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July 2024 by Kc2
This location has a hard time opening on time. I came here this morning and again they were close, and the doors were locked during business hours. I came at 7:55 am this morning and they were not operating at the time the sign states that they were supposed to be open. I do understand tardiness sometimes, but this is not my first time encountering this issue.
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May 2024 by Michelle Bolton
Always service with a smile.
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May 2024 by Too Much
Met Jay (Jaila W) about 2 years ago at another part store . She is a true asset to any parts store . Very thorough in auto parts , always has the answer to my questions. Auto Zone on off Jodeco is my new go to ! Thanks Jay ! -Bobby & Jen
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March 2024 by Jahmal Hart
Great customer service. Got in and out quickly.
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February 2024 by Mike Varee
It's an AutoZone. If you don't know then I can't help you...
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September 2023 by Belva Cole
I went for a emissions test and failed. I needed a new gas cap. I saw a O'Reilly Auto Parts not even a block away. I went in and said good morning, the woman behind the counter sighed, then reluctantly asked can she help me. I stopped in my tracks, turned around and left. The negative attitude was too much. Not far from there, I spotted AutoZone. I walked in and two young men, Javion and Demico, both greeted me kindly and ask what can they help me with. I gave them my info and what I didn't know, Javion went to my van to show me where to find the information. Eventhough the computer said they were out, he went back to double check and found the last one. They went beyond. I so appreciate them. They made my day. Thank you!
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September 2023 by Dreams2Reality
Any info you need call corporate, employees have no clue anything you ask is either they don't do that here or let me call my gm or for coupons we don't use then here it's company policy.....Smh ?
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August 2023 by Joshua Agosto
Professional attitudes and helpful. ???
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August 2023 by Quiahna Ambrose
Terrible customer service experience at this location. Needed a price adjustment because I exchanged parts from a bundle and was charged full price at repurchase. Originally sent my brother to get it fixed but they didn’t understand the issue and said they couldn’t fix it. So, I go right back there myself and immediately ask for a manager because the situation is indeed a little sticky and needs to be explained well. “Manager” proceeds to suggest to me, several times, to go to Lake City (where parts were exchanged because this location did not have in stock at time). Called lake city in front of manager and was told I needed to bring in the physical boxes with barcodes- cool. Had someone bring everything needed and re-explain to manager (who was clearly not keeping up?)?that it will be two returns and a repurchase to correct bundle deal/discount. “Manager” looks at clock (12:51) and asks if I can wait 9 minutes for the “main manager”. *internal eye roll* but ok, sure, cause I’m getting my money back. She then disappears in the back. 12:59 Ms. “Manager” comes out to tell an associate she’s taking a break, no relief or main manager in sight. 1:02, young man enters, clocks in and goes to back, etc. I’ve now been here for at least a half hour for two returns and a purchase. Young man makes his way back up front about 1:07 and asks me if I need help. Me: are you the “main manager”? Boy: *looks around completely confused* I guess I am today. Me: …ok, whatever, do you know what’s going on or do I need to get you up to speed? (I proceed to explain the situation for the FIFTH time) BY THE GRACE OF GOD Mr. Logan understood the assignment immediately got the process going and shortly had me on my way. But as for the original manager on duty, Ms. Chi? Oh I am escalating this situation all the way because her behavior and lack of competence was aggravating and borderline offensive. YTF WOULD YOU EVERRRR SUGGEST A CUSTOMER GO TO A WHOLE NEW LOCATION TO RESOLVE A PAYMENT/COMPUTER ISSUE?! And she did not suggest this to me once or twice. By the time I got on the phone with lake city I had to directly tell her I am NOT driving to lake city so let’s take that off the table. And once I explain her job to her had the nerve to still make me wait simply because she did not want to do it and then takes a break in the middle of resolving an issue with no handoff nothing. Just completely unacceptable:
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July 2023 by Steven Downs
Commercial mgrs Always takes care of what I need
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July 2023 by Ant Gaylor (Ant)
Help was poor knew nothing
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July 2023 by Aden Bogue
Auto parts.. Nice parts store with friendly staff.
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July 2023 by Will X
They always have the parts l need.
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July 2023 by Nigel Welch
Excellent service helpful people
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July 2023 by Michael Davis
Great Place very professional
