmed. I can empathize with having a bad day, and I can accept terms of a policy that have specific guidelines. What I can't understand or accept is attacking customers based on an assumption, and painting a false narrative to justify extreme behavior.If this person would've told me in the beginning that it would cost $1 to print the UPS label, and they don't accept debit cards for transactions for less than $2, I believe this whole debacle could've been avoided. Im not a shipping professional, so informing me that I wouldn't receive a receipt for the USPS shipment up front would've also cleared up some confusion.
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November 2023 by Melanie H.
This by far has been the most shocking customer service experience I've ever had in my life. I stopped by what I thought was my new favorite shipping store, only to be berated by the owner. I had two return packages to ship for my daughter. One was for USPS, the other for UPS (Amazon). Beforehand, I researched returning Amazon packages at a non-UPS facility, and found out that they wouldn't accept the standard return label, so I was fully prepared to present a PDF return label as instructed. There was a bit of a line, and the two representatives were busy helping their customers. The owner, who came from the back with a plate of food, dropped her plate off in the office and came out to help her staff. She asked me what I needed help with, so I told her I had packages to return. She looked at the Amazon package and said "we can't take those here, if you look at the label it literally says return at UPS". For clarification I asked if they would accept the PDF label. She then said, "yes, we can take that one, email it to us and I'll print it out". This was the first issue, because she told me no before she knew all of the information. At that point, she gave me the email address, and I forwarded the label. She then took the USPS package I was holding and set it in a pile. After she printed the UPS label, she asked for the package. While she was prepping the package I asked if I could get a receipt for the USPS package, and she said that they don't provide receipts for USPS, so I asked for the package back. The package contained jewelry, so I thought it would be best to take it to the post office to see if I could get a receipt. I didn't disclose that information because I didn't think I needed to explain why I asked for the package back.After she finished prepping the UPS package, she said it would be $1. I attempted to pay with a debit card, and she told me that they don't accept debit card payments for less than $2 (that's fine, if that's the policy I have to accept it). I didn't have cash, so I asked for that package back as well. She then said, "I'm sorry that waiting inconveniences you" in an extremely condescending tone. I never once mentioned waiting, or being inconvenienced. I was in a bind because I didn't have cash, and I was completely taken back by her attitude. I frankly didn't know what to say, so I said "waiting isn't a big deal". She ripped the label off while saying "oh you don't want it" loud enough for everyone in the store to hear. I then left the store with both packages. I was completely embarrassed, and confused by her remarks and the attitude she had, so I decided to call and express my concern over the treatment I received. I told her that the customer service I received was unacceptable, and that I would no longer patronize the store because of this. She went on to tell me that I was "extremely rude". When I asked how I was rude, she said I was huffing. I'm not a 12 year old child, and I have never huffed at another adult person during a business transaction.I can understand being busy, I can also understand being overwhelmed. I can empathize with having a bad day, and I can accept terms of a policy that have specific guidelines. What I can't understand or accept is attacking customers based on an assumption, and painting a false narrative to justify extreme behavior. If this person would've told me in the beginning that it would cost $1 to print the UPS label, and they don't accept debit cards for transactions for less than $2, I believe this whole debacle could've been avoided. Im not a shipping professional, so informing me that I wouldn't receive a receipt for the USPS shipment up front would've also cleared up some confusion. It's beyond disappointing that I have to write this type of review. I will be reaching out to corporate to inform them of the experience I've had. This business has lost a potentially loyal
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September 2023 by joe McVay
I have never been treated worse by another business. I went into store to have important docs notarized and sent for a refi. The day after the Company called me and told me the info on the docs from Notary were completely wrong (wrong name and date) I went back to location to repeat process (time sensitive) Not only did they give me a half hearted apology but one of there sub contractors laughed at me. The Lady behind the counter said she couldn't help because they were in middle of moving. I couldn't understand why the poor attitude towards me was blatantly rude to the point that this associate told me not to come back to the store. I ended up going to another package delivery store and after conversation this owner actually used to work for this Pak Mail owner and said she was a tyrant. I will go out out of my way to give my business to another Company.
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July 2023 by Josh Bonanno
Much rather prefer this place than to the lazy people at the UPS store. At Pak Mail the ladies who work here are very friendly and fast service. They also only charge 4 dollars for a notary.
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April 2023 by Yeji Oh
I went to ship out a package. I showed an employee a qr code, but she said I had to print out a label, because they are not fedex. Just as I was about to go home, she said she would print out for me if I sent it to the email address written on the front. She spoke in a tone as if she were doing her favor. I saw that the amount was written while sending an email, and it was the price per sheet. I thought the amount standing there was the price per sheet when a large amount of documents were drawn. However, she charged me 1 dollar per piece of paper. Then she said that if I do not pay cash then I had to pay extra $1 for a card processing fee. Shouldnt she inform a customer that it will be a charge to print out a label? It's like throwing away two dollars on the street. Never going back again.
