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February 2024 by S Johnston
Although I ended up not needing to change my service, Khalil was awesome with his help, and quick. The whole team had great energy and were keen to assist one another! Well done and I'll be back :)
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February 2024 by dheeraj reddy
I wouldnt recommend this store if you are trying to port into ATT. They havent been very helpful and have left me pretty confused at times!
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January 2024 by martinigal
I have been with ATT for over 20 years and pay them hundreds/month for all our devices/plans. I had an absolutely horrific experience at this store. I ordered a new phone a few days ago and received an email last night that it was ready for pick up at this location. We went to pick it up this morning. To make a long story short, the store reeked of marijuana as soon as we opened the door, the reps were unprofessional, rude, as well as misogynists. Most importantly, they could not produce the phone even though I paid for it and received emails to go retrieve it. I became irritated as the rep provided no resolution, no time frames and no apology. In addition, the other sales rep inside the store decided to also gang up on me by unjustifiably sticking up for his friend who could not even formulate one coherent thought and had bloodshot eyes. I think it all went completely south when the rep told me to be quiet because the "men are talking", at which point he also lost my husband who had maintained his calm this entire time. Times must be really tough for ATT if this is the caliber of customer facing employees they have to hire. I will complain in person to their corporate offices on Monday. I have never been inside a corporate retailer that smells like weed and this kind of unprofessionalism and lack of concern and is accepted. Avoid this location, you have been warned.
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January 2024 by Yelp R.
I have been with ATT for over 20 years and pay them hundreds/month for all our devices/plans. I had an absolutely horrific experience at this store. I ordered a new phone a few days ago and received an email last night that it was ready for pick up at this location. We went to pick it up this morning. To make a long story short, the store reeked of marijuana as soon as we opened the door, the reps were unprofessional, rude, as well as misogynists. Most importantly, they could not produce the phone even though I paid for it and received emails to go retrieve it. I became irritated as the rep provided no resolution, no time frames and no apology. In addition, the other sales rep inside the store decided to also gang up on me by unjustifiably sticking up for his friend who could not even formulate one coherent thought and had bloodshot eyes. I think it all went completely south when the rep told me to be quiet because the "men are talking", at which point he also lost my husband who had maintained his calm this entire time. Times must be really tough for ATT if this is the caliber of customer facing employees they have to hire. I will complain in person to their corporate offices on Monday. I have never been inside a corporate retailer that smells like weed and this kind of unprofessionalism and lack of concern and is accepted. Avoid this location, you have been warned.
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December 2023 by Candyce Taylor
Christian was super helpful with my issue!
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December 2023 by Ann Flanegan
Christian is fabulous, very helpful. Kudos to him and store staff.
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December 2023 by Keeley Chester
Easiest experience I’ve ever had with AT&T. Christian answered all of my questions and solved my problem within no time!
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October 2023 by Anek Mukherjee
I visited this store 2 times recently.1st time, the Associate was kind of rude, not willing to help at all.. :) May be they are short staffed, I don't know. He was just replying such a way that he had to reply...that's all.2nd time I went to do multiple changes in my wireless account. So it had to be a time consuming work. A different Associate this time started with great energy, made some changes and then eventually was trying to wrap up things in hurry...!!!So overall, my recent visits were not really happy visits.
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October 2023 by Rajendra gangavarapu
Worst service. Manager is a disgrace to human civilization. He rude and disrespectful towards customers. Att should loose customers for hiring such idiots. He should treat customers as human beings.
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September 2023 by Stefan Rizzo
Nikki and Kyrra were super friendly and helpful. I threw a handful of “unique” challenges at them and they were very knowledgeable and patient. Thanks!
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September 2023 by C LO
Mrs. Tiffany is amazing!!! I worked with her years ago call her and she told me she was at Milton so followed her there from Decatur....I had a great task I knew she would be able to help me with, Best Rep ever if you need help and excellent customer service Tiffany is the go to... 10 star experience!!!!
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July 2023 by Roger Bigio
This gentleman helped me dearly after the executive (Leslie) sold me the lines left me stranded with fake promises. It’s hard to believe that this are the sales people of AT&T. Lucky the store manager and an exec at the store helped me out to clear some of the damages Lesly did.
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July 2023 by Molly McCartney
Terrible customer service. Waited 45 minutes to be acknowledged by the staff just to be told they couldn’t help me within 2 minutes of a conversation in which the person was rude. Went to a different location where they resolved my issue within 5 minutes and were helpful and nice. The staff at this location are awful.
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May 2023 by sirisha kommalapati
The wrost experience I never ever had, I have upgraded my mobile in Jan it been 5 months I am still having issues with my plan and mobile return and credit. I have been on call with AT&T team for hours together still the issue persist…..
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May 2023 by Ella Henderson
Khalil Burbridge was amazing, we has an issue with our Samsung watch not connecting the the cell phone. We had tried tech support and gone to another att store. No one could help us. Khalil was not giving up he used his manager and Google and came up with a fix. We were delighted with his can do attitude and that he really wanted to help us.
