Publix Pharmacy at The Shops at Westridge is a well-known establishment that has been serving the community for many years. Despite the challenges posed by the COVID-19 pandemic, the business has continued to provide great service to its customers. The deli staff is generally polite and efficient, with one customer praising the expeditious service of an employee named Elijah. The quality of the products, such as the mountain bread sandwich, is also highly regarded by customers. However, some customers have expressed concerns about the deli's performance. There have been reports of long wait times for pre-ordered items, with orders not being ready even 15-40 minutes after the scheduled pickup time. This has led to frustration, as customers feel that online ordering is not being prioritized as it should be. Former employees have also shared their experiences, highlighting issues with the management's approach. Some have described the managers as being unkind and impatient, rolling their eyes and acting annoyed when employees seek help. The training process for new hires has also been criticized, with some feeling that they were left to figure things out on their own. Despite these challenges, the overall cleanliness and quality of the products at Publix Pharmacy continue to impress customers. The hot food section, however, has been a point of concern, with some customers reporting that employees have been rude and unprofessional when serving customers. Overall, Publix Pharmacy at The Shops at Westridge seems to be a mixed bag, with both positive and negative experiences reported by customers and former employees. While the business offers high-quality products and services, there is room for improvement in the areas of customer service and employee training and support.
Elijah at the deli was polite and expeditious with helping get the line down that was growing longer. I appreciate my mountain bread sandwich!! So delicious.
March 2023
I have been doing business there for 6 years and they provide great service despite being inundated for the last 3 years through Covid, RSV, strep and flu all of which have been epidemics.
November 2022
I'm really not one to complain about stuff like this but it's happened so often to the point I feel like I need to. Placing a mobile order for a sub . What is the point of me placing a mobile order if I still go to the store 10 minutes past the time I was supposed to pickup and it's still not ready for another half hour... read full comment
