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November 2023 by PreFranz Hall
My experience at this complex has been mixed. Initially I was welcomed warmly and graciously assisted by a former employee Zalema. After she left, as time passed, I encountered several issues. These included inadequate communication from the front office, amenity issues, and disrespectful remarks. Furthermore the office experienced many turnovers, and generally there was no timely assistance. I initially had a positive impression of the manager, however, when my family experienced financial issues due to the COVID-19 pandemic, her attitude towards us changed drastically. She did not treat us as a priority and made formal demeaning comments. With the increasing rent of each year, we began to fall behind and even after receiving rental assistance. Her behavior conveyed a sense of superiority, which was highly inappropriate, and dismissive.Residents of this complex have experienced a multitude of issues, ranging from leaky pipes to the presence of pests such as roaches and house centipedes. Furthermore, police presence at the complex has been frequent and unwelcome. These issues have caused many tenants to move. Due to rent increasing many tenants were involuntarily evicted.Maintenance was consistently inefficient in addressing broken items. Our air conditioner was outdated and needed replacement, yet it took a YEAR to do so, leaving my family to endure the heat. The best maintenance guy they had, left within a couple of months due to the back orders they had with other occupants.Furthermore, Magnolia fell complete behind on eviction notices. We were given an eviction notice with only a couple of days to respond. When we appeared in court, the lawyer informed us that we had just 15 days to move out, owing only $3,900 at the time. Yet, the complex still charged us an additional $6,000 for the months of October and November, even though we had already vacated the property in September due to our lease being up! Therefore, we tried to address the issue and the manager refused to speak with us.We lived here from 2020-2023 this was a 3 year nightmare.
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November 2023 by Kyle C
The buildings are old and have their issues but for the size and the location I can't complain. The staff actually cares and works with you. Since Mikki took over a bunch of the issues have been cleared up and fixed and overall its a quiet place to live.
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September 2023 by Shawntavia Webb
I thought moving here would be great . At the time it had a great price. I loved the school district and that it across the street from a grocery store however their staff sucked. There was a water leak from the upstairs unit. I let the staff know and they repaired it. Soon after mold started growing on all of my shoes and clothes and they had the nerve to tell me it was not mold. I had to throw away several of my items. I knew I had to move after this next incident. My refrigerator went out. The office staff said they would have maintenance bring a replacement. They brought a roach infested refrigerator into my apartment. My husband was not having it and sat it outside our apartment. There water was included in the rent and it fluctuates. I couldn’t understand why the bill was always high. It was just 3 of us. We did laundry once a week and we were hardly ever home. Staff let me know that the water was based on all of the apartments in your building and not just yours. I would not move back here
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September 2023 by Jen
I don’t know where to begin. This place seemed to be a great place to live, the reviews had some brighter takes on the place but I should have listened to the many many reviews that were saying “stay away”These apartments have a bug infestation, there are multiple break ins every month, when you have a small repair they take a long time to responded and actually fix the issue. Communication is poor and they also have a water leak problem that causes mold. I say this to say, please avoid this place if you can, it’s not worth it, everyday is something new.
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September 2023 by Phil Stone
I heard the area had a history of break ins and heavy crime but I still wanted to take a chance so I took a tour of one of the units and while it's a beautiful location, there's signs of flooding not to mention roaches, and a lot of dead centipedes.Great location but it's not worth the risk.
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September 2023 by Kynecia Robbins
I found this apartments because I wanted to keep my kids in there schools it is close to everything and rent is reasonable and the staff is great aways able to help and answer any of my questions.
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March 2023 by Peter Saunders
It's a good place to live at reasonable rental rates. The property team needs to change its garbage pickup policy. Currently, garbage sits at the front door awaiting pickup. Their internet was good but the result is not. General maintenance needs to improve.
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March 2023 by Sicelia Arvin
Above and beyond. Exceptional professionalism. Miki, Bianca, Rudy and Dre are all extremely knowledgeable and polite. They keep the premises looking aesthetically astounding. A beautiful place to call home.
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February 2023 by Rebecca Stallfus
Even if you pass the pre approval on there website you still may get tuned down. We lost $220 because of them.
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August 2022 by Javonté
I currently live at magnolia and if you want to wake up throughout the night to raccoons in your ceiling by all means move in. Day by day the sound will get louder and ur bedroom will start to smell like a raccoon and management does not care. They claim week after week that someone is coming and now after over a month and pee coming in through my light an exterminator shows up and does absolutely nothing but sit in the van. Don’t even think about calling the office because they almost never answer the phone. It is now Friday I still have animals scratching and running around in my ceiling and management isn’t even in the office. Do not move here
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June 2022 by Yontë
I currently live at magnolia and if you want to wake up throughout the night to raccoons in your ceiling by all means move in. Day by day the sound will get louder and ur bedroom will start to smell like a raccoon and management does not care. They claim week after week that someone is coming and now after over a month and pee coming in through my light an exterminator shows up and does absolutely nothing but sit in the van. Don’t even think about calling the office because they almost never answer the phone. It is now Friday I still have animals scratching and running around in my ceiling and management isn’t even in the office. Do not move here
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February 2022 by Elay Kelly
? ?? I love it here ❗ It's very warm, welcoming and inviting. The staff is excellent ❗?? My husband and I worked and still work with Zelima Alexander ? She is GREAT‼️ ?? She's always dressed up, pretty and professional Everytime I see her in the office.There is another secretary there too. She's new....but I like her too. Her name is Michelle Ingram. - Very pleasant and professional as well‼️ ?? I want to thank the two of you for giving it your all. We know just How busy your workload is and your hearts are in the Right place. Thank you SO MUCH‼️ ?The maintenance crew works great❗?? Even though the maintenance department is severely understaffed and needs more help/manpower.However, despite it all, the crew gets the work done as thoroughly, quickly and effectively as possible. It is obvious that the daily repair list for the department is neverending. Despite the understaffed situation, the maintenance team never has a poor attitude, listens to the tenants needs and tries to do their best‼️???
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February 2022 by Mary Laltrello
Zamila is the GREATEST! I love being here and she makes the experience just so much better!!
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December 2021 by Marylin Soler Roman
Do NOT move here unless you want to give your money away and wait weeks for things to be fixed and live with messed up things. Maintenance is awful they do horrible jobs. Leaking everywhere i have waited months to get things fixed but they just look around and say everything is ok. The tubs they just paint over old layers and are awful. Trash everywhere employees come to paint or do jobs in other apartments and leave garbage. And ROACHES everywhere. And not to mention my unit ac is also been leaking and they never fixed due to the climate. Again save your money and go elsewhere specially now that prices are going up.
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October 2021 by Taylor Wood
I have lived here on 2 separate occasions in the last year+ and Zalima Has been stellar both times. She has taken the time to get to know my family and clearly cares about the residents! Any issues we’ve ever had in our two units we’ve had, maintenance has been quick to help out and get the issues fixed. We live in a classic unit and it is a great value for the cost. We love the location of this complex and our proximity to everything around us.
