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August 2024 by blackchina Anderson
The store manager doesn't have people skills and has trained the employees to be the same way. I had another store to call to check on a shoe for me, and the associate answered the phone saying "hello. I had the westend store call the McDonough store to hold the shoe for me, and they said okay. Upon walking in and letting the associate know I was the customer who they were holding the shoe for, the associates said, "i don't have it." The two associates were talking and acting as if we were interfering with their conversation. The young gentleman was very respectful when I finally got his attention. I was also told that they don't match any of their own store prices for the same shoe, and they gave us mix match shoes. I called the district manager, and she did have them to ship me the other shoe, but she still didn't address any of my other issues. My daughter also talked to the store manager, and once she explained the issue, the store manager told her, "Somebody already called my boss," and she had an attitude with my daughter. I'm just thankful that the district manager shipped me the correct shoe.
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March 2024 by Missy
I only saw one employee. Bought these silver heels. These are probably the best shoes I've seen at this store. They are heavy. Durable quality. I love them! The one employee was on the phone desperately talking to someone that also works for the company on hiring new employees. When I went to the counter to purchase my shoes, she actually stopped her conversation and asked me how I was doing. Thank you! She didn't treat me like I was a hassle. She was very professional. Thank you for that! I have grown to love this store!
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March 2024 by russia hunr
Very nice selection
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December 2023 by Michelle Strickland
Update your store hours online. Drove all the way cause no one answered the phone and closed at 8pm on the door but online it states 9pm. Thanks a lot for wasting my time.
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September 2023 by Rolston Amos
Great prices
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September 2023 by Ronnie Driver
Always great and cheap prices
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June 2023 by Missy M
Can someone explain to me how you can walk into a store and no one greets you or acknowledges you in their store. This store had three associates working on the floor. One behind the register. She said nothing to me. One working in the aisles I was looking at for shoes. She said absolutely nothing. One working on the floor, she said nothing. Nobody was talking to each other. I'm not sure if there was some "drama" right before I came in but whatever the case, it had nothing to do with me. I then took my shoes to cash out. The lady in all black was on the phone, she started to ring up my items. Still said nothing. Then had the audacity to ask,"What is your phone number?" Really lady???? I then said to her, "How are you?" She said fine and did a little snicker. Ugh! When she was done ringing me up, I just asked her for the bag and told her I would finish things up from her. I properly put my shoes in the boxes with the lid and put my own shoes in the bag. I didn't want none of this ladies energy no where touching any of my stuff. So sad to see people so unhappy. Take some type of pride in yourself. I will just shop online next time. Here's a pic of how close I was to this employee. Nothing from her. Not a greeting nor asked if I needed any assistance. You need to do better.
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June 2023 by The Salt36
05/30/2023 10:15amMe: where are men’s? (They’re across from children’s and can easily be missed)Her: you’re in it (strong rude Nigerian accent but I could be exaggerating)They have a decent selection with a few marked down items. Men’s shoes DO NOT have 11.5 which sucks. I came looking for something casual for cheap but that funky attitude deterred me. I know these stores need the help but as an owner I’d step in until I could mirror the Chik-Fi-La business model concerning customer service.In short, if you don’t want someone that eats poorly and treats people poorly greeting you poorly, just go order online where you’ll save both time and money on the same products and not have to deal with misery.
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April 2023 by T. Guinn
At first I couldn't find the slides knowing that when I searched for them; this was one of the stores that was suppose to have them in stock. But then I found them and a lot more varieties and colors that I could choose from. I was so glad of that! Will definitely be going back to get more of the other styles and colors. Thanks Shoe Dept.and Shoe Show
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April 2023 by Ms Dee
They have a great selection of shoes, I found a pair I loved immediately and was out of the store within 10 minutes. The salesperson was really helpful too!
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March 2023 by Danita Moses
They have a great selection of shoes, I found a pair I loved immediately and was out of the store within 10 minutes. The salesperson was really helpful too!
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February 2023 by Mrs. G
Inventory/ selection was not the best. The associates were too occupied doing other stuff to greet the customers or offer assistance.
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December 2022 by Sarah Hardy
I came to get my husband a pair of vans. I picked a pair and saw with my own eyes the “our price” sticker that said 54.99. The cashier takes time to clean the shoes before cashing me out. Checking out the cashier tells me my total is almost $70 I tell her they were supposed to be $54.99. I search for the sticker and it was marked through with a sharpie. She was now charging me $65 for these shoes. Weird since the sticker was not marked through before I brought them to the counter. Besides…why would you mark out the “our price” and charge me what an actual vans store would charge me. You’re a discount shoe store….you’re not journeys.
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September 2022 by Cashyah Faith Waples
I was in the store trying to find a sandal to fit my little feet and the one lady was just so rude about it when I politely asked her did they have the sandal I wanted in a size 6 not only was she rude about it but she literally followed me in every store as if I wanted to steal anything out of that store . I didn’t even want to spend my money in the store that’s how unwelcome I felt . That store needs new workers smh I will never go back there .
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September 2022 by Susie Gray
Friendly, love this store. But they didn't have my size in what I wanted. I have bought here before.
