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December 2023 by Kevin M.
Bad Business, communicated back and forth regarding purchasing vehicle. Drove over an hour to dealership to have trade in appraised. Waited over an hour and a half before having to leave return to work. Contacted several times via text and calls with no response. Disappointing, sales team are dishonest and go back on word.
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December 2023 by Shante G.
BUYERS BEWARE!! DO NOT purchase a vehicle from this dealership!!! I purchased a $30,000 2020 Hyundai palisade from this location less than 72 hours ago and within less than 24 hours the speedometer was not working so I have absolutely no idea how fast I'm going while driving (picture below shows it stuck at 0 while I was on the highway!) and there's major transmission issues. Of course it test drove perfectly, but now I am already stuck on the side of the road! After contacting the dealership, they are refusing to do anything about it. I'm not looking to return the vehicle, all I'm asking for is transparency and for them to fix the issues so that my vehicle is functional. Again, they could care less. 5months pregnant with two toddlers stuck waiting for a tow truck on the side of the road after spending $20,000 in cash with $10,000 financed and I have no car within less than three days! DO NOT TRUST THESE SCAM ARTISTS!
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August 2023 by Lovely G.
This place will try to make money from services that were not needed. They are antagonistic as it relates to your concerns and will attempt to "gaslight" you. They have the worst customer service and wait times could last for hours. Sherri and the guy with the spray tan looking skin are racist and very demeaning. Don't go here. Their Cadillacs look good but are faulty, just drive by and look at their service lanes....ridiculous!!!!
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June 2023 by Jearnee M.
The worst car dealership I have ever, ever dealt with. I mean worst. I purchased a 2022XT6 from them and the entire time was horrible. Less than 6 months the battery was dying while I was driving and the light across the dash said service soon and I called the service advisor who said bring it in. When I did within 15 minutes I was told it was not going to get fix because it was Friday and no I won't get a loaner. He told me sound like I had a problem and chuckled. I told him if I had a problem everyone there was about to have a problem. So, I ended up talking to a supervisor that made sure the battery was changed that day and he explained how they know they have a customer service problems and they were working on it. Every time I would get my oil changed and tires rotated they would always do an add on without my permission and I would have to pay the difference for balancing also which I never asked for. When I had a problem with my tire and yes I had a tire warranty I was told they don't replace the tire anymore because they don't honor the warranty they sold. Now that I am done with them because I have traded my car in. They refused to give me my warranty refund after a month long wait and lies on top of lies. Today, they decided to give me less than was owed after I have talked to numerous ppl at the finance company and the warranty company saying Heritage Cadillac has the money and suppose to cut the check. Now, today they or should I say Terrence L. the General Manager has Jason with a 770 number called saying it will be 120 days but every time I called talked to someone random. They said the same thing that EZ care has sent it to Heritage Cadillac and the car was paid off since 6/18/2023. Are they having financial difficulties because why did you give a check for less than the amount but I was told by EZ care exactly the amount of each warranty refund equaling to 3651.29 but I this is what I got...
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April 2023 by Jermaine F.
Not a great experience overall at the Heritage Cadillac location. First, and most importantly, they either misdiagnosed or incompletely diagnosed the issue, and immediately said they need to replace my AC Compressor. Second, the cost was around twice what it should have cost, which I found out later from a reputable repair shop. That's on me for not checking other places or reading other reviews on this location. I received good service for years at the Hennessy Cadillac location, but they're a bit farther away from my house, so I expected a similar level of quality and service. NOPE! They apparently didn't test the performance after the repair, because I still had the exact same problem with the AC as when I brought the car in. I had to turn around halfway home and bring the car back. This time, they said the problem was the Receiver Drier. Which, should/could have been replaced at the same time as the compressor. At the very least, had they tested the original work to see if it fixed the problem, they would have identified that this part needed replacement while the car was apart, and replaced it at that time. Based on subsequent assessment of my initial symptoms by other mechanics, this turned out to be the actual cause of my original problem. To top it all off, they charged me an "ADDITIONAL" exorbitant repair fee. Finally, since they'd have the car for a few days anyway, I decided to surprise my wife with a showroom-level interior detailing. I sprung for their most expensive package. This too was a total disappointment and waste of money. They didn't clean inside of the cup holders or the center console, so I mentioned this when I brought it back for the ineffective AC repair. Rather than vacuuming and wiping out the console, they sprayed some sort of black colorant in there over the debris in the bottom. I'm guessing to camouflage it??? Overall an extremely expensive lesson learned to steer clear of Heritage Cadillac!
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March 2023 by Karry Griffin
Service Department is horrible, they have no concept of basic Customer Service
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January 2023 by Antonio C.
