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September 2023 by Paula S.
Used to going into this Sam's at least two times a week. Sometimes I have been there more often because I done a lot of shopping for work. They have a good selection of food items, paper goods, cat and dog food, nuts, frozen foods etcetera. Location is great for me and usually the staff is friendly. I have only once gotten not so good customer service.The Pharmacy is a nice addition even I use Kroger Pharmacy closer to home for my prescription medicines. Basically, they have everything one needs. Also they carry, hearing aides, optical items and electronics. When I want to purchase smaller amounts of food Wal-Mart is another option.Best thing is not to go on a Sunday afternoon. It's a madhouse.
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January 2023 by Russell G.
This is the ultimate big box store. Good gas prices. Reasonable annual membership prices. Prices that are beneficial over smaller packages. Good place to stock up so you don't have to go to the store over and over for some items
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October 2022 by William P.
DO NOT BUY A BATTERY FROM SAM'S CLUB. I purchased a battery from Sam's yesterday but the tire and battery shop was about to close and they told me they didn't have time to install the battery. So I decided to take the battery with me. BAD MISTAKE! I HAVE NEVER BOUGHT THE LETTERING THAT WAS NOT CHARGED. BUT THIS ONE WAS APPARENTLY. I TRIED TO JUMP MY CAR OFF WITH A NEW BATTERY AND IT WOULD NOT WORK. I tried to charge the battery with a little electronic charger and the battery would not take a charge. I have been on the phone for 2 hours trying to get Sam's club to either come jump me off or to tell me back to the Sam's club in Marietta. I was passed from customer service representative to customer service representative to Marietta wrecker Service to know avail. They told me if I had bought tires they would send a wrecker to tow my car back to the Sam's club and I said it wasf I had bought a defective tire. I finally got through to the store manager about 2 hours after my initial call. He was rude, talked over me, interrupting everything I said and hung up on me
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June 2022 by Jeff L.
I have shopped here 5 years because it's 1 mile from my house.. every time I go in I regret it. Greeter greets you with attitude. Store opens at 10am, I was told with a stank attitude I had to wait 2 mins before I could enter. Every time I'm at the self checkout, I'm being eye balled by someone and they always have something to say with attitude. The lady at the door checking the receipts? Rifles through my cart every time. I'm an easy going guy that has never stolen, nor do I look shady.. I'm happy to announce I am moving and dropping my membership :)
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May 2022 by One V.
Love this store I can get items needed in bulk and shop less Store is always fully stocked
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January 2022 by James Ponder Jr.
Received my booster shot there. Was rude and unprofessional. Stab my arm like it was a piece of meat because he couldn't find my appointment that was made through another store.
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December 2021 by Kam K.
I got an offer from Groupon to join Sam's Club for $20 and I thought why not. I will try it for $20. I went there with my wife today for the first and last time. We have been Costco members for over 20 years and are used to a certain level of all around quality and service. Well this place is by far one of the worst organized stores I have been to and the rudest employees. It took us longer to check out and go through security check than it took us to get there and shop. I always loved shopping at Costco and now I really appreciate Costco for its quality goods and great service. I am just happy it only cost me $20 to learn this. I gladly pay the $120 annual fee for Costco. Worth every penny.
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September 2021 by Andrea S.
I am so disappointed with Sam's Club after being s member for over 20 years!! Since they have added their Plus membership they have placed all the products we regularly buy on their shipping only service to push you into paying that extra $100 for that service. I understand wanting to offer an alternative option for those who want delivery but don't deny your regular consumers that still walk into your local locations the option to get the same products too! It is insane to remove availability of certain brands of bottled water like Essentia, the original Ricolas, Listerine Total Care 6in1 Fresh mint to name a few. If enrolled in the Plus service you charge shipping for the water! All of a sudden you have your company brand available of the Essentia water. That is like forcing me to buy your brand instead of effectively competing on your own merits. I guess its tine to give my business to CoSTCO's. I don't like how you have changed your business from customer focused to ONlY profit focused. Very disappointed,
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June 2021 by Jim W.
This Sams Club always seem to have problems. Today (like many other days) items scan for considerably MORE than the sign suggests. They need to get their act together, as no one likes to wait in line for "customer no-service" to get a refund on wrongly priced items. It wouldn't be so bad, as I tried to be patient and friendly to the returns person. Not even a smile or apology from the cashier just a grumpy look.
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April 2021 by Kevin C.
Came here after a Braves day game this past Sunday to do some quick shopping before heading home. This was probably not the best decision I made because there were a lot of shoppers here at that time. I don't live anywhere near here, but I didn't think I'd make it to my "home" Sam's Club before it closed for the day. This is one of the least maintained Sam's Club I have ever visited. Even the parking lot, which is large and free, and in which you'll probably never have an issue finding an open parking space, was not clean. I found a parking space that was close to the entrance, but I had to get out of my car to kick the half flattened cardboard box out of the car's way so I could complete my parking job. A face masked employee at the entrance checked everyone's membership cards presented to her, and she also took the time to clean/disinfect shopping carts for any shoppers who stopped long enough for her to do so. Two employees were very busy at the exit, checking receipts and performing some random scans to ensure people paid for their items. However, between the entrance and the exit, it didn't seem that most of the employees cared about doing their jobs. This is a big Sam's Club store, and there were lots of employees roaming the store. I didn't see anyone cleaning up after messy shoppers, and the store itself was messy. While I was there, I saw a mother playing foot golf with a whole lot of blueberries that had been spilled on the floor, trying to scoot all of the dropped fruit to the sides so that oblivious shoppers wouldn't mash them - and there was an employee not more than four feet away from her who was talking to another customer, looking the other way and trying to ignore the loose blueberries. I expected the employee to radio for help and take on the job of marshaling customers away from that area, but THAT didn't happen. Other employees were at the back of the store, in plain sight of customers, looking like they were having fun, talking loud and laughing in a very messy area. Overall, the store needed to be cleaned and needed to be stocked much better. Appearance was just awful. I found everything I needed, which, really, wasn't that much, thankfully. Cereal, milk, eggs ... that's all, and all of these items looked good. I was going to buy some apples, but all of the different types (think there were at least four different types of apples) looked old, like, brownish. Everyone, if you haven't done so already, I suggest downloading the Sam's Club mobile app to your phone. This way you can scan your purchases as you put them into your shopping cart, ensure each items' price as you scan them, perform the checkout before you get to the exit, and walk right by all the other shoppers physically waiting in long Iines. You'll still have to stop at the exit so that employees can scan your receipt and do their random scans, but you'll save a lot of time by not having to queue up. No pics with this review. There were just too many shoppers.
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February 2021 by Eric R.
Can't beat the price on those dogs and pizza!! Great for a quick and very reasonably priced meal.
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January 2021 by Samantha L.
Sam's Club is not in the same category as Costco, however I do like that they carry different things that Costco does not carry. Hence why, we have both memberships. I also like that I can check out with my phone instead of using a teller or the kiosk machines. My hands stay cleaner and I don't have to touch machines that other people have touched before me. Sam's also carry Keurig Decaf coffee, Costco does not carry Keurig Decaf coffee so another reason why we go there sometimes. Overall, Sam's is okay. I prefer the one in Hiram, but when I don't want to drive so far, I come to this Sam's.
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October 2020 by Euglenia D.
Do not join or shop at Sams Club on Marietta Parkway! Terrible service and rude employees. I stopped by today to buy paper towels and toilet paper- big packaged items that you would need a shopping cart to carry. It's raining today and there's no shopping carts. When I asked an employee standing close to the front door , she very rudely told me that someone was working on the problem but that I could certainly go into the parking lot and get a shopping cart. By the way there was no one in the parking lot gathering carts! I decided that I wouldn't spend my money at Sam's Club and drove to Costco on Barrett Parkway and spent 60 dollars to join and buy my paper towels and toilet paper. Best 147.00 spent at a company that appreciates their customers!
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September 2020 by Marco Luciana K.
My family and I were very well attended by employee Karina, an extremely competent, professional, and attentive. We switch to ATT services.Marco Krebs
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August 2020 by Lily R.
The manager here is definitely the worst. I tried to exchange some pants for another color and they were literally making a big deal and make me going in circles everywhere and then some other lady told me I could of go send me to member services and send me back to the door. Till some other really nice lady's help me out as well. Never coming back there they literally make me felt like a delinquent even though I paid for my stuff. Literally I work with clients and I would of never treated them like they treat me in this store.
