March 2022 by Denise G.
The pharmacist / pharmacy manager is an abrasive @ss. I don't know her name, but she's an Indian woman. No matter how long I wait between visits - no matter the day of week or time of day - this woman is in a perpetual bad mood. The other day she snapped at me and 'corrected me' because she overhead me talking to a rep. I was EXPLAINING that I wanted to see my list of Rx's before I paid because I got the wrong Rx last time. She STOPPED what she was doing, inserted herself in our conversation and said - that she heard me say that THEY gave me the wrong Rx and that I was incorrect. Nope - not what I said at all. I said "I got the wrong medicine." Which is true. My doctor called in the wrong Rx and I didn't know it was wrong. So I got / I received the wrong Rx. Was it Walgreen's fault. No. Was it my doctor's fault? Yes. Was it my fault for not checking that a Rx that I've had previously - escribed to them the exact same way? Yes. So now I'm trying to rectify my previous mistake by asking details about my Rx before I pay to make sure I'm picking up the correct item. As a black woman and an English major, I REALLY don't appreciate having my English corrected. One day, I was on the phone with one of the pharmacists and we were discussing an Rx issue - when all of sudden, the pharmacy manager gets on the phone and starts yelling at me. The ridiculous thing is - both the pharmacist and I were in complete agreement. She was just trying to think of / provide suggestions about a way this might be avoided in the future. I guess the pharmacy manager was tired of listening to her talk to me - so she either took the phone from the pharmacist or picked up the other line - doesn't introduce herself and starts ranting at me about how the escribe system works. It was beyond annoying. I'm old. And I work in IT. I've had electronic Rx's for decades now. Calm down. And maybe she wouldn't be so stressed and harried if she focused on the tasks she's working on - instead of straining to listen to the conversations of other pharmacy workers. I get it, you're the manager, but there's a difference between being a manager and being a micro-manager. There's also a young Latina woman who is sometimes in the pharmacy. She's always snappy and irritable and frowning - even with the elderly people that come in. I take pleasure in knowing that she's going to have those awful, deep eyebrow wrinkles (they call them 11's) in a few years because she scowls so much. Lol. The young people who work in the store and the photo lab section are lazy and surly. I once approached two staff members who were sitting on the floor stocking shelves, laughing and joking. One staff member had her back to me - the other staff member saw me approach. I stood there and waited for a break in the conversation, so I could say 'Excuse me' and ask my question. The staff member who had her back to me even turned around and looked at me - but both these clowns continued with their conversation. I finally just had to shout, "Excuse me," and ask my question. Icing on the cake - one of these nuts was the store manager. I didn't get names - but both were young, short, Latina females. The photo lab is a joke. I dealt with them for WEEKS trying to get some negatives converted to digital image on a CD. I just wanted the CD, no prints as I already had prints of all these images. You would think I was trying to break into the Pentagon. After nearly four weeks, I finally got my order - all prints - no CD. Each employee I dealt with acted as though I was getting on their nerves - like I enjoy coming up to their store and dealing with their awful attitudes. Listen - I get it - working in retail is hard. I worked at Walmart when I was in college. And I've worked as a housekeeper at some of the snootiest hotels you can imagine. I didn't love those jobs. But I carried myself in a decent manner. I was courteous and respectful and civil. I
November 2021 by Doug G.
This Walgreens location is situated at the corner of Macland and Windy Hill Road, and for the most part is your general Walgreens location. I recently popped in for some OTC cold medication and had no issue locating or picking it up, as the medicine aisles were well stocked and organized. However, I decided to grab a few snacks and some Gatorade while I was at it and you would have thought you just left one store and entered another. The food/drink area was minimally stocked with many empty spots and the items that were in place were haphazardly on the shelves. No one had clearly paid attention to this area of the store for a few shifts. Service was "meh" honestly. Due to the disorganization of the snacks, I asked for a price check on an item and was given attitude along with the price. I continued my check out and she didn't speak anything additional outside of my total. I do not expect above and beyond service, but come on... Overall, my experience at this location is mirror to many other Walgreens around the area, so I take it is more representative of the brand itself than the location. I at least know what to expect, but I do feel that my business is better served at the other pharmacy chain...