Last week I visited the Heritage Cadillac location for service on my v-series. I made the appointment via the app being sure to cite the exact service needed in the notes (a weird rattle). After arriving and waiting approximately 2hrs, I was told by the Service Advisor - Sherri Lewis that there was no rattle. Let me insert that the customer service level of Sherri was incredibly low. Especially for a premium brand such as Cadillac. I guaranteed her there was a noice; and asked to show her the noise myself. She declined and said there was none. I had to ask her to call a service manager. The manager arrived, I showed him the sound and he too agreed YES there was we clearly a rattle coming from the exhaust. The manager took the car for further inspection. I was later was contacted by Sherri and told my car was ready. She informed me they need to order the part, that the car was drivable and she would call me. I asked her for a timeline for which she had none. I asked for a loaner so that they keep the car to prevent further damage and again nothing. After the manager confirmed he ordered the part I left and waited. A week later I call to check the status of the part (i.e. arrival date) Sherri wouldn't come to the phone and told the receptionist that she doesn't know when the part is coming. Meanwhile the rattle has gotten louder, a clear sign the car was NOT drivable. The level of service at this location was just horrific. It's clearly a dated dealership, the coffee wasn't fresh and there was no where for customers to work while they wait on their car (weird considering they had no loaners). If I could give 0 stars then I definitely would. I am a 4x GM/Chevy/Cadillac new car buyer customer. I grew up in love with GM brands and was happy to purchase my first Cadillac to add to my garage. This has been a huge turn off. Never had this experience with Audi or Mercedes when I take my spouse cars in for service.. I expected so much from GM's the the flagship brand. Do yourself a favor and take you needs to the other dealers on the north side of town. The service levels are far more favorable than what Heritage offered.
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October 2022 by Atljamison J.
Don't go to Heritage Caddillac in Morrow the worst. I spent the entire day and they could not find my Problem . Then when they did figure out they told me that GM stop making Parts for there cars at 10 years so my simple problem could not be fixed they told me to live with it with a Smerk . Seems Un beleiveable when you buy a high end Car and Parts are only made 10 years. I will never buy another American made Car from Caddillac again. GM sucks .Don't go to Heritage read the Reviews on here to back up my Complaint. They have the worst attitudes and they make Mockeries out of there customers not a good place to go very un pleasant .Only good thing is I was not Charged with Diagnostic because they did nothing. I called Corporate and was told that that was a lie and the Recomend me to another dealer ship an hour from my home such an inconvience.
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September 2022 by M P.
I have nothing but great things to say about my buying experience. I was unhappy with another ATL area Cadillac dealer - high pressure sales, unprofessional approach. Shaming and lecturing me that I asked for time to think about the offer (hello, it's a huge purchasing decision!). I'm so glad I looked at Heritage's website just to compare. I sent an inquiry very late at night. Fast forward only 18 hours, I was completely done with the buying process. No joke. First thing in the morning after I sent inquiry, I got a call from Nella, who put me in touch with Ki-Don. Between him and his manager, Mark, we negotiated a price over the day. By dinnertime, Antonio called to walk me through a ridiculously easy, stress-free financing process. They were all so flexible and professional. I felt my business was valued and appreciated. They clearly weren't looking for the quick sale but to build a relationship with me. Ki-Don even contacted me on his day off to make sure I had the info I needed to arrange for insurance. To make this experience even more impressive, I was in Savannah on business and not always able to make calls or return texts right away. Their follow-through was amazing - they waited for me to be available to get back in touch with them, and I'm sure they had a ton of other things going on. They were very honest and upfront about things, for example, the chip shortage and the need to retro fit one of the features. No false promises to make the sale - just honest information so I could make an informed decision. Thank you to everyone at Heritage who made this such a great experience and went through so much trouble to make my dream car happen for me. You all are amazing and I'm so pleased with my purchase.
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August 2022 by Michael G.
So... after having my vehicle for 6 days, I'm told that they cannot find the problem. I was asked, how I want to proceed. I stated that I'll be in to pick it up. Wait! Hold up! Now I'm being told that the dashboard had been taken apart, last Friday. On Monday (the 7th day) apparently there's no one available to put it back together and on the 8th day I'm told that the car now won't start. They don't have loner vehicles ( now I understand why ) if they provided loner vehicles, then the technicians would really have to do real work in order to get their vehicles back. The worst part in this whole debocle was the callous attitude of the person I spoke with. Really.. this place is the worst!
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July 2022 by Same C.
Brianna please stop the cap because you are part of the problem with your automated replies because that's what that pay you to do heritage Cadillac stinks of untrustworthy service and low down employees and it's a shame when I work as hard as I do for my money and for business like this trying and rip me off .
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February 2022 by Rico B.
Man!! I made appointment for 9:45 to replace my tire. It was 12:48pm when they finished. This has to be the worst service I ever seen. Then the check out clerk gets an attitude because I had money for my points. Worst service I've ever seen.
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September 2021 by Connie D.
Tire trouble while traveling with family and dog. Rob in service department got car in quickly and everything checked out. Was very helpful and gave us peace of mind to continue on. THANK You.
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August 2020 by Eboni B.
To make a LONG story short. DO NOT accept a check for your trade-in without ensuring the finance department has contacted your finance department to ensure the check covers all costs for you returning/surrendering the vehicle yourself. I have always traded in cars when wanting a new vehicle and this was the first time I was told they would cut me a check to return the vehicle myself. Once agreement is made and you trust they are giving you accurate information, they will not assist you will additional fees associated with an early return. Do not trust their process. Do your homework first. The response was if they knew there were extra fees, they would have included it in the contract. My response was how would I know there were extra fees when I am not a dealership. Again, Heritage should have researched this prior to offering the deal, so the consumer would be able to make an informed decision.
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April 2020 by Daniel N.
I didn't buy my DTS at Heritage but have been servicing it there since I purchased it. Oil changes. Tire rotations. Brake repairs, Window regulator replacements. Its a 2009 DTS, with 130,000 miles. Holding up pretty good since its 11 years old. Rob in the Service Department always very professional and available to explain the cost involved. When I am needing a replacement for my current Cadillac, I will buy @ Heritage. Great job guys!!!!
