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May 2024 by June Jefferson
This PNC bank on Shallowford Rd in Marietta GA has TERRIBLE Customer Service. On April 4th, 2024, We drove from Lexington KY to Marietta GA to get to this PNC bank because it was imperative for us to get two certified checks for that weekend. We had everything we needed to accomplish this goal such as an account numbers, ID and major credit card. My husband entered this bank and was immediately rejected by the greeter saying he needed to have a PNC credit card in order to withdraw from our acct. Unsettled by this statement, the next day we went to a PNC bank in Atlanta on Peachtree Street and received the two certified check with NO issues. I didn’t understand why this bank in Marietta didn’t find the time to even look into their computers to find the acct. I assume it was the end of the day and it would take time to issue these checks so we received the ultimate excuse. Lazy Customer Service! Do Not recommend going to this Bank especially on Friday late afternoon!
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September 2023 by Kim Creamer
This is a customer-friendly and customer driven location…from the moment I walked through the door, it was clear this PNC solution center understood relationship banking…a well managed branch with excellent staff and service!
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August 2023 by Bridget Hamilton
Not a bank. PNC is apparently getting rid of drive thrus which is kind of ableist if you ask me. This location doesn't have a drive thru with real people. Only ATM
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July 2023 by Todd Barney
Trying to deposit perfectly legal but somewhat faded bills. Can't do it if the ATM won't accept them. None of the "bankers" at the location can actually handle cash. Totally unacceptable. Will be switching banks.
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July 2023 by J Mil
PNC has the worst customer service from the large financial institutions. From overcharges to long wait times. Avoid doing business with them at all costs.
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July 2023 by Bridget Seelinger
Not a bank. PNC is apparently getting rid of drive thrus which is kind of ableist if you ask me. This location doesn't have a drive thru with real people. Only ATM
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December 2022 by Jeffrey Head
This is a "financial center", not a bank. If you don't know what a financial center is, think about a bank, and take away every single service that the bank offers like helping resolve account issues or writing cashiers checks, and you're left with a financial center. 2 stars because although the people working there can't help you, the lady I interacted with through the atm webcam was helpful and eventually resolved the issue (after the first atm webcam guy lied to me the previous day.)
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December 2022 by F K
Horrible, no service branch. Plasticky branch manager. Siri and Alexa could probably learn a lot from her. Just plain unfriendly.
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May 2022 by Kimberly B.
PNC bank will destroy you and not think twice about it. 1. I've been a loyal customer for over TWENTY years. 2. PNC closed my account with NO explanation & NO notice. 3. I woke up one morning with a zero balance in my account. I called & was told that my accounts have been closed because PNC can choose not to do business with me and they do not have to tell me why. 4. I went to the branch and was unable to get any answers- only that a cashiers check of my money was sent to me & was already in the mail. Meanwhile, I didn't get the checks for eight days. That's a lifetime when you're cut off with no warning!! 5. I called corporate and the president and an executive member and literally, they could care less. No explanation given by anyone. My husband and I were floored. 6. I've got two homes and PNC bank left me in a true nightmare! I've never bounced a check in my life and all my checks bounced all over the place, I had no access to any of my on- line bill pay with my account numbers and phone numbers, direct deposit had to be stopped.... It's endless. Final thoughts- if they can do this to me after being with them for 20 years and I have fantastic credit with a score in the 800's.... Imagine what this bank would do to someone else. My advice? There's far too many choices to take a chance like this. STAY FAR away from PNC bank!!!!
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August 2021 by Josh Waldrop
This location used to have really good customer service. And I don't know if it's changing management or company policy but this branch customer service is no longer good. And I understand they've had the bank a lot of changes and do things differently because of covid like all of us have but last week I went through to try to get a new debit card and I followed the directions on the sign to get my place in line but after waiting 15 minutes in my car I still haven't notified me so I canceled my place in line and just left and I considered leaving PNC and I may do it sometime in the future but until that happens I will be doing all my banking online and just going through the drive-thru to the ATM now I will no longer be going in to this Branch or any other French location.
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June 2021 by Alex
Horrible branch location. People are very rude here. Can't answer simple questions. the people working today May 27 2021 should take another customer service course or rethink their career choice. Get it together. You guys are slacking badly. I hate pnc. Doesn't matter how long you've been banking with them. They will always let you down.
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May 2021 by Alex Mele
Horrible branch location. People are very rude here. Can't answer simple questions. the people working today May 27 2021 should take another customer service course or rethink their career choice. Get it together. You guys are slacking badly. I hate pnc. Doesn't matter how long you've been banking with them. They will always let you down.
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March 2021 by C B
Banking with PNC has cost me time and money. I hate this bank.
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April 2020 by Elizabeth B.
I just bought a home locally and this PNC Bank was so helpful. We ended up having only 17 days from offer to closing, and they were very accommodating when we needed to complete both of our wire transfers. Due to COVID-19, the bank only has appointments on Tuesdays/Thursdays, but since that didn't work with the timing of our short close, they were flexible enough to allow the wire transfers via the drive-through.
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January 2020 by Courtney Baker
Bank with PNC has cost me time and money. I hate this bank.
