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November 2023 by Scott Brownstein
I have caught them twice now not doing tire rotations but charged for the oil change and tire rotation. Makes me worried what else may not be getting done? I bought two new vehicles here and I always said if one is not as good as the other it can effect my new car buying decisions.Services: Tire rotations
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November 2023 by Wen R
Great service. Fairly quick service. Comfortable waiting area.
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August 2023 by GE Fields
I have to be pretty peeved to write a review and, needless to say, my experience at Sons has ticked me off.I've been getting my car serviced at Sons since I purchased it and the service department has only gotten worse over time. The customer service is going downhill. I recently had a major repair done on my vehicle and Lindsay was my service advisor. Upon diagnosis, she told me the price and also expressed the possibility of me buying a new car. I don't have a car note so buying a new car versus making a repair was a non discussion. I had to order the part through the parts department and was told by Brennan Allen that Lindsay was the only person that could do that for me and that he could leave my contact info with her to call me back. Needless to say, I never got a callback. When I showed up in person the next day, another service advisor promptly put the order into the system while Brennan stood off in the background doing nothing. The parts department does NOT call you and let you know the part is available; the onus is fully on the customer. Luckily I reached out before the expected ETA (which about a month out) and found out the part was available.The repair went fine but Lindsay did constantly refer to me by pet names like "babe" despite me expressing my discomfort multiple times. It's extremely unprofessional! When I went to pay, the total was about $300 more than originally quoted, not including taxes and fees. The original diagnostic fee had not been removed despite Lindsay insisting it had been and there was an additional service needed that had not been previously discussed. There were also several repairs listed as "urgent" on my paperwork, many of which had already been completed by Sons. They listed my air filter needing to be changed despite it having been changed that very morning. Make sure you keep records of your repairs because Sons will tell you stupid things like your water pump needs to be replace despite it being in perfect working order. I guess that's why they call it the "stealership".Lindsay needs to be better trained on customer service, etiquette when speaking to customers, and knowing about the services and repairs needed. She clearly does NOT have a grasp of cars and I wish I would have talked to an actual mechanic. I was under the impression that the service I signed for when I arrived was all I needed and Lindsay NEVER told me there was any other service that had to be performed. I did not find out about the additional service until check out!Also they cap military discount at $50 so before you ask your physically disabled family member to show up with their ID (yes, it must be in-person) know it may not be worth the gas money.Take your car to people that respect their customers!
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August 2023 by Vladimir Bellanton (VLad)
They will leave details out to get money out of you so be careful here. I was charge a ridiculous amount of money for a service that wasn’t completed properly.Service: Auto A/C recharge
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July 2023 by Sherry Redman
The service department here is absolutely TERRIBLE!! I made an appointment for service for 7/1 at 11:30. When I got there I was told it would be at least a 4.5 hour wait. I said I could not wait that long, which is why I made an appointment in the first place. So today, I arrived at 07:35 to again attempt to get my car serviced, to find an HOURS long wait once again. What is the point of being able to make an appointment if it’s not going to be honored. I did not buy my car here, but it is local to my home so much more convenient for oil changes and maintenance. However, I will be driving back to my original dealer for service from now on. They’ve never had a problem keeping appointments and having me out of there within an Hour for basic service!! I honestly don’t know how they stay so busy with wait times like this.
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June 2023 by Alishia A.
