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June 2024 by Karla Hollis
This is my preferred Beauty Master although I have visited several other locations and this is why. The customer service is always on point and the staff is very helpful. I usually only go in to get a new wig (non lace front / synthetic) and there is always someone to help and within reach.
Today specifically, they did not have my first two choices in stock but the associate assisted me with finding a wig that I liked that was available in the color I wanted.
Such an awesome store and will definitely visit again.
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June 2024 by Taz Spencer
Hey, so they had a huge sale and braid competition about a week ago. The atmosphere was great. It was absolutely amazing. The first 100 people got multiple items for $1 first 20 people got a ring light valued at over 100 dollars for $1 it was absolutely wonderful. I love this location
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May 2024 by Chelsea Lennon
They literally have everything in there and it’s my go to when I need to stock up
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May 2024 by Baetty Wright
I am leaving this review due to a bad experience I had with a customer service receptionist named "B". I have been coming to beauty master (about three locations) for years now and I am also a rewards member. On 04/24/2024 I purchased some black flare jeans and realized I grabbed the wrong size, I returned an hour later and asked "B" a really heavy-set Hispanic girl who was eating hot Cheetos at the front, if I could exchange the jeans for a smaller size. She was not friendly, she actually seemed irritated that someone approached her register and was just rude about the whole thing. I understood that it was the stores policy not to accept any return/ exchanges on black items, but it would have been nice to see an employee at least act like they cared and put in the effort to ask their manager or just be KIND.
I left that store and went straight to the Beauty master on highway 85 and they were so nice!! The guy told me "We usually don't return or exchange on items like this but since you got it an hour ago and nothing is wrong with it, we will exchange it for you". I was so grateful not because they exchanged it for me but because they were actually nice and did their best to help. WHICH IS WHAT CUSTOMER SERVICE IS SUPPOSED TO BE. The only thing was the store on 85 did not have the black jeans in the size I wanted. So, I got the pink pants and returned to the beauty master on Morrow to exchange the pink pants for the black jeans I originally wanted to get, plus the store is down the street for me so I had no problem going right back! "B" was at the customer service register, eating, once again. She seemed irritated AGAIN and had a bad body language and energy. While she was working on the exchange, I stood there quietly waiting and all of the sudden she had the nerve to say, "next time make sure your vehicle doesn't smell like smoke" (which was random and not true). She began spaying the pants down in front of me with some kind of cheap spray not being aware or being smart enough to be cautious around customers who could be allergic, making it a liability for the store.
I usually don't even leave reviews, but this needed to be addressed. People who may not have a happy life or are just miserable in general shouldn't work in customer service or have a lot of interaction with customers because they will project their misery onto others just like this "B" person (not sure if she even gave me the right name). I won't be back to this store. They can thank her for running a loyal customer off.
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April 2024 by Dorothy Lee
Good place to buy hair
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April 2024 by Shaneisha Roberts
Everything was placed where it should be. Easy location to find. Checkout was swift.
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April 2024 by Mandy Shaw
More Men selection should be overall like before
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April 2024 by Teana Wade
Customer service is top tier.
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March 2024 by T. Gardner
It's like a mall for hair products!
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March 2024 by Tara Lakay
My first experience with Beauty Masters was great, organized all staff members were nice and greeted with smiles!!!!
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February 2024 by Cassandra J Pannell
This place has it all from cosmetics, every hair product, equipment and accessories and an awesome clothing dept with everything from your head to your toes
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February 2024 by Danyelle Davis
Terrible customer service the cashiers act lost and confused.
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February 2024 by Connie Hardaway
Everything beauty and more!!! ?
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February 2024 by Markea Wilkins
TT was amazing!!!!! The deals are AMAZING!!!!! I WILL BE BACK!!!! OMG I RECOMMEND TO COME HERE
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January 2024 by Maria Johnson
Able to find what I wanted and customer service was good.
