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March 2024 by Jason Cherkas
Walking into the expansive and unique store space we were met with friendly staff who showed us the wall of mantels to choose from. After selecting a few options we got a few ideas of how to mount for the look we wanted. While we waited for our mantel to be cut to the length we needed, the owner Doug gave us the history of the piece we purchased and a quick rundown on the best way to prepare and mount using the floating shelf bracket. His advice made the installation a breeze. We will be back for our next reclaimed wood project needs!
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March 2024 by Jake Major
Doug was awesome to work with! Beautiful selection of fine material
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January 2024 by McKay Selin
These two pieces of sycamore are beautiful. Very happy!
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December 2023 by frank bub
Doug and Tommy are very helpful. We selected a mantle from an 18th century barn beam that has a lot of character. They have many options for unique wood products that you can’t find anywhere else and at reasonable prices. You can buy “off the wall” or have a piece cut to size. RR can finish it or a DOY’er can sand it down and finish it yourself.
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December 2023 by kerry Caudwell
Absolutely love my 200 year-old hemlock mantle from a barn in Ohio. We will also be putting up shelves next to the fireplace with additional wood from Rustic Roots. This small business in Monroe brings home a piece of America with each project. Before and after pictures.
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December 2023 by Stephen Hunt
Told them the beams i was looking for, located them for me within a short time. Exactly what i wanted, sent photos and went above anyone in sells position to make this purchase and the beams will look amazing in a house project. Thanks
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December 2023 by Sarah Davis
Love this place!! Amazing selection, super quality, and Doug is very helpful! Got the perfect trim and new mantle, and excited for some future custom work they’re going to create for us! Blessed to have reclaimed wood so close to where we live!
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October 2023 by Dusty Woodruff
I go to Rustic Roots for all of my reclaimed lumber needs. The showroom is organized, clean and Doug and the staff are very helpful and knowledgeable!
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October 2023 by Alicea Legette
If I could give this place a negative rating I would, poor customer service/courtesy doesn’t even come close to an accurate description of the employees and, I assume, the owner. I came to this store today to purchase a mantle and see what other things they had that might be of interest, however I was met with the most rude, hostile, and aggressive man I’ve ever encountered. I drove an hour to Monroe and had gotten lost, I called the business and spoke with another guy who was really helpful and described the building ( triangular metal structure) and told me that they were located on Davis St. and to park in the gravel parking lot. I followed his directions and once I saw Davis St. and the gravel parking lot, I pulled in. I got out of the car and was unbuckling one of my children when a man with a buzz cut and white hair came storming toward me aggressively. He started yelling incessantly, “YOU CANT PARK THERE!!!!!” This completely caught me by surprise, he proceeds to yell, “THERE’S A SIGN NO PARKING!” I reply that I didn’t see the sign. He continues to yell that I can’t park there. So I ask where am I SUPPOSED to park??? He then responds, “I DONT CARE WHERE YOU PARK!!!!”, while flailing his arms. “YOU CANT PARK HERE!” I was so upset because he came out of the building yelling, didn’t ask any questions and wasn’t pleasant AT ALL, not to mention there were people standing around watching this man yell at me and my children. After he was done he went over to the crowd of people and started talking and laughing about yelling at me, then stood at the door waiting for me to leave. This was an absolutely horrible experience that I wouldn’t wish on anyone! His behavior was disgusting and what makes it even more sickening is when my husband drove there to ask him face to face about why he treated me that way he LIED and said he asked me if I was a customer, which HE DID NOT! He also showed my husband the sign which ACTUALLY says NO PARKING, CUSTOMERS ONLY. But he didn’t even mention the CUSTOMERS ONLY part when he was yelling at me. They are very much aware of his crass behavior as well because I called the number back and spoke with the gentleman who gave me the instructions on where to park and he knew exactly who I was talking about and that “he’s like that”, and had the nerve to say I can still come in. Why would I want to shop or spend my money there after such a terrible experience? It’s a shame the owners would entrust their business to someone with such behavior. I can only imagine the amount of business they lose because of his vile attitude. I will not be spending any money with any business that degrades and demeans customers, especially for an audience.
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October 2023 by Alicea L.
If I could give this place a negative rating I would, poor customer service/courtesy doesn't even come close to an accurate description of the employees and, I assume, the owner. I came to this store today to purchase a mantle and see what other things they had that might be of interest, however I was met with the most rude, hostile, and aggressive man I've ever encountered. I drove an hour to Monroe and had gotten lost, I called the business and spoke with another guy who was really helpful and described the building ( triangular metal structure) and told me that they were located on Davis St. and to park in the gravel parking lot. I followed his directions and once I saw Davis St. and the gravel parking lot, I pulled in. I got out of the car and was unbuckling one of my children when a man with a buzz cut and white hair came storming toward me aggressively. He started yelling incessantly, "YOU CANT PARK THERE!!!!!" This completely caught me by surprise, he proceeds to yell, "THERE'S A SIGN NO PARKING!" I reply that I didn't see the sign. He continues to yell that I can't park there. So I ask where am I SUPPOSED to park??? He then responds, "I DONT CARE WHERE YOU PARK!!!!", while flailing his arms. "YOU CANT PARK HERE!" I was so upset because he came out of the building yelling, didn't ask any questions and wasn't pleasant AT ALL, not to mention there were people standing around watching this man yell at me and my children. After he was done he went over to the crowd of people and started talking and laughing about yelling at me, then stood at the door waiting for me to leave. This was an absolutely horrible experience that I wouldn't wish on anyone! His behavior was disgusting and what makes it even more sickening is when my husband drove there to ask him face to face about why he treated me that way he LIED and said he asked me if I was a customer, which HE DID NOT! He also showed my husband the sign which ACTUALLY says NO PARKING, CUSTOMERS ONLY. But he didn't even mention the CUSTOMERS ONLY part when he was yelling at me. They are very much aware of his crass behavior as well because I called the number back and spoke with the gentleman who gave me the instructions on where to park and he knew exactly who I was talking about and that "he's like that", and had the nerve to say I can still come in. Why would I want to shop or spend my money there after such a terrible experience? It's a shame the owners would entrust their business to someone with such behavior. I can only imagine the amount of business they lose because of his vile attitude. I will not be spending any money with any business that degrades and demeans customers, especially for an audience.
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September 2023 by Southern Pro Fence
Rustic roots is the place to get your rustic woods! Doug was very helpful to help me find the perfect beams for our new home. He sent pictures of the actual barn and the year it was originally built which give the beams history and a story rather than just doing faux beams. Super friendly people and made it an easy choice, nothing better than true hand hewn beams to go it the house in my opinion. They also have loads of old barb wood that makes perfect ceilings or walls. That is again and I would definitely recommend them to anyone!
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September 2023 by Roz Cooley
We were amazed at the huge variety of beautiful reclaimed wood mantle pieces. Doug had cleaned it up with a paste, giving it a beautiful, dark patina and he was very nice to work with. We’re excited to see it hanging on our stone fireplace.
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August 2023 by Amanda Brown
Wonderful experience! Large hand hewn beam cut for a mantle and column.
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April 2023 by Blaine Bates
Rustic Roots had a great selection of reclaimed wood. I was able to get a reclaimed beam for use as a mantle. They were helpful in explaining how to install the beam and trimmed to exact measurements that I needed. Great experience!
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March 2023 by Jeff Shuman
Talented group of people that produce beautiful work. Very happy with my beams and mantle
