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January 2024 by Eddie Kelley
The first lady here was EXTREMELY RUDE. The guy that helped me after was Awesome. His name escapes me but his efforts and professionalism made the 5 star grade.
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January 2024 by Alireza P
Walked-in to see what plan works for me best and Eleni helped me to get the new Iphone. She was knowledgeable and very responsive. Transparent about the prices and fees and she made the whole process very simple and easy. Definitely recommend asking for her
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January 2024 by Patricia Irons
People always helpful.
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December 2023 by D A
An employee who goes by the name of Alex who works at this store lied & cheated me out of a grandfather plan that I’d been on for years with my family in order to up sell me on a bogus “newer” plan she called it that was not supposed to be at any additional cost to my existing plan. Turns out it was an extra $100/month on top of what I was already paying each month.Now I am having to spend hours on the phone with T-Mobile in order to reverse what this employee did to me in store.Given the rating/review history of this store I’m not sure how corporate allows them to remain operational & open to serve the public.
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October 2023 by Ronald Marshel
Me and my wife had a good experience with the sale manager Carlos on cobb parkway t mobile, bought 2 phones.
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September 2023 by philip wertheimer
I'm not a difficult customer but I came with difficulties, the sales associate; Maria; assisted me in what spiraled into 5 days of work due to a system hiccup on the first day.Maria was patient and diligent, she spent several hours on the phone with their technical team over that time and we finally got the issues resolved. Today I learned all the staff had learned of our plight and assisted where they could and congratulated me on finally getting the 4 new phones and service.I cannot praise the staff at this location enough, they never gave up and refused to let me. Maria went well beyond what could be expected and that gives me a great deal more confidence in T-Moble over the last couple of providers I've been with
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September 2023 by Dominique Hilbert
As tourists from Belgium stranded with a poor data connection, we were being helped here very fast and professionally and given a good solution by a friendly staff member. The T-Mobile service works excellent. Thank you very much.
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June 2023 by Jon Caspian
JZ was AMAZING! Great personality and extremely helpful. See her when you're getting your new phone.
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May 2023 by Shundarian J Catron
As soon as I came in. I was helped by a gentleman named Daijhon. He asked what I was in for and I told him to see what my options were to upgrade my old iPhone. He immediately got to work and helped me walk away with an iPhone 14 pro with a trade in which made the switch way more acceptable cause I don’t like spending a lot of money for these new phones. The entire crew was smiling as kind and nobody ignored my while I was here. This is on top of helping other customers within the store. I definitely thoroughly enjoyed my visit.
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May 2023 by Tatanesha Pickens
Finnnnaaallllyyyy!!!? Updating my review. I resolved all issues fully and am happy to say I am using my new device. A lot of hoops and hurdles but yeahhhh I'm done. JZ at the store was phenomenal. She was warm and engaging even though she didn't have to be she was. Helping me, greeting customer's, signing them in, accepting payments, and still took time to make me feel valued as a customer. Mind you she was doing all of this while making sure my device was fully updated and everything was was in full working order on my new device! If y'all do training she should be promoted to a training supervisor or better. She can help TMobile go a long way in the line of CUSTOMER SERVICE!!!!!
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May 2023 by JuJu Townsend
This store is extremely busy which is understandable since it’s their HUB store. Avi was our sales associate and she was very patient with all of our questions and indecisiveness. She was extremely nice and we would def work with her in the future. While at the store, a customer came in and JZ spoke to her “welcome in” and stated someone would be right with her. Meanwhile, Daijon (tall fellow with glasses) was sitting in the showroom at a table on his phone with NO customers. JZ noticed and asked him to help the customer. He gave her this look like he didn’t want to be bothered and walked to the customer and said “how can I help you” his approach and demeanor wasn’t friendly. That’s the second time I’ve seen and heard him with such dryness. I’m HUGE on customer service. So much that I’m a customer care manager at a car dealership down the road and I would never treat my customers that way. We have been loyal customers for over 13 years and even bought a phone and charger base while in the store today. If it had not been for Avi, we would have canceled our service and gave our business to another cell phone company. Thank you, Avi!
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May 2023 by kayla langford
It was great! JZ and Carlos were great.I was very entertained and they introduced me to awesome deals.
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April 2023 by Michael S (ManicMike)
My tablet is roaming even though I'm home. Watch what some techs do to your device, was not doing it before I went to the Douglasville store...☹?
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March 2023 by John Michael Healy
The staff here is always helpful. I think their hands are tied when it comes to T-mobile corporate policies and discounts. Never willing to work with you on prices, but always helpful with phone or service issues.
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February 2023 by Audrey Allen
Came in yesterday to upgrade my phone , and the team here was awesome ! Everyone was was so helpful , and even went the extra mile to make sure I was taken care of ! I would definitely come back to the see the team .
