Underground by Journeys is known for its exceptional customer service and friendly staff. Reviewers highlight the amazing skills of team members like Jada and Jay, who provide warm greetings and personalized attention. Customers appreciate how they are listened to and offered helpful suggestions, making the shopping experience enjoyable. One shopper noted returning to the store despite checking prices elsewhere, thanks to Jay's outstanding service. The team is willing to go the extra mile, as shown by a staff member who involved a manager to check on shoe availability. Customers also mention pleasant experiences with other staff, including a polite and patient employee named EJ who assisted with fitting shoes for a child. Overall, Underground by Journeys is highly recommended for its welcoming atmosphere and dedicated employees.
Jada has amazing skills! Good greeting and before I returned my shoes she asked if there was anything I would like to swap it out for and presented me the items. Good retention and sales skills.
January 2024
Just looking at some things, and the team was very attentive and knowledgeable about the items.
November 2023
I called in to inquire if they had some shoes I wanted in stock. The team member went the extra mile to not only check, but involved her manager to see if there was an upcoming shipment.I appreciate the extra mile & helpful direction. Great customer service via phone.
