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November 2023 by Dale G.
I wanted a normal firm mattress. No pillow top stuff or foam. I need this for my back. Salesman was very attentive. Showed me the options for what I wanted and in the price range I wanted. Mattress, box spring with shipping less than $900 and I was in and out in 20 minutes. He did try to up sell but hey that's part of the game. I said no and pointed to what I wanted. He didn't argue. I was so happy I went there. If you want the old reliable type mattress with springs you can flip and turn for years, this is your place. And reasonable priced for the amount of years you'll have it. PS - You actually can watch the guys making them, it truly is a factory.
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April 2023 by Laura N
John was knowledgeable, patient, and kind. His service made our experience such a positive one. Spending so much money is never fun, but we are confident in our purchase based on his helpful attitude and fantastic customer service. Would highly recommend.*Update. People were nice, product is bad. We tested many mattresses in the store before purchasing the correct support for our needs. The item delivered says it is the same product that we selected in the store but there is no possible way it is the same product. It was delivered yesterday and last night's sleep, or lack thereof was horrible! The product delivered was SIGNIFICANTLY more firm/hard than the item we tested in the store. Now we are stuck with this product and very displeased.
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March 2023 by Kentaro Allen
Knowledgeable staff and very helpful. We tried a ton of good mattresses as well. It was all very clean. They give you a personal sham to throw over the bed before trying it.
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March 2023 by Bill S.
Updating my previous review because 3 1/2 years have gone by and the two beds we bought are worn out. OMF sent a rep who arranged to pick up our king mattress and "inspect and fix it." Friendly service was great and he put in new padding. It helped a little but the bed was still lumpy with wires or springs poking that were very painful.
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December 2022 by Randy Martin
I bought the split king adjustable bed with the latex last November. Tucker made his presentation, showed us various types of beds, and we never felt pressured at all. This is, by far, the best bed we have ever had. Our bed has remote night lights on the bottom of each side and each remote works flawlessly. I wanted to wait a year before posting. This is a true test of the bed and I hope my positive experience helps you with making your decision. Thanks
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November 2022 by levi holcomb
Best bed I've had hardly moves so the head board first constantly hit to wall.
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September 2022 by Justin Slaughter
Have bought two mattresses here. Easy sales, straightforward selections, good price and quality product.
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September 2022 by Ruth H.
This is the third mattress we've purchased from OMF. Every purchase and every bed has been quality and comfortable. This particular mattress and adjustable frame is outstanding. It's called the Style Plus Serenity Latex model. The adjustable head and feet functions are so flexible and the massage can work in multiple ways. All managed with the remote or with the Bluetooth app. Mattress is soft and forms to my body's spine and back where I have arthritis issues. Tucker was my salesperson. He was knowledgeable and low key. He explained every aspect of different adjustable mattress models to me and I tried each version, comparing them to the one I currently owned from them. So I'd first like to recommend him! The mattress was made and delivery was scheduled for just three days later. I received a call and voicemail the night before, then a call in the morning with a 30-minute lead time. Carlos and Chris were fantastic in everything they did. Took old mattress, installed new set and got remote working. They were pleasant and respectful, clean and organized. My bed was up and running in 30 minutes. The next day I had a small problem setting up the Bluetooth app to act as a control. One hour after we called the store (on a Saturday!), Danny Garcia, the sales manager came to my house and pushed the correct control buttons and it's been perfect since. So the product is fantastic, the price is more than fair, Tucker, Carlos, Chris and Danny provided outstanding customer service. Why would I shop anywhere else?
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July 2022 by Kelly Roley
Great customer service! Which is basically gone in the world we live in today! Great products made in the same facility! Walked me through the whole process. Tried out the different firmness of mattresses! No sales pressure! The price is right with great warranty and exchange options!Yes I purchased a bed from them! Time will tell on the bed, but the way they stand behind their product I am not worried! I would highly recommend this place if you are in the market for a new bed or anything related to beds!
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July 2022 by Steve Elliott
I have owned no fewer than five OMF mattresses. The most recent being the one pictured in this review which replaced a 12 year old one of the same specs . This version of the Orthopedic ultra plush has been the most uncomfortable BRICK of a mattress we have ever owned . We have had it about 8 weeks and have both woken up to aches and pains daily . The left side of the mattress is folding at the top ( I am 180# ) and the right side is slightly folding . The mattress is also sloping to the left ……………… we are receiving a comfort replacement today which after tax and delivery is costing about 550.00 in addition to the original purchase . The initial purchase of the mattress was great as usual and the assistance with the replacement was fine although OMF showed little interest in why one is replacing a very expensive investment after only 8 weeks . I have chosen the pillow top version of this bed as a replacement and will see if it meets the quality of past purchases and will follow up with this review in a few weeks ……………… follow up : received the replacement mattress( I paid the comfort fee) and the delivery team was timely and courteous . OMF reached out to me to see why I gave a two star review and assured me that they would follow up once they received the first mattress back to the warehouse and took a look at it . “Crickets”. Never heard a word so can only assume that nothing in my original purchase was defective in their view and it was simply my issue with the comfort of the first one . I personally just feel the quality has changed from my other purchases as I still sleep on a identical older OMF bed at a second home and it is still wonderful : as far as the replacement goes it’s fine but nothing great and will get replaced sometime in the next few weeks when I have time to do this all over again . I adjusted my rating to one star for the simple reason I never heard back from anyone at OMF even though they claimed otherwise . It’s funny when people “leave a voicemail” yet it’s so easy to track that on a smart phone and yes the point is taken to definitely move to another brand of mattress as you age because nothing stays the same .
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July 2022 by TruckerJon* ?
For truckers GPS 33.921783-84.487686 building say original mattress Factory quick loading in out does have over night parking.
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July 2022 by Trae Johnson
The mattress I purchased was so bad, I want to give them a 0.... but that's not possible. So I give them a 1.
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June 2022 by Alex Hausman
Great place, I was able to purchase a mattress really quickly with Hailey and the loading people were amazing. They helped strap the mattress to my roof and they actually showed me the knots they were using so that if i move again i know what to do. Absolutely recommending this place to my friends.
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January 2022 by Paul Miceli
The Original Mattress is the Best Mattresses ever made/ don't make a mistake and buy a Mattress from Mattress Firm....
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January 2022 by Roger Carey
Went in with no intention of buying and walked out with a mattress order..
