-
October 2022 by Jamal Blackwell
The truck was not clean at all. There was only 1/4 tank of gas in the truck and it was full of cigarette ashes and trash. Also, the items that I requested in order to help me move were not available upon arrival and I had to obtain a dolly from another business. The checkout process took about 20 mins even though I checked in online.
-
September 2022 by Samaiya cyntel
Do not shop here for uhauls. They are running a scam. I paid to rent the truck for two days they charged me for 3 days stating that because i didn’t return it the next day i was charged extra even though i paid for 2 days. They then charged me for extra mileage which is beyond crazy to me. We used the truck twice and returned it. Drove 6 minutes away and six minutes back each time and then 15 minutes back to uhaul. This place is running a complete scam. If you don’t want your money stolen do not shop with them.!
-
September 2022 by Mz Pynk
The rep highly violated uhaul policy and ethics... He was extremely rude and didn't want to assist our reservation. He lied multiple times and blamed uhaul for unexplained charges...I've only always used uhaul for any of my moving needs over 20 years and never experienced this. He canceled our reservation for no reason other than to be ugly. You can tell He was having a bad day and took it out on us! We were there almost 3 hours because of his incompetent rude ignorance! This location should be immediately removed from uhaul! I had to file an official complaint against this person/location! The truck is disgusting with barely any gas. I took a video of everything! Too bad we cant post videos, guess Google scared! I haven't even listed everything this person did but will gladly explain to corporate.
-
June 2021 by Beleta Lockwood
I entered the Chevron at Kelly Road to rent a small U-Haul truck on Thursday June 3, 2021. Small trucks were available in the rear of the store, but owner insisted on giving me a medium truck, stating it was a small truck. He kept saying the truck in the middle, I stated small truck, ended up with being charged and given a medium truck which I did not need. After returning back to the store stating it is a medium truck and I requested a small truck, the owner pointed to a chart on the wall trying to further intimidate me. I asked him if he knew the difference between a small and medium truck. This is what bothered me the most he told me that I would never be better than himself. I took a picture of the keys I returned and a picture of him to report to U-Haul He is a cheater and does not care about the people he serves.
-
May 2021 by nimisha trivedi
this place gave me a truck on E i put 20 dollars of my OWN money in it and they are refusing to refund me my money DO NOT USED
-
March 2020 by Bernard Tittle
Great service, Thanks
-
August 2019 by Vincent King
They don't even answer the phone.
-
August 2019 by Hezie Guyton
Always help with getting my belongings from point A to point B
-
August 2019 by Julia Allen
Very convenient
-
July 2019 by Paul Butler
Upon reading the reviews about this location I was hesitant to rent from there, but unfortunately they were the only location open at the time that had a truck the size that I needed. When I got in the truck I noticed that it didn't have the amount of fuel that the store had informed me of. Being I was in a hurry I did not go back in the store and took pictures of the fuel level and odometer reading. When I turned the vehicle in I asked if he wanted to check the vehicle and give a close out receipt. He stated that everything would come via email. When I received my invoice through email it showed a $30 service charge and an exorbitant amount of $25 dollars for fuel. When I responded with the pictures I had taken including a receipt for fuel, the response that received in return was that the contract stated 1/4 tank of gas was initially in the truck and the charges were going to stand in spite of the proof I submitted showing otherwise. I submitted a formal complaint to uhaull customer service and that was forwarded to the area manager who contacted me and asked that I send time stamped photos. I called customer service back and found that the case was closed which prompted me to send them the photos and they reopened the case. After the second review I was refunded the additional charges to my rental fees.
-
April 2019 by Jay
Old fella was funny..but overcharged me for some reason
-
March 2019 by Yvonne Mason
Not this locations fault...but u-haul prices are getting astronomical...almost cheaper to burn your furniture and buy new things.
-
January 2019 by shanae mayfield
The worst place to rent any equipment. They were clueless to the online registration.
-
December 2018 by jjdunn2009
My fiance and I rented from here on 12/11/2018 and all I have to say is that they are crook's. They had the milage reading wrong on our contract showing the milage was 160 miles less then what it was actually reading on the truck. My fiance went back in the store to tell the lady about the error she tells us no its ok don't worry about it will correct it when you bring the truck back. Before even leaving the store my fiance records the actual miles on his phone. Upon return the vehicle they say that we are being charged $110.00 for milage, we literally only drove the truck 5 miles. The gentleman working at the front desk went to look at the truck and saw that the miles on the paper was significantly lower then the actual milage on the odometer. He had the nerve to tell my fiance that the doesn't care what the milage shows on the truck he's charging us based on whats on the contract. We've contacted corporate and contacted a lawyer. I need to find out who their governing rep is cause they need their business license revoked. This place is ripping people off. I've even sent an email to the local news station this place needs to be exposed. I can not believe uhaul is allowing them to subcontract for them this a bad look for the brand.
-
September 2018 by Jacqueline Allen
Couldn't assist ... 😮
