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June 2024 by 07MK
I called this Wells Fargo Sandy Plains & Shallowford branch today at 2:45pm. Tomika advised that a banker would return my call as she was unable to pull up my account to answer a very quick yet pressing question. I let her know it was imperative that I speak to someone TODAY as my issue was time sensitive. Thinking the branch closed at 4:30pm today (it actually closed at 5,) I called again at around 4:15pm when I hadn't heard back from the branch. Tomika advised that she had given Wilma my message, and she assured me that Wilma understood the time-sensitive nature of my question. I again reiterated that I needed to speak to her TODAY. It is now 9:04pm, and I have yet to hear from Wilma. I've been a customer of this branch for 33+ years (through all the company changes,) and I've worked with Wilma in the past, so she may even know me by name. This is quite disappointing. (NOTE to the WF Rep who manages these reviews: Please do NOT ask me to email you with a link to this review as I've seen in the WF responses to other negative reviews. The last thing I want to do is take more time out of my day due to y'all's lack of responsiveness and lack of concern about my pressing banking issue.)
UPDATE: Wilma finally called me today (the next day) at 3:50pm, more than 25 hours after my initial call. Her flippant attitude during this call was shocking. I'm stunned at the lack of customer care provided by my long-time branch.
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November 2023 by Gracie Gill
I had met with Robin Harris and she’s literally the sweetest little lady to ever exist anyone who meets with her is lucky! I’m so grateful to have her help explain everything throughly.
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October 2023 by Sandeep Gill
I had the privilege of dealing with Robin Harris and Marcus Brown at the Wells Fargo, Sandy Plains location and I couldn't be more satisfied with the service provided.Both Robin and Marcus are absolutely great and displayed a remarkable level of professionalism and a deep understanding of my financial requirements. Their responsiveness and dedication to ensuring my banking needs were met went above and beyond my expectations. It's evident that both of them genuinely cares about their clients and are committed to delivering top-notch service. I'm truly grateful for their assistance and would recommend Robin Harris and Marcus Brown to anyone seeking outstanding banking support.
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August 2023 by Dat DJ Malik
Terrible location. Basically there’s 6 people in line and ALL 3 tellers are spending their time laughing and joking with this soccer mom. Why are all THREE tellers in one conversation? Talking about pets or something. I guess talking about pets is more important than helping the line that’s been waiting at least 10 mins since I been here. I get it. Customer interactions are important. But for ALL THREE tellers to be laughing and attending to ONE customer when there is a whole line seems to be bad business practices. I even think one of tellers was a manager too, so if I did want to complain, who would I talk to?I just think it’s disheartening that folks care more about small talk than servicing the growing line of customers. I guess her fun conversation takes precedence over whatever the people in line have to do with the rest of their day.
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May 2023 by Shawn Tobin
Called the branch on Shallowford & Sand Plains for 20 minutes. No answer and no option to leave a voice message. It is now past 5:00 and I am sure everyone was out the door at 4:59 with the doors locked. Need to know if this bank location will be closing for good. With this kind of service I would not be surprised.
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May 2023 by Lee Vargas
The teller was amazing and so helpful.
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January 2023 by Sarvia Gaxiola
This is the bank I always go to. They are very kind and have always helped me with what I need,, everyone there.Vilma is on the lookout for me, helping me with everything I need.I like my bank!
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December 2022 by Horsepower House
I tried calling the branch during business hours for almost an hour - no one picked up. I wanted to inform you that your ATM machine in the drive-thru is covered with ants. I'm not kidding. This was on 12/19/2022 late at night. You might want to look into it.
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August 2022 by Cory Wall
I love the new ATM machines. Super fast!
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August 2022 by Cassie B
Worked with Daniel and he was an absolute pleasure start to finish. He was extremely informative and assisted with all questions.
Best banking experiences personally and multi-state = Wells Fargo (4 years total) > Chase (3 years total) >>>>> Truist (16 years total). Wells Fargo always has the best customer service hands down.
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March 2022 by C B
Worked with Daniel and he was an absolute pleasure start to finish. He was extremely informative and assisted with all questions.Best banking experiences personally and multi-state = Wells Fargo (4 years total) > Chase (3 years total) >>>>> Truist (16 years total). Wells Fargo always has the best customer service hands down.
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January 2022 by Dave Pardue
I came to this branch with a complicated transaction I needed help with, and they were terrific. Everyone was super-helpful and patient. Very much appreciated. Thank you.
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May 2021 by Debbie Dolan
Called Friday about getting 2 affidavits notarized concerning car titles. Spoke to someone who suggested we come on over as they had 3 bankers and Saturday would only have 2 bankers and would be busy with appointments. We were at the bank no more than 20 minutes later and were told to go to the UPS store - the bank was too busy to help us. No apology and no offer to let us wait. We have banked at this location for 25 years through all the transitions (South Trust, Wachovia then Wells Fargo). Went to the UPS, spent $12 and was in and out in 5 minutes. Sadly much better service than our bank of 25 years. PITIFUL service.
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August 2020 by Lynda Bulger
Drive-in is always 7 cars long, drive-in tellers wait on people not in order. You decided to close the sprayberry branch the wait here is ridiculous
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June 2020 by Damie Lumsden
Have banked with Wells Fargo for 20+ years. This has been my home branch for the past two years and they are always great to deal with. From helping after hours to financial advice, they’ve been great.
