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March 2024 by Kristin White
Ubel and Doug are so joyful and kind. They are always in the best mood and happy to help in any way. I love coming to this store!!!
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February 2024 by JOQUIS Justice
Location is Always clean and friendly guys working there
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February 2024 by John Prestigiacomo
There are so many services available there! Customer service is always very good.
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October 2023 by Randy MacNeill
I brought in a pair of sunglasses to return for repairs and had the hard case around them. I needed a box for it and I understand for paying for that and it was $4.50 which is reasonable. I look at my total and the box was $12 b/c they added $3.50 for packing materials which I didn’t need any b.c my glasses were in a small box and had a hard cover and another $3.50 for packing service (he said that was a service charge for putting the glasses in the box and taping. Listen, I don’t care about $7 but it is the principal of it; this is how they get extra money for nothing and I won’t go back (unless I already have a box and taped). It didn’t help that the clerk was rude as anything and confrontational. I asked him to explain these 2 random charge and he was totally defensive and said “so you don’t want the box”. The manager came over and he was very pleasant and explained this is how all the UPS places operate and I said that is the problem; you shouldn’t be charging for things for no reason. I told him at Fed-ex they will tape up and if a package needs package material they let you know and not just add it automatically on the sale. He said, well that is how UPS does it.I won’t go back to this location again and will only go back to one if I have it prepackaged. I went from paying $11 for shipping to a total of $23 just to add a small box.
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June 2023 by Kevina Love
Upon shopping at this location today I must say the store had pretty Much what I needed but . My check out wasn’t so pleasant My cashier was extremely rude . I will not give her name but she was throwing my bags and items at me asa customer that should never be done a customer should have a great experience all the way through
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April 2023 by Angela S.
Nice staff, fast and efficient. My go to UPS store. Near Kroger and a liquor store! What's not to like?
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December 2022 by Jay Harris
Avery was incredibly professional and helpful. Lovely doing business here
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December 2022 by Joy Strong
5 stars for Parkaire UPS store and here’s why: I’m a single mother with an infant so traveling to do errands is hard enough because I have to set up the stroller etc just to drop off an Amazon return let alone risk crying. Parents understand. So when I get around to drop off my return I first went to UPS store closest to me which is the East Cobb one on Johnson Ferry Rd by Chic-fil-A. It was extremely frustrating to be told by the one working employee there that Amazon return systems are down. He tried three separate scanner guns on my return, one from each register, but none would read the Amazon QR code provided and he said it’s been like that all day. So I had to leave, drive around to another ups store or contact Amazon to change my QR code to another return liaison. Hassle. Like I don’t have other things I need to do.So... I packed up the stroller, put baby backI’m his car seat carefully so not to wake him from his nap, and put the package back in the car then went to this UPS store on Lower Roswell by Kroger. When I told the UPS employee how Johnson Ferry/East Cobb store scanners apparently aren’t picking up Amazon barcodes for a return he literally laughed out loud and then said to me “that’s impossible. Somebody is lying to you.” He successfully scanned my Amazon return the first try and took the package. I think I’ll be using this UPS store from now on even though it’s a bit further, I can trust that this store has competent nonjudgmental employees who won’t make simple business dealing awkward. I’m still not sure what that other places employees problem was. It was just a simple Amazon return neatly packed in it’s original packaging the size of a shoe box being dropped off by a mom with a sleeping baby in a stroller.
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November 2022 by Emma Brantley
Very helpful staff. I had a complicated return and they walked me thru it.
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September 2022 by Rohan Bedarkar
I had an extremely good experience with Doug, the manager at the store. I needed to shred some documents and he went above and beyond to help me feel at ease that my documents were safe and protected. The professionalism and care that he has shown in alleviating my concerns is something I have yet to see even in the highest levels of corporate world. Thanks Doug! We are glad your store is is in the neighborhood.
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September 2022 by H. Blatt
Very helpful, accommodating & pleasant. They show that they care about getting a good result
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July 2022 by Echospawn
They screwed up return and charged me for label which I've never had to pay for when using Prime drop off. Dropped off 3 items for return via Amazon Prime and all 3 items were screwed up and had to be resolved via customer support at Amazon. Pretty sure the packages never arrived and Amazon ate the cost. Lucky it was a return and not a package that I was sending to someone. Would never trust a package here. Also the place had their doors wide open so it was hot af inside. Will avoid this location from here on out.
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June 2022 by David Robinson
The store manager was so helpful with delivering my package that he got on a cruise boat just to deliver it!
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January 2022 by David
The guys that work here are always so happy and personable, it’s actually a pleasure going to the shipping store.I will probably be bringing my Amazon returns here instead of Kohl’s now just because they are so nice and fun to chat with. I’ll update this later with their names if that’s allowed. They definitely deserve some recognition.
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December 2021 by Jamie D.
UPS said they tried to deliver a package twice that we have been waiting for...they also said we weren't home. We didn't ask for a signed delivery...they sent the package back to the shipper...we have never had a problem before. UPS has always just dropped off the package. Why this time? Now a gift for my daughter might not make it because one person??? I called them TWICE today and NO return call. Very upset.
