Truist offers banking services with a focus on safety, providing teller services through drive-thru lanes and by appointment, with some branches temporarily closing or remaining open with enhanced sanitization. Customers have generally experienced pleasant, professional, and efficient service, especially when handling transactions like cash exchanges. Although some customers miss the previous SunTrust branding, they appreciate the friendly staff and smooth experiences. Overall, Truist maintains a commitment to safety while delivering reliable banking services.
HORRIBLE BETTER OFF NOT USING THEM!!!!!!!!!!!!! Extremely complicated, horrible customer service.
December 2023
The drive service is ridiculously slow! Walking in is not much better. If my company did not bank here and I have to make the daily deposits I would never bank here.
July 2023
Went in yesterday and Maria was wonderful. We were in and out in just a few minutes.
