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August 2024 by Benjamin Mitchell
Rude employees.
The girl at the counter trying to get me to pay for a box for a return that this ups store was able to print a label for (meaning, they must be participating in the program) that was part of the TikTok shop returns and I was instructed I did not need to bring a box and that would be provided by the ups store.
Just was rude with her tone and a customer ended up giving me an extract package she had with her to use because I was not going to pay for a box.
UPS stores boxes and packing materials are also extremely overpriced. I would not recommended this location. She acted like she didn’t like her job and as if I was inconveniencing her by bringing my packages to this location.
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July 2024 by Tasia Lovebug
Scam for Amazon return make me pay 3.00 for small bag for your own free return!!! If you make a return, please go 2550 Sandy Plains Rd Ste 225, Marietta, GA 30066. Their return bag are completely free
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June 2024 by Halcia Mclary
So very slow service, no easy Amazon drop
Off as most stores have now. Was friendly but took way to long to drop one Amazon package Seemed only 1 person working
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June 2024 by Veira Owens
My family I have enjoyed excellent customer service from Walter, this UPS Store’s owner, and his amazing staff. We have 2 small business owners in our family, my husband and my daughter. Whether business or personal, my family has greatly benefited from this UPS Store’s products and services. Many thanks to Walter and his team for a continued job well-done. You guys Rock!
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June 2024 by The Raina’s Kitchen
I cannot recommend my local UPS store enough! The staff is friendly, helpful, and always willing to go the extra mile to assist with any shipping or packaging needs. I appreciate their efficiency and attention to detail, ensuring that my packages arrive safely and on time. The store is well-organized, clean, and equipped with all the supplies I need for shipping. Overall, a fantastic experience every time I visit, especially when I’m checking my mailbox or dropping off my packages. Thank you to the team at my local UPS store for their exceptional service!
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May 2024 by Kemeisha B
This USPS store is conveniently located and great that they are open 7 days a week. The mailboxes can also be accessed after hours. The store is always clean and employees are personable.
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April 2024 by Kimduyen Dangzmm
My husband founded our family-owned engineering, construction and real estate management business in May 1993. One of his first stops in that phase of business organization was this UPS Store to get a commercial street address to put on his business cards for those all-important first impressions at meetings with prospective clients, etc. He rented the biggest box they had for that purpose and to receive large supplier catalogs needed for engineering plans and specs (hard copies were necessary before it all became available online)..........I joined the business in 2011.......For almost 30 years now, it has been our "full-time shipping and receiving department at a part-time price." Walt has been the owner for more than 10 years and has done a fantastic job of running the operation..............It is a reality in business that "time is money." Yeah, stamps and shipping are cheaper at the post office if you have time to drive miles to the nearest sub-station only to stand in line for an hour. It is also a truism in business you get what you pay for..........As a small business owner, time management is always a HUGE issue. I am thankful for the fast, efficient and cost-effective service I receive from Walt and his team for all our business shipping, receiving and publishing tasks. They are always there for us, 24/7. We have access to our mailbox in the store front at any time of the day or night. We also have a copier account to make high-speed copies anytime we need them. We can email requests while out of town, including print jobs, and they will be complete and waiting on us when we return.........For decades, we have counted on them to receive packages for us while we are away from the office on business, securely holding them for pick-up until we can return to Marietta. This included several years we were overseas on a long-term contract during 2010-13. Not only did they hold mail for pick-up during that time, but at our request, Walt would sort through the mail, then open,
scan and transmit important items to our overseas office for our attention and action from the other side of the world.......I cannot recommend Walt and his team highly enough. I wish there were six or seven stars available to me, but I can only max out this review at 5. You can't beat them for all your small-business office needs, including notary service, color printing of business cards, laminating, personalized luggage tags, fax service, publishing and binding, etc........If you are a small-business start-up, see Walt and his team as one of your first stops on your way to pursuing your dreams.......
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January 2024 by behnam1856
Walter is the owner and he is very friendly, knowledgeable and operates a very clean and organized ups store.
-Ben and cooper
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December 2023 by Savannah Olson
Paul was lovely! He greeted me immediately and showed great hospitality and even humor! My go-to UPS location now!
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December 2023 by Ashley Atkins
Made a notary appointment online. No notary was available because I guess they pick and choose when to show up to work despite having an appointment scheduled
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December 2023 by Neal Smith
My wife or my family do not trust the owner of this particular UPS office his name is Walter, he'll give you the run around he loses packages left and right and he hires people to increase his star rating he should be taking the court and shut down immediately he's very ignorant!!!!!!
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December 2023 by Daniel Jones
Their actual hours are not what's posted online. I drove out of my way to go here because they were supposed to open at 8am. Thank you UPS for wasting my time and money.
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November 2023 by Becky Elliott
Judy has been so helpful with all of my questions and concerns. she really goes above and beyond all of our expectations. Can't say enough about all that she does for small business' like ours.
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November 2023 by EA S
Is Walter the owner? Lacking in good customer service. No doubt, the UPS logo keeps them open. Where else can you go nearby. I won’t go into details because the owner doesn’t apologize for any customer feedback that doesn’t lineup in their favor. Rather than apologize first, he/she makes excuses. Scroll and read the reviews of anyone that doesn’t give 4 to 5 stars. First rule of customer service: the customer is always right. And when the customer is wrong, the customer is always right. Read “Good to Great” and “Excellence Wins” on great organizations. Either provide an apology or thank them for their feedback without an excuse because doing so shows you value people not just the positive review that pumps you up. Lack of acknowledging their feedback in a positive manner says more about the values (or lack thereof) in the organization than their value of people. By the way, Google gives professional advice on how to react to reviews that aren’t favorable. In fact, they have a process to remove bad reviews if they aren’t legitimate.I won’t go into details of my experience because it will only be met with an attack of the customer’s review. (Anyone else reading this, check back to find out. Note to owner: please prove me wrong. Readers check the lengthy reply from the owner slamming customers that leave one star. Somewhat enlightening on the owner.) No humility or openness to critique in order to improve is not very becoming. Wish this place no ill will yet wanted community to know vantage point from this reviewer.
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November 2023 by David
Went to mail a very important package and owner told me they arenow closed early at 5 instead of because he has no employees and has a health condition. I arrived at 5pm not knowing about new time. Need to do better especially since a woman was allowed in after me to check lockbox.
