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June 2024 by Fancy Monkey
Once they finally had time to help me, they did fine. I was in a hurry. Not their fault, but if you do neèd something in a hurry and expect that they might notice your urgency, not these guys.
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April 2024 by Moral Platitudes
They have better than normal parts on average. It is more designed for mechanics and shops. Have dealt with this company for over 36 years.
Update. They were very happy about swapping the alternator I bought from them about three years ago when the diode died. I never had any other issues with NAPA parts in the 40 years I've been fixing cars.
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February 2024 by A17 Ga
Man tell you NAPA as whole has fall from it hayday. I came in to the location and found that some of the long term teammate no longer at this location which is understandable but seriously the replacement need to be of equal or better caliber. I walk around the location and found many empty spot of the displays. Then when I went to the counter I was acknowledge. The teammate was under some serious distress as it look like he was the only one there that morning. I lucky they were the lowest price that I could find but ultimately decide to take my quote O'reilly down the street for the sell as at that location the teammate left impress with the level of customer service. NAPA need to focus on get the people trained and develop for customer like myself that value the experience along with the purchase we are four year remove from the pandemic and right now it make it or break decision while everyone is getting tired of order online and dealing with the hassle of returns and exchange are looking to come in to stores for their items it would be in the interest of the company to focus on get staff up to deliver great service in addition to the product.
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January 2024 by Thomas Flynn
big run around from 3 Napa sources for this disabled reviewer. 1 store said they couldn't replace or swap dead under warranty battery and needed original receipt, then looked and said i'd have schlepp to Kennesaw store who said they couldn't honor NAPA warranty either and would have to take to Mavis Tire and Battery who originally sold me a $250 battery and blew out $2600 in computer chips and charged a shipload to install on top of purchase. Up selling masters still not resolved by the shop on 120 W. Did not even offer to have Mavis insurance pay my claim. TSF 7th level Google Hometown Guide/Reviewer. New battery wouldn't hold a charge and even under warranty charged about $50 for a pro-rated replacement uninstalled. Be very wary with both chains NAPA & Mavis. FYI Prior owners of Mavis were 5 stars *****. Now rated probs 1-2 maximum. P.S. wife and I disabled too.
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January 2024 by Silvia Barbuto
I know that no one cares but I just came out of the NAPA that is on the corner of Cobb Pkwy and Gresham Rd and the service was very bad; maybe because I’m a woman and the employees are people that can’t accept women purchasing items for their vehicles.I walked in, I knew what I needed, there was an elderly man and a young man at the counter, they bother looked at me as if I was out of place. When I said what I was looking for, it seemed like now of them wanted to take care of me. Then the older man pointed to the young one and he took care of me but I could tell that he didn’t want to do so. This is the first time I’ve had a bad experience at this NAPA but I’m definitely not going back
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December 2023 by Ángel Miguel “Always crazy never sad” MDZ MTZ
Excellent service ?? blessings
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November 2023 by Ángel Miguel MDZ MTZ (Always crazy never sad)
Excellent service ?? blessings
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November 2023 by Praydeep “Pray Deep” K
Good people particularly gentlemen named Hector were very helpful.
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November 2023 by Michael Debus
They had the part no one else had.
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September 2023 by Jay Sundquist
Great Place
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August 2023 by John Groover
Great staff
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July 2023 by crawlspaceboy
Horrible customer service. Very little common parts in stock. Employees have very poor attitudes.
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June 2023 by Don Beckwith
Friendly service and people who know cars.???
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June 2023 by 1129Misspiggy
Poor customer service
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June 2023 by Desmond J
Thanks for the help. Mr. Henry
