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August 2024 by elizabeth lawton
Excellent service by both Pete and Anthony!
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July 2024 by Victoria Dodson
WOW!
I was able to experience the Verizon home internet and I was very impressed, so I went online and I was approved.
My correct shipping address wasn't pulling up correctly so I decided to opt in for the in-store pick-up.
I arrived at my designated store where my order was ready and waiting where I met CSR, DEVIN. Devin was prompt and followed all the processes of billing my zero sale. For some reason, online orders do not link up with in-store pick-ups. This option will not allow you to bill out. Devin, attempted several more times and it was a no-go. He called a manager who directed him to call the helpdesk. (This is another review later) The help agent informed me that we were going to have to cancel my order, which will take 4-5 days, then I could re-order with same email. or Cancel my order and order my internet with another Gmail address. (???) There was definitely a language barrier there. I was so frustrated, but NOT Devin. He was like, you and your son, are going home with this internet, today.
Then I saw a lightbulb pop on above his head, literally. He called another manager from another store, who I do believe was at home, that was more than willing to help Devin. WE DID PUT HIM ON SPEAKER, (giggles). (This is for US, not for you google review). I didn't get his name, but he logged on from home handled the business and we were able to get out of there since by now the store is closed and we are were hungry and ready to go. Devin, thank you. You kept it fun and you were empathetic to our needs and concerns. You were very personable and we totally matched energies. I appreciate your efforts and willingness to make sure my little boy was able to have his internet. Thank you and your speaker phone manager for all of your help. You da' best Shuggah!
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April 2024 by Olivia
I had a great experience at this location today! The staff was excellent and very helpful!
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February 2024 by carolyn conley
Great service even for those of us who are technologically challenged.
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February 2024 by Heather and Sam Buehner
Everyone was funny and kind and tried to do everything they could for me. It was a great experience.
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February 2024 by George Showman
Heled me with my problem, and installed screen saver
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December 2023 by Diana Ashurst
Hope installed everything on my new phone that I purchased online
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December 2023 by Bruce M. Boring
Customer care 10 plus out of 10
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November 2023 by A Cook
When I realized this location was an authorized dealer and not an actual Verizon store, I almost walked out before upgrading my phone. In the end, I wish I would have. I received amazing service from V and Michaela! They were helpful and had pleasant, professional demeanors. Their service deserves 5 stars. The problem: I bought over $100 in accessories I didn’t need (now that iPhone uses c-ports), so I attempted to return them. I wasn’t thrilled with the return policy and how the store chose to process the return with a “special” discount I’d received, but whatever. While their return policy didn’t make sense to me, I could get over it because V and Michaela had been sooo nice. Unfortunately, though, there was another person helping V with my return and she was not pleasant or professional at all. She decided to ask questions about my visit as if I wasn’t standing two feet away from her. When I attempted to answer her questions directly, she told me she wasn’t talking to me. She went on to say she “didn’t have any secrets” when I commented that she was talking as if I wasn’t standing there listening. It was such a night and day experience from my prior visits with V and Michaela. I’d previously shared with V my hesitation to conduct business at an authorized dealer and told him this was why. Never would a Verizon employee act this way. The lady then brags about how this location’s reviews were better than the Verizon stores’ reviews. I told her how I’d selected the location based on the reviews (not knowing it was an authorized dealer) but that I’d be sure to write my own. I’ve been with Verizon for many years and my only other bad experience was at a different authorized dealer. Never again! I have to wonder if this location’s Google reviews are padded because there’s no way her service is included in any positive postings. If you absolutely must visit this location, be sure to ask for V or Michaela and avoid the blonde lady if at all possible. We spend too much money on phones, cell service, accessories and everything else to be subjected to such poor customer service.
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November 2023 by Mike Potts
Great staff very knowledgeable
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November 2023 by Beverly Crockett
Friendly and professional employees who went above and beyond.
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September 2023 by Watson
Troy is absolutely amazing. He goes above and beyond to support folks. I'm a return customer because of the dedication of managers like him. Dude deserves a raise and all the public recognition!
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August 2023 by Zhani
Troy is absolutely amazing. He goes above and beyond to support folks. I'm a return customer because of the dedication of managers like him. Dude deserves a raise and all the public recognition!
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August 2023 by Falicia Mclaughlin
I had a grand experience at Verizon on Dallas highway today. I went in for a new screen protector and had a few questions and the nice man was so kind answered my questions and even put on my screen protector for me.
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August 2023 by Shima Karimaghaee
Amazing service, Paul Wilmot was a great help, explained everything with patience.
