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March 2024 by Jeanette Farrell
The staff at this location provide excellent customer service. While i was there I witnessed a true medical emergency and the staff was quick and thorough in their response working together like a well oiled machine in unison to help save a life. Competent and caring staff. Kudos to them.
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March 2023 by Boo Napp
Describe the place Very well
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October 2022 by J S
In order to get a refill of birth control, this office requires a yearly pregnancy test, and that sort of timing for testing doesn’t make sense. I was informed that this was their policy. It is understandable to do an initial pregnancy test before putting a patient onto a birth control, but after that it does not make sense to do yearly. If a patient is taking medication and there isn’t a lapse in the script there’s no need for a test. I’ve never ran into this sort of issue with having a birth control filled at a general practice before. I ran into multiple issues with this office not filing insurance information correctly, this was after informing them of my coverage changed.
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July 2022 by Keyonna B.
By far the worst experience I have ever had in a medical center. I will not only never go back to this location but I will no longer use Piedmont Healthcare. This experience was unprofessional and negligent. I came into the urgent care at McDonough at 12:30pm and when I arrived they said the earliest appointment was at 3:12pm. They gave me a slot for 3:12pm to 3:18pm. I left and returned later at 3:12pm. I was asked to provide my credit card for a $299 hold in case my insurance doesn't cover the cost of my visit. This is apparently a policy for this location. I am fully insured by a credible insurance company but I provided my card so that I could be seen. I sat in the lobby for almost an hour before I was seen at 4:00pm. When I was finally bought in the back to be examined, the Physician Assistant JaNa Holyfield seemed as though she was listening and trying to understand what my symptoms were to properly diagnose me. I was suffering from ear pain and flu/sinus infection like symptoms. She told me that I probably had COVID. I explained that I already had COVID a few months ago and that I am also vaccinated and this felt different. She check my ear channel and stated that she didn't see anything. She said she would give me a COVID test. When she left a Nurse arrived shortly after to take my vitals and swab me for the COVID test. I asked the Nurse if I could also be tested for flu and strep throat. The Nurse said she would check with PA JaNa Holyfield. I also explained that I had MyChart through Piedmont therefore I didn't need to wait for the COVID results. I then sat in the examination room for 30 minutes without any word or check ins. I went to the Nurses reception desk and asked about my request for additional tests. I was told someone would be with me and I hadn't been forgotten. I went back to my assignment room and waited an additional 15 minutes. At the time I was in the examination room for a total of 45 minutes without any word from anyone. At 4:58pm, I went back to the Nurses reception desk and asked again about the other tests. I was told again that someone would be checking back with me and I wasn't allowed to leave until I received my discharge paperwork and my COVID results. I informed them again that I had MyChart and I didn't need to wait in the examination room to receive the results. I stated that I wanted to be tested for flu and strep throat. I went back to room and decided to wait with the door open so I could see if anyone came by. I got an alert on my phone that my results were in MyChart and the COVID test was negative. 10 additional minutes passed and at 5:09 pm PA JaNa Holyfield came back and gave me my discharge paperwork and stated that my Covid test was negative. I told her I already knew that from MyChart but I was waiting to be tested for flu and strep and that I had been waiting for 45 minutes. PA JaNa Holyfield become very unprofessional and rude and told me that she would not test me for flu or strep because my ear pain, runny nose, headache, fatigue, sneezing and coughing was not symptoms that she could justify giving me a flu or strep throat test for. She mentioned insurance wouldn't cover and that I needed to "just take something for it" because I hadn't taken anything yet and that was probably why I was still in pain. I got upset. I told her who my employer was and that my insurance through employment would cover the test. She said to me "good for you". I got more upset and said that I didn't need to argue and I left. I never received a proper diagnosis for my symptoms. My discharge paperwork says I have nasal congestion which I do not and recommends I take OTC Allergy medicine. I don't believe that PA JaNa Holyfield has any regard for her patients' well-being and she allowed her hectic workload of the day to affect her ability to properly treat and diagnose patients.
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May 2022 by Lisa R.
The office staff is not medically trained so any "advise" they give should be ignored. They power trip when questioned and play games like increasing wait time to be seen and refuse to do anything other than that. Worse "healthcare" I use the term loosely/ facility go to a different Piedmont facility this place sucks! And anybody giving them a five star review works for them! Oh yeah they say they'll call if you wait in your car THEY DONT!
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April 2022 by Sandra Q.
Why have an appointment when you have to wait 2.5 hours. This is totally ridiculous! We are new in this area and wanted a Covid test done. HORRIBLE!!!! Not that the service was exceptional. It was not! Doctor saw my husband for 15 mins and the rest of the time is waiting...definitely won't recommend and won't be back!!!
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January 2022 by Tarria P.
This urgent care is terrible. As others have mentioned the wait times are ridiculous and excessive, even with almost no one in the lobby. When you complain about the wait times the nurses become rude and unprofessional. I was asked by an Indian nurse if understood that I was at an urgent care. She needs to be fired, and should not work with the general public. Especially when the word URGENT is being completely disregarded. The practitioner was rushing and had terrible bed side manner, but at least she was working. Please avoid this location at all costs!
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November 2021 by Mary G.
Do not get a Covid test here. They over charge your insurance company with an "office visit" when all they do is come in and take a listen to your chest. I am having to pay $170 for a rapid covid test and that was after my insurance covered some of it!
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September 2021 by China G.
My 19yr old was seen at this facility today. Between Tony and Nikole, my kid received EXCELLENT CARE. Open and clear communication, I was kept abreast on everything that was going on with my child every step of the way. Thank you Tony and Nikole for the wonderful care that you guys provided for my kid!! You guys really are HEROES!
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January 2021 by Caroline L.
I went to this urgent care two days about about sore throat, body aches, fever, etc. I already had covid prior so I knew it wasn't that. The nurse practitioner barley looked at me & had a nurse swab me for flu/covid (even though I already had covid). Both test were negative but she treated me for the flu anyways. Now it's two days later and I'm pretty sure it's strep. The whole staff is rude. If you're looking for an urgent care local I would recommend MedLife near the square of McDonough.
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November 2020 by Cindy M.
For this to be a medical facility and expected long wait times, it was ridiculous when the receptionist informed me I would have to take my 5 yr old child across the street to a gas station for her to use the restroom because weren't allowed to use their restrooms. We waited 2 plus hours for service. I will never be utilizing this facility again. They are more concerned about getting paid up front than ensuring you have access to basic necessities while waiting for treatment at their facility.
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August 2020 by Andrew I.
Had a throat infection. Paid $150 for the appointment and the P.A. came to my window and had me say "ahhh." Prescribed penicillin and steriod as expected. The antibiotics did not work. I called and asked for an antifungal because symptoms indicate a candida infection. Was told I would have to pay an additional $150 before they would write the prescription. Poor service and will not return.
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August 2020 by Edward C.
Where do I begin. I was exposed to someone that was COVID positive. I started to trying to find options to get tested as soon as possible. Piedmont forces you to do a virtual assessment to get a test done. That alone was way to difficult. The website has a million glitches, and is far from user friendly. The actually assessment only took like 5 minutes but to get it scheduled and program to do the assessment to come up took hours. I was told that I would receive a link or phone call to schedule the test. I never got a link but I didn't get a phone call until Monday. The assessment was done on Saturday. I scheduled it for Tuesday. The swabbing only took a few minutes, but I had to wait almost two hours. The whole process was very disorganized. I went through all that, and I have still have received my results. Which is over a week now. I talked to my personal physician, and he said that with that time that I had already self quarantined that I probably couldn't pass it on to anyone now. So, its been so long that the test is irrelevant now. Thanks Piedmont!
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May 2020 by Sherika Edwards
Great staff and very helpful
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May 2020 by Claudia M.
RUN FOR THE HILLS!!! Went in for pain, I was told to go across the street to a GAS STATION (QT) to do a urine sample!! Due to the pain I was experiencing, I wanted to feel better and listened to the "DR" They refused to run my insurance card, and made me pay $155.00 to simply tell me I was fine and suggested something over the counter. I went to another DR who luckily made use of their practice. PLEASE PLEASE PLEASE PLEASE STAY AWAY! They do not practice their "MISSION,VISION, & CORE VALUES" I have reported this facility specifically the Dr. to the Gov. agencies accordingly.
