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February 2024 by Randy Goodman
10 people in line to drop off packages and employee in the back and 1 at the counter.I walked out after 10 minutes.Came back after getting gas and the other person has finally appeared and several of the same people were still in line.Customer 'no-service'.
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January 2024 by Tim Dobbs
Dacie was very nice and helpful with me shipping my package. She does an incredible job. And I also think the manager Alex as well they have a really nice staff and working partnership.
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January 2024 by alap patel
I usually do not post reviews but my experience at this Roswell Road UPS store was bad enough to warrant a review. I went in there to have them click photos for a Canadian visa application, which were taken on a mobile phone in the store. You would expect a more professional service from a reputable chain like UPS but unfortunately not. They clicked the pictures on a mobile phone, which meant that the quality wasn’t as good. Moreover, we had requested them to mail the pictures to us, which they didn’t do until I went back two days later and asked them why I haven’t received the pictures yet. Their response was that they forgot and it was no big deal. It was extremely casual in a way that you wouldn’t expect as someone who paid nearly 70 dollars for below average services. These photos might not get approved by the embassy due to how one of them was uneven from the shoulders. When I tried to talk to the manager about this, his response was that this wasn’t their problem and they do not care about it. All in all, it was a very unpleasant and unprofessional experience, and I expected better from the store. Hopefully this is rectified soon by the management.
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December 2023 by Audrey Rose
I've used this location for several years now for birthday invitation printing. This year I decided to give them a try for our holiday card and they did not disappoint! Alex is always wonderful to work with, he knows his stuff and double checked all of the details to make sure everything printed at the highest quality, keeping my budget in mind too. I love having a store I can go back to for consistent quality work. Highly recommend, the entire team there is very kind and helpful!
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December 2023 by Shara Armstrong
Dealing with legal stuff, I've had to come to this store several times for copying, scanning, getting docs notarized, etc. Today, I probably spent close to 2 hours there getting over 1,000 pages copied (no exaggeration). Olivia is an angel!! She was so patient and helped me organize my mess! I owe her big time! Good customer service is so hard to find these days, but this store's staff is A-1, every time!!
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December 2023 by Danielle Converse
EXCELLENT customer service! They were open on Veterans' Day, provided me with a clear pouch for my preprinted label, helped me seal my package, and reminded me to take a picture of the label since it was being sent via USPS and they wouldn't be able to provide a tracking receipt with it.
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October 2023 by Becky Stevenson
I use this location for high-volume printing. They are quick and communicative, and will make things right. Alex and his team are great!
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October 2023 by Shane McDonald
I’ve shipped several fine art paintings through this store and they always do a fantastic job packing—saving me so much time from having to make my own crates. They know what they are doing and always have friendly and attentive customer service.
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October 2023 by jaazy benzant
I felt the love as soon as I got inside ! Rosy was especially helpful I felt welcomed and she took care of me quickly! Definitely my favorite ups store 10/10 hands down !
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September 2023 by Crystal Duke
I am a new business owner in Marietta, and our office is approximately one mile from the UPS store located on Lower Roswell. For the past eight months, I have made countless stops in the store needing copying, shipping, print design, and fliers. Alex and his staff have anyway been extremely hands-on and helpful. They are great at problem-shooting and always accommodated me with time-sensitive projects.I recently moved to Powder Springs and have access to a UPS store right around the corner. Because of the excellent service and staff, I still opt to drive to this UPS store in Marietta and do business with Alex and his team because of their work quality, fair pricing, and attention to detail.I highly recommend this UPS store to anyone, especially if you run a small business like myself and need that personal support
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July 2023 by Jeff Zhu
People are very nice here! A female staff even opened the door for me when I carried a super heavy box trying to get inside. She also helped put additional tape on the box! Very friendly and helpful! I don’t remember her name, she is white with long hair. Thank you!
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July 2023 by Paula Killam
Kathryn was great. We had a hick up with a document needing notarized and she was so helpful and speedy fast with helping us fix the hick up. Thank you!!
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May 2023 by Lisa R.
This review is for the electronic fingerprinting service offered at this UPS location. I needed prints for work. I made a reservation online and arrived 5 minutes early. I was taken aside right away and finished less than 5 minutes later. The UPS employee, Dacie, was friendly and helpful. The results were transmitted and received within 48 hours. For around $50, I appreciated the convenience and ease of doing business. This location can be found in a small strip mall right in front of the Kroger Shopping Plaza. It's next to a frame store.
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April 2023 by Andres M
My experience here was astonishing, for real. I went to here many times to do different services like print things or send packages or return it. The customer service it's really attend with your likes and it's super faster doing the services that you need here. I recommend full this UPS location ?
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March 2023 by Devin L
I went in today to purchase a box to return an item I bought from a store. The associate rung me up for the box and process the return. The odd thing is that he did not box up the item and put the return label on the box in front of me. He said thanks for the drop off. The store had no other customers. Now I'm concerned if my item will be properly returned. Also I think he just wanted to be nosey and look at the item I was returning per it was in a high end luxury box from a globally known brand.