Run, Run, Run and never look back!!!!!! If you still choose to do business with them, do no say you were not warned...I took my 2018 Honda Accord in for a recall of the seatbelts. I was given a shuttle ride back home. I was told that the seatbelt parts had to be ordered based on my VIN #. Seat belt parts were ordered but of course they have to hit you up with some type of work they recommend. Recommendations totaled 359.94. I asked about checking my Freon level. I was told that diagnostic test cost 389.99????? Unbelievable.... All of this communication was done with Braden via text messages and then all of a sudden the communication stopped. I called the next day and spoke to someone who advised Braden had the day off. I asked why didn't someone pick up his customer communications where he left off...This person stated he could help me. I asked about the Freon diagnostic fee....The answer I got sounded made up....very shady. I asked was my car ready for pick up and was told that they had not finished the job and that I would have to pick it up the next day, which would mean the job took 3 days to complete. I asked who the supervisor was and was told her name was Jessica. I asked to speak to her and was told she was in a meeting. I said I was on the way to speak to someone (going to borrow a friends car). I got a phone call back and was told that my car would be ready by 6pm and that someone would pick me up via their shuttle service. At 5:45pm, I became concerned that I had not heard from anyone so I called and was told that their shuttle rides stop at 4:30pm. I stated, I just do not know what to say about this experience.....I was told that I would be picked up. The person said so you really need a ride??????? You do not have a way to pick up your car???????? Ummmmmm No......I said I was told that someone would call and pick me up. I was picked up and taken to the shop. I picked up my car and as I was getting in the car I noticed some scratches on the front side of the car that were not there before. I got a strange feeling in my gut...The entire place gives you strange feelings....the staff give strange revengeful vibes....You will only know what I am talking about unless you have been victim to your share of narcissistic sociopaths. I drove off the lot but something was nagging my spirit. I pulled over at BJ's and walked around my car and noticed that someone had put several nicks and dings all around my car, like they dug into the paint down to the metal (like small pressure points) all the way around my car (here and there) and they damaged my back bumper in two places removing the paint significantly!!!!! My front bumper also has damage. I knew what my gut was telling me.... And of course they were going to deny all of it.....Noted one of the strange acting people taking pictures of my car at a far away distance but I never saw them take pictures of the back of my car. Call me so we can look at the sooooo very detailed pictures that you took of my car and you will see that this damage was not there. THESE ARE NOT GOOD PEOPLE!!!! If they can not make money off of you or you inquire as to why things are being said and why your repairs have not been done....this is what you are going to get. They do just enough damage to try and make you think you are crazy....but it was obvious and apparent what had been done. Small nicks down to the paint on my front bumper, car door hinge now with a significant chip of paint, some nicks to hood, trunk landing with chip of paint and they got my back bumper good. There is a reason why they have all these low ratings and of course a 5 star rating suspiciously pops up after 10 bad ratings to at least keep them from having to totally jump ship.Son's Honda you are running a s*** show!!!!!
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June 2023 by Beverlyn Griffiths
Nathan and Service Manager is the best.Both have gone over and above to assist in my needs. I really appreciate all you have done for me. I love you guys and am going to miss you.
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June 2023 by Michael Carter
Service department was very professional. Excellent staff all the way around
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May 2023 by Shoneek Patterson
Loved them! Recommend the Service Shop over Stonecrest Honda Anytime ? Friendly team members with thorough service.
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May 2023 by Sam F.
Check the interest rates because they lie to you!!! Our car salesman (who was great) was told by the financial manager, Michael, that our interest rate was 10%. It didn't seem right... so I put the payments into a rate calculator. He was trying to give us a 25% interest rate on our loan and lie about it!!! I had a credit score of over 800!!! We got it straightened out but if we weren't paying attention this dealership will try swindle you in the financing of the car.
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April 2023 by K. AUSTIN
I brought my car from Sons Honda and have had my car serviced numerous of times here. It takes FOREVER for the simplest service to be completed. I am currently here right now for my battery which is still under warranty to be replaced. I got here at 7:30 am, it is now 10:10 am and my car is still not ready. During my last visit here on March 2, 2023, I was informed then that my battery was going bad and needed to be replaced. They see the history of my battery being tested but yet it’s taking over 2 hours to replace it. I have two more oil changes left on my maintenance package and after this I will be going to another Honda dealership to get my car serviced.Service: Battery
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April 2023 by Ksa ..
I brought my car from Sons Honda and have had my car serviced numerous of times here. It takes FOREVER for the simplest service to be completed. I am currently here right now for my battery which is still under warranty to be replaced. I got here at 7:30 am, it is now 10:10 am and my car is still not ready. During my last visit here on March 2, 2023, I was informed then that my battery was going bad and needed to be replaced. They see the history of my battery being tested but yet it's taking over 2 hours to replace it. I have two more oil changes left on my maintenance package and after this I will be going to another Honda dealership to get my car serviced.
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March 2023 by Jeffrey Farley
The service department is very good they keep you inform during wait and there just a text away if you need a update on how your wait we ill be.
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March 2023 by Dawn Adams
Love Honda products they are the best. Took a while to get customer service to realize I was waiting for a oil change and wipers for my wife's HRV.
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March 2023 by arnesha slater
Wellesley in sales was very friendly and help me get my new car.
