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May 2024 by Felicia Brooks
Great place for pets. My dog loves it here.
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May 2024 by Ossie Yelder (The Great Oz)
Great place my Bleu loves it and the staff is very friendly.
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April 2024 by David B English Jr
Friendly and courteous service. Our pet was in good care. We will continue to use their services.
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April 2024 by Latoyea Barkley
My doggy Tucker loves the Paw Pad. When he sees the building from the road, he’s jumping to go inside. He love the staff and they love him. When we take family trips.we feel comfortable that Tucker is somewhere safe. Tucker has been going to them for 2 years. He eats well when he is boarded, he is even a little fatter. They had even bath Tucker if he played hard and got dirty. I have recommended the Paw pad to friends and family and they love bring their pets here.
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April 2024 by chris ragin
After picking up my dogs they failed to go over the complete final charge and I was told my total was one thing and it was something else then to make things worst my dogs were dropped off with food, leashes, extra collars, harnesses and blankets and upon pick up I was told that they could not find anything but the food in the vault container I left and was told when they find the rest they will call because the lady bringing me my dogs could not find it after looking for two seconds then after I pressed her before leaving on why my dogs belongings are missing and why she can’t point me to who moved it she kept repeating she will call when they find it and that she did not know who took the dogs and the belongings from me even though I’m pretty sure they have a schedule to see who worked at what time but after going thru all of this she magically went back inside and got their belonging the customer service could have been done better and for this to be a first time experience I do not see myself returning
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April 2024 by eileen abbey
WISH they were open on Sunday (even for a 2-3 hour period) so we wouldn't have to pay for an extra night of boarding due to them not being open at all Sunday.....
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April 2024 by Gwen Holland
Friendly; take very good care of my dogs.
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March 2024 by Daeja Lyles
I would not recommend taking your pet to this place. I am including photos & videos as well as timestamps for proof as to why I personally do not trust this company. For starters, as most other reviews say, the customer service is not welcoming. I talked to the workers a couple of times before taking my dog there for a 3-day overnight boarding. The workers are knowledgeable but not necessarily nice. I was waiting to see how they were in person to be a final deciding factor on if I should leave my dog with them. When I arrived, just like they are on the phone, they are not welcoming to humans but was very nice to my dog which is why I decided to let him go ahead & stay because they were caring for him & not me. The smell of the place also reeks. I understand it houses animals but I’ve never been to a groomer nor vet clinic that smelt this way.
My first concern is that I picked up my dog after a 3-night stay & my dog could not stay awake for more than 2 minutes. He loves car rides (will insert a picture of him in the car before I dropped him off on Wednesday & will insert a picture of him when I picked him up on Saturday). Whenever we leave him, he greets us with so many barks & so much happiness but that was not the case. He was excited but not nearly as happy as he should have been after leaving us for 3 days. When I noticed he couldn’t stay awake, I called the pawpad to see if they give the dogs any relaxers to calm them down if they’re anxious & she told me no. I told her his behavior was completely abnormal so I was probably going to take him to the vet to get checked out. Shortly after hanging up, I got a call back saying that they asked the other caregivers & everyone said he was not giving anything but there was one day that he would not come out the room at all. I called in to check on my dog while I was away & was told that he was doing great, went on plenty of potty breaks & had some time outside to run around. I’m not sure why they would not call & let me know that my dog had not come out of the room one of these days. I would have ended my trip & came to get him had I known he was unhappy. I feel as if me bringing up taking him to the vet may have alarmed the worker & she only called back to give some sort of excuse as to why he was acting weird when I should have been told this while she had my dog in her possession.
Shortly after arriving home, I then noticed my dog was limping. It was not a consistent limp, but on & off. He was not in any pain but the vet did say that the boarders may have kept in a cage the whole time & he’s just getting back used to walking. I have no proof this is true because I did not see the room he was sleeping in but it is quite alarming that after scrolling & reading other reviews, someone also mentioned their dog limping after picking them up. I paid for a private room. I would hope my dog was not left in a cage. My dog is also not neutered so I was told ahead of time that he would not be having playtime with the other dogs. His paw could not have gotten hurt from playing because he should have not been around any dogs in the first place. So I’m confused as to why my dog is limping??? (I’m posting a video of him limping. I have him on a leash connected to the couch so that I could get a clear recording of him limping without him having to walk too much)
Lastly, when I picked him up, I was told that he had not eaten yet that day. This was originally not alarming because he tends to not eat in the morning & I picked him up around 11:40am. However, when I got him home & fed him, he ate TWO bowls of food & drank plenty water. It honestly seem as if he had not been eating at all. I’ve had my dog for 4 years & have NEVER seen him eat or drink so much in one sitting.
For the sake of yourself & your pet, I’d recommend choosing another option for boarding. I feel as if my dog was left in cage, drugged up & starved for 3 days. It is not worth losing your dog or taking
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March 2024 by Makenna Bynum
I took my baby up there for the day before leaving for an out of state family funeral. I the day before dropping her off to let them aware my dog is afraid of males and is also male aggressive and food aggressive. They still allowed me to bring me my baby. I come up there with a friend of mine the day before leaving. The first thing they did was send a male out to get my baby. Of course me so confused I stopped the male and told him no no. While he looked all confused and lost the lady that checked me in came back and said she had forgotten about that…..excuse me!? I brushed it off and said it’s okay. They took her back to get settled in. Once the lady came back to the desk she was like okay we will see you Monday morning to pick your baby up. I had my babies shot records in my hand that was asked to be emailed from the vet which I forgot due to having to much on my mind at the time but still bought the paperwork in and wasn’t asked for that I had to ask “do you still need her shot records?” I didn’t fill out any paperwork for my baby. I work at a grooming place as a receptionist and everytime there’s a new customer we always ask to fill out a form and ask for shot records. Then when I said “well I see that y’all are closed on Sundays is there still someone here with the dogs to feed them and let them out?” She told me someone is here but leaves at 7pm we’re closed to the public on Sundays. This was my first time ever experiencing boarding my baby I had her for going on 3 years I never left her with anyone outside of my family. I didn’t make it to my car without turning around and going to get my baby out cause leaving her there wasn’t sitting right with me and I didn’t feel comfortable leaving my baby with them. I will not be doing business with them anymore they had my blood boiling!
Edit : The lady that did my full check in instruction him to grab my dog during check in , yes I’m sure he didn’t know . When it came to the paperwork I had to ask 3 times. It almost felt I had to convince her to take my paperwork. It’s very unprofessional to not review the dogs account prier to taking them back. Not only for the safety of my dog but other pets as well. Definitely experienced another boarding facility after my experience with y’all. It was amazing professional definitely made me feel like my dog was in safe hands during my out of state trip. Thank you for your reply .
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January 2024 by Barb D
I’ve used this facility to board for years. They are wonderful, my dog is not easy to take to people. He adjusted their after 2nd visit and now goes back to his room no fuss and even greets the staff. Unbelievable .
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December 2023 by Charisse England
We boarded our puppy for the second time within the past two months with the Paw Pad.We were extremely pleased with his stay and the care provided.The place was clean and staff was very nice and helpful.
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October 2023 by N High
Friendly staff and affordable
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October 2023 by Shannon Davis
I was looking calling around to places for my American bully to stay while on vacation and this will be first time so Im nervous. The first time I called it went good said I needed to fax over shoot record so I had that done immediately. So while I was out I was like maybe some training would be good since he would be there 4 days. Spoke with training for that setup he was amazing so I was excited. I called to see if they received email I was told no with attitude from Marty. Called back yesterday see said this is you from yesterday with her nasty attitude and I said yes was checking to see if you received email today she said no so I told her that I sent over and so did his vet so she said let me check spam and it was there the whole time. I just called to make reservations ready to make deposits really only because the trainer was awesome but her tone and attitude was so nasty I refuse to send my dog there or tell anyone else to. I’m so disappointed I was so excited ?
Oh so it’s more then one rude person there omg Lindsey so she was trying to get my number but she couldn’t hear but yet you called me and I hung up the phone because I just didn’t want to keep talking to Rude adults about spending my money thank you God for signs
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October 2023 by Gina A.
My setup, drop off, and pickup for boarding was issue free.
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October 2023 by victor cosmo
When ever I need a break I can always count on the PawPad. My dogs love going and seeing Darian. Thank you for taking such great care of my dogs when they are there. Thank you Lindsey for always taking care of me when I drop them off. You make my mornings so easy.
