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September 2022 by William Moore
Was quick and friendly. Even offered me a better option that made it cheaper for me. They picked up my truck on a Friday and then held it at there shop so it wouldn't be setting out over the weekend at the collision center. And then took it in on Monday
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December 2021 by Danijel Beganovic
My wheels got stolen 36 alloy wheels from my box truck drive shift was disconnected also the key ignition was busted outService: Vehicle wrecking
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August 2021 by Susan Lokerse
Everybody was very helpful on a very hot day. They were kind and offered us a bottle of water.
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July 2021 by Audrey Jackson
My son called up there twice they said they did not have his truck. So sat there 4 days . Then when I called the 4th day ''oh yea we have itThen he had to go up there twice for his car to be released to the insurance, we stay an hour and half from this place, showing the same info. Because they didn't remember him coming up there I think he was treated like that because the color of his skin or so the truck can keep sitting there so they can collect more money from the insurance They gave him a hard time.
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June 2021 by Dominique Brown
Christy was awesome and funny. Shehandled my baby with so much care. The WOMAN knows what she’s doing. My enclave was stuck with no power. We couldn’t get it into neutral. It’s an AWD suv. She got it on the flat bed with no problems and off at the shop. The men at the shop just watching her. I was like “okay girl lol” she did that. A true Queen. Thanks so much guys. I will be adding you to my contact for future needs. Hopefully I won’t but still. Awesome.
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March 2021 by Jenn G.
I was charge for two tow trucks because the first one that came out to scene didn't have a winch. They had to pull truck off of a fire hydrant. Even though my truck only left in one wrecker they charged me for two bc they said it took both trucks to successfully pull off of hydrant. When the owner was questioned a lot about why their charging me 165 twice he got very loud and proceeded to shut the door on my sister trying to push her out of the office. We had to call cops. He was extremely unprofessional and a crook! To not want to work with me at all cut down the extra 165 at all is one thing but to yell and push a door shut when someone is standing there is not business like at all. He will get paid 3 times off of one towing of a truck. Taking advantage of the weak.
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December 2020 by Honky Kong
After waiting 4 hrs for another tow company ..... we call Jay's and Christie was there in 20 mins to get me........ awesome service..... HIGHLY RECOMMEND
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November 2020 by phillip evans
Overcharged - did not give Me a receipt and never return calls or emails !Do not use this Business !!!
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October 2020 by Jeaus Ayala
Saturday’s hours are not up to date.Bad customer service!
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April 2020 by Marie Bailey
I don't write many reviews but for this business I will. I am EXTREMELY happy with their service to me. BB is soooo sweet and very professional !!!! I personally want to thank her as well as Frank and Robbie. They went above and beyond !!! I highly recommend this business. They totally earned this review !!
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January 2020 by rainingglitter99
This place is terrible never go here it’s just a scam business.... it’s even worse that this is the place the monroe police department recommends when you get in an accident, seems sketchy to me considering how terrible the reviews are
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September 2019 by DM W
We have an extended warranty and had to have our vehicle towed 9.2 miles from home to the dealership. When Frankie arrived we inquired as to why we were being charged $125 for a tow that was less than 10 miles...he didn't know but said that the other people paid the $100. The other people is the warranty company so again why are we having to pay an additional $25 since you've already received/will receive $100 from Pinnacle. He couldn't tell me, nor did he provide a requested receipt. Insurance commissioner (for the warranty) and state/BBB for this company. How sad to gouge customers when an extended warranty is already paying you. Do NOT use this company!!!
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April 2019 by T. Maria Black
Love jay and his crew. My fav tow company around.
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October 2018 by Jacqueline Tate
This place is the worst! My son was in an accident and they where called by the police to tow the cars away. We went the very next day to retrieve my sons belongings out of the car. When I went 2 days later to remove my car I was charged and extra $85.00 for sending me a registered letter about my car. It doesn't cost $85.00 to send a registered letter. When I tried to talk to the owner about this he was extremely rude. Told me it was the law and when I asked why I wasn't told about this when I was there the first time he said that it wasn't his job to inform me of the law. If I had know about this I could have made arrangements to remove the car sooner to avoid this fee. When I told him that I would make sure to pass along how horribly I was treated he threatened me. I would think as a business owner that it would be your job to inform your customers of such fees. I also called ahead to ask what type of payment they take and wasn''t informed that there was an extra fee to use a charge card. If I had been told I could have stopped and gotten cash to avoid the extra charge.
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June 2017 by Tara Black
I love Jay and his guys. I've dealt with them on 3 occasions. 2 personal and 1 for a friend. Never rude. Helpful as could be, all of them. 2 of the 3 occasions i was given a $50 discount. On top of that, i was $25 short on 1 of those times and my car was released anyways. Anytime I need a towing company I only call Jay and his guys or our close family friend Clint owner of Wood's towing. If you really wanna see drivers with stupid bad attitudes and crazy high prices Taylor's towing in Monroe is a call away. Jayhawk towing i appreciated the help you gave me. Thanks for serving our community as long as you have. Looking for to many more years of your service.
