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July 2025 by Keegan Hamren
I came into this T-Mobile store to switch from AT&T after being a loyal customer for over 20 years, and I honestly regret ever walking through the door. Juan was the representative who “helped” me, and I left feeling completely lied to and taken advantage of.
He told me the accessories were bundled with the plan — only to find out later that they were actually charged to my account separately. There was absolutely no transparency in how things were explained. Either he deliberately misled me, or he had no idea what he was talking about. Either way, it’s unacceptable.
I expected a smoother, more honest transition after two decades with another provider. Instead, I feel scammed before even getting my first bill. If this is how T-Mobile does business, I’m already questioning whether I made a huge mistake. Avoid dealing with Juan at all costs — he does not seem trustworthy or upfront.
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February 2025 by Ellen Barfield
Very Kind and helpful I will definitely return
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February 2025 by Tajuan Mitchell
Always knowledgeable and very professional.
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January 2025 by JFD CONSTRUCTIONS LLC
Great customer service Jong and Joel !!! You too make the store looks great. Thanks for your service.
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July 2024 by Esmeralda Aviles
Very awful service
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February 2024 by Irene Garmon
Your employee John ID NUMBER 708257, on January 13th, 2024, gave my new phone number to a young lady that I have a TPO (Temporary Protective Order) against, I called on January 13 th, and changed my number, in about one hour she called my new phone number, I called the Metro PCS store and asked who gave this woman my new number, John answered the phone and said that it was him, he said that he didn't think that it would be a problem, so now she is continuing to harass on my new number. This has cau me mental anguish, my attorney will be filling a civil suit, why would he give my new number to anyone
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December 2023 by Si Omar
Did a great job on my phone !
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October 2023 by J. D.
Correction, I made a review but it was not meant for this location. The review was regarding displeasing service, but it was not this location. I recently deleted and placed the review were it needed to be. May your business continue to thrive.
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March 2023 by Lisa Davis
Bought phone bad business privately owned phone does not work after one week took phone in to store he worked on phone he said bring it back if this problem continues ,brought it back two days later he said that he would order me another phone, so my phone also would not hold charge stayed in store 1 hour and 30 minutes he gave me a new cord and phone charged to 30 percent after sitting in chair a whole hour !!! I was so mad tears came down my face so I called 611 once I got home to report first thing he asked why did'nt he give you a loaner phone? Dont go to this store ever then the lady behind the counter gone say so do you want me to order the phone I said please shut up talking to me!!!
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November 2022 by Ronnie Humphries humphries
I bought a phone from this place, a Nokia 5G. First the phone kept dropping calls and I couldn't hear anyone on the other line. They gave me a replacement phone yesterday, and now I'm at work driving cannot use map because the phone will not pick up internet. So mad.
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June 2022 by Latoya Henry
Visited this store yesterday and was so pleased with the service and professionalism that I received from Joel. Jong is also really nice and pleasant and made the experience even better. Thank you guys for making the process convenient and seamless. Keep up the good work!
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April 2022 by Cherika Nelson
This is the ABSOLUTE WORST EXPERIENCE with a phone company I've ever had!! I purchased this phone at Walmart and it was activated there. However an additional line, which isn't mine,was added to my phone account!! I called customer service 10+ times trying to get this resolved. I was told that my social was wrong and my middle name was used as my last name so they couldn't access my account!! This is the second time I've been in this store. I was told the first time that the situation was resolved but it was a lie!! I returned to the store and rudely treatment by a male employee. He acted as if it was my fault with his rude remarks!! I'll NEVER visit this establishment again. Rude, disrespectful and bad customer service skills.
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March 2022 by Fatima Bennett
This location is closest to my house and they are never open on time or close earlier than expected. I'm here now having to go to another location because they are supposed to be open but are closed smh such an inconvenience
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January 2022 by Michael Spence
Store tried to overcharge for reactivation. Do your research before you come in.
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September 2021 by Cat Woman
Be careful when you go here. The Asian guy is extra and phony. Watch him with your phone he super slick.
