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December 2023 by Shanetha B.
David was amazing. He answered all my questions and made sure I was satisfied with everything.
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December 2023 by Tyrone L.
Cameron peoples is the man! More than a car salesman, very personal and knowledgeable. Made the entire process easy and painless.
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December 2023 by Margie T.
Some of the service department reps need a training session on how to speak to customers. I've been dealing with this dealership for many years and never had any issues.
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November 2023 by Sandtrice Durham
I must say I received such Great Service from Everyone involved in My Car Purchase. This would not have been possible without the Amazing Man Himself Leon Poole. He made sure I received all that I requested. Great Customer Service has so many great benefits and he definitely deserves all praises. Definitely will be recommending you guys for future purchases. Great Job
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November 2023 by Tracy Huynh
I recently purchased a vehicle here at Jim Ellis Toyota and my salesman was Brian. We all know the car buying process can be long and tiring. Brian was very personable and educated on his cars. He answered every question I had with accuracy and made the whole process a breeze! I've never had such a great experience purchasing a vehicle until I came here and thankful Brian was able to assist with this process. Definitely ask for Brian O if you're looking for an expert!
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November 2023 by Brandon Drains
Jermaine is my salesman. My previous vehicle recently died out and I was in desperate need of a new one. Jermaine went above and beyond to make sure I was provided all of the information I needed to make a sound decision, and that I was comfortable and confident in my purchase. Truly a great human being and professional. Thank you!
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November 2023 by Selena Crespo
I loved the straightforward and patient approach Jeremaine had taken to help me find a wonderful car. Great bargain for a reliable vehicle, and I can’t wait to drive my new Corolla! Thank you for helping me move forward with my car purchase.
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November 2023 by yvonne
After having my car totaled and wasn't in the market for looking car. I came to Jim Ellis of McDonough. Sales Associates Mallory and Leon made buying a new car a great experience. They also sent me this cute picture of my car when it arrived with a red bow ?. I will recommend seeing either one.
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October 2023 by Makesah Todman-Buckley
On Monday October 23, 2023 I went into Toyota to discuss trading in my vehicle for a new one. I explained to the lady that my vehicle had enough of me and visa versa. Alex made the process so easy. I had a bit of running around to complete and She said to me don’t worry go ahead I’ll keep in contact with you and she did. Monday Evening I brought my Kia Sorento in and left with a 2021 Toyota Highlander. Thank you Alex.
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October 2023 by Ashley Keeton
Had an amazing buying experience!! Mallory was awesome and answered all our questions quickly. The buying process was completely transparent. We knew what we were paying and everything to know about the car during our entire online purchase. No price changes or surprises! Delivery was smooth and we never had to go to the dealership. Will be back the next time we need a new ride!
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October 2023 by Jeanette Johnson
Jim Ellis was the best car dealership I have ever experienced. There was no pressure with making a purchase and everyone was very helpful. I reported a crack in my windshield after my purchase and they replaced the windshield with no hesitation. The customer service was simply the best! In short, make your next car purchase here. Ask for Mallory or Carlos. Both are very helpful!
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October 2023 by S. D.
Belated, but I couldn't be more grateful for the car purchase experience with Carlos and every other staff member at the dealership. Everyone was respectful and I learned that it is actually possible to work at a car dealership and actually *see* and *listen to* women! I suggested we try our luck at a place in McDonough after having an experience in Warner Robins that illustrated every stereotype that exists for male staff members at car dealerships - by multiple individuals, including a manager. It was well worth the drive for us, and the process was smooth. I would add that, at the time of our purchase, the price online does not include some extra detail/cleaning work they add on. When we were told about this add on, I explained that we would opt out of that. We were then told that it isn't really an option. After discussing with a manager, they decided we would not be required to pay for that "add on." Otherwise, we would have gone elsewhere. Therefore, be aware that there may be an "add on" which is over $1,000. Thanks again to Carlos and everyone else at Jim Ellis for demonstrating that a healthy culture is possible. I only wish this could be the norm for car dealerships.
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September 2023 by Nichelle
Mallory was phenomenal during this buying process . She made sure that I got exactly what I wanted and made this transaction very smooth. She was very detailed and communicated effectively with updates on when my car would be delivered . I would recommend anyone to Jim Ellis. This experience was beyond my expectations.
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September 2023 by Dereck Lovett
My wife and I went to Jim Ellis of McDonough in search for a Truck. The Staff was very helpful, friendly, and had a Solution for everything. Carlos Diaz made the whole experience easy. We purchased A Great Truck and we were in and out in under two hours. The Staff there is Amazing, they treat Everyone Great.Good Job Guys,
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September 2023 by Alex
My mom and I were helped by Max Maxwell at this location! He was wonderful and made sure the process of trading in / upgrading on our car was basically effortless! We really appreciated everything and we're super excited about the new car!! ?
