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February 2024 by Baldwin H.
WORST customer service received from Pep Boys (5820 Jimmy Carter Blvd ). I brought in 2 wheels in the back of my truck and requested new tires be installed. I was told they had a mechanic to get it done in 15 min , when I returned in 20 min was told it was going to be 2 hrs. when I questioned what changed the young man that said he was going to do it laughed and walked back into the bay area. I bought the tires and left because I had a customer waiting on me as well. just poor and rude service writer.
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February 2024 by Ken Morris
Fast and easy.
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February 2024 by Daniel Steele
Always great service.
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February 2024 by Brandon Wilson
I Highly Recommend these guys!!! They are Very Honest, perform Quality work and have great communication. Hard to find this day and time.
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February 2024 by Bad Press
Honest auto repair shop. Really they are too busy. Trying To find a repair on your car that doesn’t need to be done. I have used them three times in the past year A+ every visit. Love the dropbox it’s convenient to be able to drop your car off while they’re closed.
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January 2024 by John Bradford
Outstanding service. Tim, Scott, Devon and Allysa are pleasant to work with. I highly recommend the Monroe Pepboys.
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January 2024 by dblg cur
I thought the guy working on my truck did a fantastic job. Very thorough and my truck drives better than it ever has. Thanks .
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January 2024 by W. -
Pep Boys alignment. Was advised toe needed adjusting and that caster would not be adjustable on the car. Camber was also out of range. After aligning camber still out of range. I asked why and THEN was told needed a camber bolt kit to adjust. If I had been told before aligning, I would have obtained one and then had aligned. Now I will have to pay for ANOTHER alignment after obtaining a camber bolt kit. Complete wase of money.
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January 2024 by Elaine Worley
It was easy to make an appointment. Everyone was friendly, service was great. Location is convenient. Will definitely be back!
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January 2024 by Brian Clipper
Problem was solved but requested service was not completed. Asked for tire rotation but was not performed. Talked to the service manager and they will resolve the issue at a later date.Review update: Manager made everything right, tires were rotated and rotors were turned at no cost due to the issues earlier in the week. Very professional and appreciate the staff’s effort to resolve the problem earlier in the week!
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December 2023 by Mike Baldwin
good service
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December 2023 by Judi Kale
We take all our vehicles to PEP boys Monroe GA for the past 6 years. Service has always been excellent and the pricing spot on.
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December 2023 by Ronnie Almond
Called for an appointment and had the right time I asked for. Workers were friendly. I stayed in the waiting room, the wait was long but only because I didn’t go back home and was bored. Oil changes are getting expensive, that’s my reason for 4 stars. I gave them a 30% off coupon and the guy working had a 25% coupon scanned already without me having to ask, so I thought that was nice of him. No issues with the place, besides anywhere you go, oil changes aren’t $30 anymore. More like $80 even with a 30% off coupon.
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November 2023 by Bill Jollay
I purchased lifetime alignment and I have to drive from town to town to find a store that can accurately perform a wheel alignment, I've been at too locations and alignment only gets worse. When I asked for a refund I was denied, vehicle drifts left & steering wheel off center to the right. I'll be going to a 3rd shop this morning. I originally purchased the lifetime alignment 2 yrs ago with tires it's been fine, now I got new tires so I had the alignment done to assure tire life and it's a problem???!!!
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November 2023 by kiauna kinnemore
Pep Boys in Monroe Ga is the best and only one I will visit from now on. Steven (store manager) and Scott are and were great. They got me in and out in a timely manner. They also took care of a situation that happened at another Pep Boys and that made my experience over the top excellent! I will definantly be back to this location ONLY!!! Thank you again Steven and Scott
