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October 2023 by J. D.
I have never had anyone treat me like that as a customer. Saturday, September 30th 2023. This boy was yelling called his boss very rude and everything for no reason. He was not being disrespected then I would understand. I simply went in there because I could not access my account online and was told that I have to go to the store. It was a few minutes before closing time, I asked him if he mind if I called customer service while there to get more info, as soon as 7 came he started yelling I couldn't hear the rep on the phone he called his boss he was really acting out. It was bad and embarrassing for an adult. Very unacceptable. Highly unprofessional. I wouldn't recommend visiting this location.
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August 2023 by j english
Customer service was great
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June 2023 by Marc Lees
I had an excellent experience, very satisfied with the great customer service. Best Metro in the area.
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June 2023 by Eunice Smith
Great service and deals on phones, home internet, and hotspots.
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May 2023 by Candyman Candyman
Thanks for your help getting a new phone. Great staff!
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May 2023 by Riem Yem
Great customer service guy name Dee my iPhone was frozen and he help me unfreeze it will be coming back to this location
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May 2023 by Alicia
JR was fantastic..helped me out a lot...got my phone with no problems!!
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May 2023 by Doris Sims
Was very satisfied with their customer service and the extra support that I needed. Thank you
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October 2022 by Harriet Tubman Speaks I AM
I've been a customer of metro pcs since 2007. I have zero tolerance for bad customer service. I went into the store and this man came from the back looked at me and started playing on his phone. Even though the other young man was already helping someone he ended up helping 3 people at the same time cause this young man apparently didn't come to work to work.
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July 2021 by Blake and Tina Kytle
The customer service here is trash the girl with the blue hair obviously doesn’t know what customer service is or how to do her job. If you don’t like working there you should quit. Avoid this store it’s not worth it.
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August 2019 by Joseph Hill
Bad customer service, very rude and didn't help me in anyway... They seemed like they didn't care about the job only the pay.
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December 2018 by Irais Salas
Very great customer service from the new girl! I came in there to switch my service and got out with a new phone. Very friendly and had a great conversation with her unlike the other girls. I highly recommend to go to martiza.
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June 2018 by Betty Johnson
I have been dealing with this Metro PCS location for several years. Great service, great phones, friendly employees and super plans. Really happy with this location!
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April 2017 by Anthony West
Awesomeness. Great metropcs shop.
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February 2017 by Shiana Harris
if I could have chosen "no stars" I would, the worst customer service I have every had!!!!, and when I asked for the store managers name they gave me his first name, I asked for his last name and was told he didn't have one, and I asked to speak with him, she ask how she can help me that he was busy then said he wasn't there, and every time I try to get in contact with the manager he is never there, no one knew the district manager number, corporate number , or who was the SM boss, had to call the 1800 number to put in a complaint so they can send feedback smh, but my issue not resolved, I've been in retail for a very long time and the way I was treated at this location was horrible, I know the phones are cheap, doesn't mean you should have a cheap attitude, please fire to rehire asap or at least retrain and get another manager.
