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March 2024 by Julian Reeves
Unable to get a hold of customer service. Package has been stuck in “Departed facility, USPS awaiting package” for almost a week now. 99% sure at this point my package has been stolen. Please stop using this service. I had to reach out to the company that shipped my item to please pursue further action. This unacceptable.
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February 2024 by Lauren Daniels
Worst job ever I got hit on my first day of working by an employee operating an forklift he ran my toe over with the pallet that he was pushing with the forklift the manager crystal is very unhelpful they lie saying he was never operating the forklift . DONT WORK HERE Then When they are fully staff they will send you home even if you not scanning or doing enough for they standards you are wasting your time they only pick who they really wanna stay and send over 20 people home .
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February 2024 by Jeff Sherry
My package has been sitting here since 1/18/2024 with no update.Editing this after looking through all the other terrible 1 star reviews with the same issue. How is this place even in business?The owners should be ashamed. It sounds like they are purposely stealing packages because it’s an ongoing issue with everyone who has a package going through this facility.
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February 2024 by Andrew Schwahn
Slow Service if not the slowest!
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January 2024 by Brinson Hubbard
Finally able to contact UPS regarding an important package that had been sitting in Morrow for three days after the package scans, which had shown as being scanned into Morrow’s facility at 6:52AM on 01/04 and 3:52AM on 01/05, randomly disappeared. UPS stated that there’s nothing that can done and to contact my sender, as the package is considered lost. It’s amazing how a package can be scanned at one moment and be considered lost not even 8 hours later.
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January 2024 by Kayla Carreon
This service sucks! If I could give zero stars I would! Twice now I’ve had packages that I had to basically HUNT down because the tracking just stalled and didn’t move for 10+ days. Oh but as soon as I contact UPS they say they can’t do anything (because of it being UPS MAIL INNOVATIONS) and to contact the sender and I do it all of a sudden magically starts moving again. Hmm! surprise surprise!If something is sent UPS it should STAY with UPS and not be handed over to USPS halfway through because that’s where 100% the issues lie. Also every box I get that goes through UPS MAIL INNOVATIONS comes destroyed and I have to send out for replacements.
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January 2024 by Just Me
Morrow, GA is THE WORST at delivering packages! If your package gets in the hands of Morrow, be prepared to wait at least 3 weeks, or longer, for Morrow to get around to delivering it to USPS. You can track your package day after day after day, and find that it's still sitting in Morrow. You'll start to wonder if it's lost or stolen or are these people completely incompetent?? All you can do is call customer service at the company you made your purchase, and let them know your package is lost in Morrow hell.
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December 2023 by Dennys Céspedes
You can't come here to deliver, I arrived on time for my appointment at 8 am they immediately gave me door 7 to unload and it's been more than 3 hours and they haven't unloaded me, after 3 hours I went to the office and they told me they didn't know that I was parked at gate 7 to unload, that's so you can see the lack of organization they have
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December 2023 by Ariana Thompson
I have been waiting on my package to be transferred to USPS for over a week. On 11/18/23 at 8:16 am my tracking status was updated saying it departed this facility and is pending acceptance at USPS. USPS has never received my package and by looking at these reviews they never will. I’m glad I paid attention to my shipping and didn’t wait hoping it would be delivered because I would be out of luck. I ordered something for my trip in two weeks and it should be here by now. I contacted USPS and UPS and no one has any information on UPS Mail Innovations. If you’re ordering something under 2 pounds just pay the additional cost for express if you want to receive your package.
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December 2023 by Terry Keith Hammond
If you place an online order and these people are used for shipping, RUN AWAY AS FAST AS YOU CAN!!! They were quick to pick up my package and they were just as quick to set it aside somewhere (no one knows where) in Morrow, Georgia, and to never find it again all the while insisting that "it's on the way!". Daily tracking shows - for months now - that "expected delivery by 7PM, today!" with the date advancing to "tomorrow" now for months. They do anything and everything they can possibly do in order to prevent the issuing of a refund or the shipping of a replacement package. If you did what these people do while willfully and maliciously telling the lies they've told, it would be prosecutable as "theft". But, since they claim to be a "company", it's just "a minor oversight" which costs unknown numbers of people how many millions of dollars? (My order was worth just over $550.00.)Added: We've now made it to November and "UPS Mail Innovations" is still showing my package as being in Morrow, Georgia "awaiting pickup by USPS". I've decided that this must be a government operation since they claim to always be doing something but nothing ever gets done.
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November 2023 by Sandra X
I really believe something is going on when packages is going through UPS and they get to Morrow Georgia all of a sudden no movement for days and you never get your package. This is BS!
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October 2023 by Sark Anaforian
This place is absolutely horrific. Sit on packages for weeks every time.
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August 2023 by Keith Hammond
If you place an online order and these people are used for shipping, RUN AWAY AS FAST AS YOU CAN!!! They were quick to pick up my package and they were just as quick to set it aside somewhere (no one knows where) in Morrow, Georgia, and to never find it again all the while insisting that "it's on the way!". Daily tracking shows - for months now - that "expected delivery by 7PM, today!" with the date advancing to "tomorrow" now for months. They do anything and everything they can possibly do in order to prevent the issuing of a refund or the shipping of a replacement package. If you did what these people do while willfully and maliciously telling the lies they've told, it would be prosecutable as "theft". But, since they claim to be a "company", it's just "a minor oversight" which costs unknown numbers of people how many millions of dollars? (My order was worth just over $550.00.)
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July 2023 by Vernon Gooden
Package not delivered and have called to request help with item with no response back.
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June 2023 by Kate S.
SO RUDE! This has to be the worst UPS store I have ever been in. There is only one guy working in this store. He is wearing a t-shirt and jeans. He has no personality at all. If you ask him a question he makes no eye contact at all and if he even answers you it is as if you have asked him to give birth on the spot. The security is terrible because there is no one to watch to see if your packages are safe. If he is the only one there. Who is watching when he leaves. I felt very uncomfortable in this store. Horrible customer service. Horrible atmosphere. And it smells like weed in the store. Gross.
