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“Very helpful people, they were so nice & patient with me. I was having a hard time with my account & Mr. Ricky helped me to the upmost. After all his help, i was finally able to understand and get my account back & the funds i needed. 10/10 experience. Anything i asked, they acknowledged it & assisted as much as possible & as soon as possible . Very nice people !!!!”
“Had an issue this morning because 2 $10 bills were taken out of my account a day early, the first charge cause my account to overdraft prompting a $32 charge, the second drew me farther past the 0.00 and also charged me another $32. I called and spoke to a very professional gentleman named Nathan. He was able to unenroll me from "overdraft protection" (I didn't feel very PROTECTED) so my account will not overdraft again. Then he called me back about 20 minutes later and told me he spoke to the overdraft team and was able to get BOTH of those charges restored to my account. I understand it was my mistake for not fully understanding what the service meant, but it's nice to see an employee go the extra mile for a customer he has never nor will he like ever meet. 5 star rating is solely based upon Nathan's performance, if I could request an operator I'd choose home everytime! Thanks again Nathan!”
“Opened up a new account at the Moody AFB branch. The lady who helped me was very kind and helpful, and explained the advantages of their bank. She was not in a hurry and gave me her full attention until I was done.”
“Just wanted to say in regards to Synovus Bank that I always get top notch First Rate customer service and really appreciate how the tellers at the drive-thru always know me by name it was something that they did on their own and I appreciate it as well as the dog treats for my dog. So I just want to say thanks to Novus bank for employing such wonderful people at the Baytree Road branch!!!”
“I must say that before the pandemic this bank was 5 stars with customer service I never really walked in and was mistreated until last year 2021 the head teller left the company she was the best, she knew your name smiled and was very relatable with you as if she had known you along time her customer service was outstanding not so much the branch manager and the banker , I remember my first time requesting the manager in a empty lobby she made me wait over 20 mins until she came ,and then she did not greet with open arms and a smile , I've had to talk to her maybe three times about my account issues and yes she never was inviting in fact I got my feelings hurt on two occasion first time with the banker who came off very rude and argumentive, and the bank manager stood beside her in her actions and ways. and the second time when the manager brought me in to talk to in her office she incriminated me talking about my account loudly toned as if she wanted to embarrass me, the banker then had to work drive through and used the retaliation method on me and put a hold on my payroll check , we was doing a lot of business in the drive through because at that time the bank was closed to the public , instead of finding another bank I stuck beside them because like I said this bank has 5 star qualities but not great customer service especially during this pandemic”
“Cristina, Kara and Linda were very helpful, knowledgeable and professional during my recent visit to Southeastern Credit Union. They responded quickly to my problem and provided excellent customer service! Thank you!”
“First time in the bank today. Was promptly greeted as I walked in. Atmosphere was of older days when banks truly provided a warm, personal feeling that you are person and not a number. Thank you!”
“Never had any issues with anyone or their professionalism. However, I wish they would stay open until 6 on Fridays. My husband's job is old school and doesn't do direct deposit. So, because they close at the same time my husband gets off work we are only left to wait until Monday to deposit his pay check. It's quite inconvenient.”
9AM - 4PM
1517 Baytree Rd, Valdosta
Banks
“Always very helpful and courteous. We have been with this bank since December 2023 and had a very pleasant experience with the young man that helped us to be members of BANK OZK.”
9AM - 4PM
124 W Hill Ave, Valdosta
Banks
“Best bank I've ever banked with. They helped me with the online app set up..All I needed to do is download the app everything else was done for me. Unlike colony bank they wouldn't even help me with anything. Complete disappointment Thank Bank ozk for the time help and patience I received from your staff.”
“I am dealing with dementia related issues that are very difficult and emotionally taxing to get through. This is the best bank I have ever personally had to deal with and they are ferociously protective of my mother. I recommend them to anyone seeking competent advice seeking financial advisors.”
9AM - 5PM
3312 Inner Perimeter Rd, Valdosta
Banks
“Never had anything but good service here! The bank staff is friendly and helpful and always willing to help if needed. Drive-thru is easy to use and can get video help at times (bank hours)”
“I have been banking here for 21 years. Throughout the years I have tries 3 additional banks. I have had the best experience with bank of America. They are always helpful, knowledgeable, and professional. I highly recommend Bank of America.”
10AM - 4PM
3030 N Patterson St, Valdosta
Banks
“My father banked at BoA and primarily dealt with Kory. When Kory found out my father had passed, he was genuinely sad and shared stories of my dad with my me and my mom. Kory was very helpful navigating the transfer of accounts, which I thought was going to be a nightmare. He didn’t pressure us to keep the funds with BoA and was extremely helpful.”
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“Used my star card for my purchases. Bought a 55 inch tv same price at walmart but i did not have to pay taxes. Note: they are closed on Sundays now due to lack of business. Love my exchange.”