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November 2023 by LErin J.
1st and last time. My dog went in for a simple bath, nail trim and cleaning of the ear. My dog ended up with bacteria infections. Tools are filthy and the grooming department is so heartless especially the manager over the grooming department. Take your pets somewhere else! She gets groomed often and this has never happened with her other groomer. She is now on antibiotics for 10 days and has to wear an e collar due to their negligence.
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October 2023 by Scott C.
8 people in line and only 1 register open this is unacceptable where is the management team to step in and help
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June 2023 by Tamaya R.
Definitely would not recommend this petsmart to anyone and they need to put a new one in the area . Specifically the grooming department and pet hospital, I (a biracial) brought my 4 month old puppy in there and they said they couldn't groom him bc he doesn't have his rabies shot . Mind you my cousin (is a yt woman) has a 5 month old dog that went in later that didn't even ask for paperwork ... My cousins dog doesn't have rabies shot either . but they were able to get serviced and I wasn't ? side eye
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March 2023 by Missy S.
My sweet fur baby came to PetSmart in McDonough for Beginner Training. We had the MOST wonderful experience. Our trainer was Brooke P. I cannot express my gratitude enough. Brooke is FABULOUS! She took the time to get to know each pet along with their parents to ensure this experience met our needs. We loved it that our pet looked forward to these classes each week! We enjoyed this series of classes so much that we signed up for the Intermediate class. We cannot wait!
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December 2022 by Alice G.
After reading a lot of bad reviews for the grooming department, I still decided to try this location out. When I went to drop my dog off at 8 am I was told that the groomer that I scheduled with for a bath and cut had called out sick & that I should have received a call informing me (I did not receive any calls nor voicemail). Then one of the groomers tells me that she can take him but he would be there all day until around 4 pm because she had a full schedule. I understand that it's not her fault but the fact that she suggested to have my dog there for 8 hours straight without food, water, or being taken out to pee/poo was absurd. I wasted my time and gas driving to and from that place & was disgusted with their inconsideration towards their clients and pets. I took this as a sign to schedule somewhere else.
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April 2022 by Alicia F.
Tried twice, will never return. Only plus is it's convenient and easy to get an appointment. Other than that the service is subpar at best. At least he smelled good the first time (I paid extra for premium shampoo). Second time I can't even tell they bathed him. He literally smells the exact same! I only took him cause I was being lazy and didn't want to do it myself (I wash him twice a week cause he's small white and fully, so gets dirty every time he goes in yard). I saw them mess up a cut on a pup. I felt so bad for the owner. Saw them mishandling a pup that didn't want nails clipped. It's just a no all around
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February 2022 by Valencia Peoples
Always neat and customer service is very nice.
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February 2022 by China Clayton
My dog Vet visits was great
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January 2022 by Rhonda M.
If I could give this DUMP zero stars I would! I should've walked out as soon as I walked in and smelled the STENCH! I am so disgusted with how it looked in there and the smell! I dropped off my puppy and when I picked her up, her ears were still dirty and she had eye boogers. I called them and let them know so I took her back and they cleaned her up. Now she has a rash and she's showing signs of a fungal infection in her nails. I will NEVER in life take my baby there again! They need to shut this nasty location down! Read other reviews. I'm not the first person that said this!
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October 2021 by Adjoa J.
This is my second bad experience with this place. Previously during a grooming appointment they cut my dogs nails to the quick and he came out with bloodshot eyes. After that I avoided them for two years. I went out on a limb and booked an appointment with them today under the specific request that his nails not be touched. Not only did they still clip his nails, when we got home, we also realized that there were dark red bruises and spots under his leg. We called them to ask what the hell happened and only then did they tell us that he "slipped" off the table. Under his leg looked like they stabbed him with a needle over and over again. Then they referred him to their banfield doctor and refused to actually let us come back there to monitor them during the appointment. Please do not trust them with your pets. They have no level of accountability and absolutely no remorse. They will let your animal fall to the ground and not even tell you that they got hurt to save their own skins. This is the worst place ever and i regret giving them a second chance and will never go there again!!!!!!
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November 2020 by Lauren M.
This place is terrible a unorganized. They incorrectly entered my dogs vaccination records so now he can't get an appointment. They entered the date he got the shots as the date it expired. He got them done at a discount vet clinic at another state and I purposely sent them to Petsmart so they would have them on file and I wouldn't need to keep up with the paperwork for 3 years. Because of their screw up my pet can't get an appointment. Her only solution, pay to have them done all over again. 2 years earlier than needed. That can't be safe for my small dog. Save your money and go somewhere that the staff can actually enter information into the computer correctly!
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October 2020 by Daniel C.
This is the worst pet store I have ever been too.I went in there wanting to buy a guinea pig and I wanted to ask someone about a few things.I ended up waiting for this young black lady to get done talking to a customer about fish for 2 hours and after that I was told I have to be 18 to buy a pet which I get but the person told me I could buy all the stuff needed today and come back tomorrow to get the one that was really fond of me.I came back the next day and all of them were gone.
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July 2020 by Randy P.
I was helped by a young man named Austin. He was very courteous and well mannered as he help me with getting exactly what I wanted and gave helpful tips. I will come back.
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May 2020 by Tattyanne Z.
If you a reptile I recommend not coming here. Every single time I come there are no crickets and no mealworms and every time it's "we only have the big ones" or "they're dying off so we are waiting for our next box" how the hell am I supposed to rely on a pet store for food for my pet when they can't even keep the food alive?! Its rejected!! Then I went to two other Petsmart's just for them to tell me the same bullshit. At the end of the day I went to a fish bait shop and they were able to give me what I needed for an even BETTER PRICE than what Petsmart was banning for. PETSMART you sure as hell I've lost my business.
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March 2020 by Hannah D.
I wish I didn't even have to give one star. I will never take my dog to PetSmart or suggest it to anymore. I took my dog there so that he could be shaved before we went to the beach the next day and he had Carmen as his groomer. He's the sweetest puppy but has always been very funny about his feet being touched so I tried to let her know that she might need to muzzle him, now I wish I wouldn't of even mentioned it because the minute I did she became skeptical. He's been to the groomer before but likes to give her a hard time when it comes to getting his nails trimmed and she doesn't have a muzzle to fit him. I thought Petsmart would be better equipped and trained to handle these situations but apparently not. You'd think they would be since a bath and haircut costs $74! I got a call from the groomer an hour later and she said I needed to come pick him up because he was "too aggressive". When I got there half of his body was shaved and half way still long, it looked so bad that I didn't even have any words. I don't care how bad a dog acts up, you should never let a dog leave looking like that. It was embarrassing. She was very defensive and rude and I hope no one books with her in the future. Luckily the groomer I usually use took him right in and fixed him up. Now hearing what others say, I should've known not to take him there. Best of luck to anyone that gets their dogs groomed there.
