-
June 2023 by Andrea D.
Lowes is a big box store that defrauds customers despite a written contract. We paid for a custom project upfront and they didn't complete it. One would expect this behavior from a shady contractor, not Lowes. I wouldn't recommend them for ANYTHING- we have escalated to an attorney to force them to complete our project.
-
March 2023 by Z K.
If they say "free delivery" don't believe it. First, it isn't free...you have to pay for it then fill out some ridiculous form full of useless information, which in my opinion is their way of not paying you for the "free delivery"!My wife is the most detailed person I know. She was the executive assistant to the commissioner of health in TN, now the financial administrator of our church. She knows details. She filled the form out and mailed it in, months later we receive a letter telling us it wasn't filled out correctly. Now we have to go back and try to find the original paper work and fill out their "no pay" form. Bottom line for me. If I'm in a Lowe's I will no longer discount anything based on "free delivery" in my opinion, it's false advertising.
-
February 2023 by Geraldine N.
I shopped around to update my kitchen appliances and ended back a Lowe's. I saved hundreds of dollars on my refrigerator and my stove. I'm very pleased with the staff professionalism as well as their knowledge in appliance. I had know idea of the measurements but with Lowe's staff help the appliances fit perfectly. I designed my kitchen with the help of Lowe's staff. I'm very much so PLEASED!!! Delivery was very smooth.
-
December 2022 by David R.
I have been a huge supporter at the Lowes in McDonough for many years due to the fact that they offer military discounts and the contractor's desk has great people working in it. Today I stopped by to return about 70.00 worth of things I didn't not use on a deck job. We spend about 10-15,000 a month there doing roofing and deck jobs. I had the receipt but was told it was past 90 days and a new policy was put in place last year for only 90 days for return. I said I understand but we buy everything through the contractors desk and sometimes our jobs last longer than three months. The young lady that said she was the manager told me to READ the sign! Again I said I dont work here so I really don't know your store policy. Again I was told to READ the sign. I said ma'am I have the receipt and just put the money on the card or gift card. I said ma'am we spend about 10-15,000 a month here and I would hate for Lowes to not get that money and I would think that's enough for an exception. She said do what you need to do! WOW no respect at all for their customers.
-
June 2022 by Lynn C.
My husband and I went to lowes yesterday to get an over the range microwave. We found the one we wanted and Asked several people to help us get. Each one paged for another person. FINALLY a lady came we told her what we wanted and she said well I'll have to go over to the other side of the store and get the lift and come back. We said ok. Then she went over to another couple and started helping them and left us standing there. You know i feel the pain of no one wants to work but when you see many people in a lowes vest talking and not doing anything it's not that they didn't have the help. The least she could have done was ask someone to come help her or go get the lift. We went to customer service to complain but there was 3 behind that desk talking and ignoring everyone. Needless to say we left and went to Home Depot. Home Depot you rock!!
-
June 2022 by Mathew M.
I was in self checkout line for 30 min. One person doing checkout line. When asking for help manager came out helped one cust and went back to office. While still had 10 cust waiting. Manager could have helped get the line of cust out door. Love lowes over home depot. But this is ridiculous.
-
November 2021 by Jama S.
I waited for a half an hour for someone to assist me with cutting blinds. Only reason I'm giving 2 Stars is because when someone finally came he was nice.
