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February 2024 by Tesa Tiara Tv
This is the worst bank that I’ve been to. I’m currently in line and the wait is ridiculous. Mind you I’m at the drive in part and we’re at a complete stand still. I’m not sure if they are under staffed or just have no since of urgency. I keep hitting the call button so that I can just get my card and license back and nobody seems to be responding. I’ve been in line for 30 minutes at this point. If I have to go in to get my card im going to be extremely pissed.
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December 2023 by GREGORY WRIGHT
Awesome bank. Very friendly and helpful staff. Very convenient hours.
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September 2023 by M.O.G. Legacy
Worst banking experience I've ever had. These people told me over the phone to come in before 1245 and they could open an account for me. This was literally for business I handle while I'm back in town since I travel a lot. When I arrive the greeter almost turned me around at the door. Then the literal manager says the same thing. After about 4 minutes of telling her a banker told me to drive here in the rain she reluctantly days ok I'll open it for you. They act like they don't want your business. Then I'm explaining to the lady that One of my businesses is based out of town so I'm not in Fairburn a lot but she says oh well you have to be there most of the month to open an account. I really feel like this was profiling at it's finest. Profiling in 2023? I simply know that money shouldn't be discriminated against it someone is depositing funds. And proof of income on hand. The manager is not experienced enough to run a branch if she's rejecting people with circumstances that require traveling for work. They should be embarrassed at this level of non customer service. I see why the other reviews are Soo terrible for this location. Then she has the nerve to tell me she can get me started with an online account before I walked out. Who the heck hired these people? I wish I had of read the reviews before I went in. I Do NOT RECOMMEND AT ALL.
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August 2023 by Edward Washington
Do not go, nobody trying to help or assist you!!! Bank tellers present at work but not working. Excuses excuses excuses
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April 2023 by A Reynolds
Ms. Cheryl, you are the Best! Thank you for your patience. I was so stressed about a banking matter. She made me a same day appointment, which was at 4pm. I was stuck in crazy traffic and was 15 minutes late. But she show calmness and kindness. She helped me with my situation with professionalism. ?
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February 2023 by marcus robinson
I went in at about 9:50 AM to get a new debit card. I was out of there by 10:15 AM. The young lady that helped me was very pleasant and extremely helpful.
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January 2023 by Walter Webb
I needed a new card printed and this branch doesn’t have access to their inventory 0/10 do not recommend
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December 2022 by Jaronte Battle
Worst service I every had. Treated like I was not a PNC member at ALL. I felt like I was racially profiled by my age and skin. Treated with no type of respect
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December 2022 by Michael H.
I should have read the reviews before I wasted my time with this place. I walked in 2 days ago to try and open a business account and was told by a hispanic woman at the counter that the person who works with business accounts was in a meeting. She asked for my information so I could receive a call to set an appointment from them. Still haven't received that call.. I ended up just going online to set an appointment for today, confirmed for 2:30, only to be told that nobody was able to help me help me open the account. My appointment was cancelled via email after I left. Waste of gas and time.
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December 2022 by Anthony Boyd
I must say this has to be the worst bank in all of morrow all im going to say is dont go there on a Saturday morning. Mgrs literally sat back and watched as the line got longer and longer instead of applying herself. Ive been here plenty of times and never reviewed because this aint my bank and now i know why. If your the owner you need to step foot in on a Saturday and tell me im lying ill change my review i challenge you.
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March 2022 by Tyuanna Brown
I have a problem with PNC every other week. Random fees come out of my account and the customer service is terrible. From NJ to GA, never had a good experience.
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February 2022 by Briana Nadir
If I can give 0 stars I would. Came in nobody was there to greet anyone not even security. Stood in line for 30 min before I was told I had to get in another line to be helped. Worst service and in a Predominantly black area. I’m disgusted with the way they treat their customers. I would choose another bank or just go to the atm because the people who work inside this bank are rude and unprofessional.
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October 2021 by Ihab Zuhour
I like to go to this location they have amazing customer service. Alway they are doing incredible job.l, smile, friendly, and fast
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September 2021 by Tatiana Buruca
Sequoia Johnson was very patient, kind and helpful with helping me close my deceased mothers account. Stayed on the phone for over an hour trying to resolve everything.
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June 2021 by William Christian
Always helpful
