-
November 2023 by Michael M.
I can't even begin to tell you what a huge mistake it was to do business with Mattress Firm. From the moment we placed the order, it has been a parade of stress, grief, save regret. Do not do business with these scumbags if you value your time or your sanity. The problems begin the night before your delivery, when they "call" you to "schedule" your delivery. They aren't going to call you, you will receive an automated call, text, AND email within 5 minutes of each other. The call will TELL you when they are going to deliver your mattress. There is no option to reschedule if their timetable doesn't work for you. The only option the give you is to cancel, reschedule for the next day, and hope the next time they pick works for you. In our case, they chose the one hour in the whole day that I specifically told them in advance that I was unavailable. When you call them to address this bullshit policy, they will tell you that "no one in Atlanta lets you pick your delivery window." Have they been to a Best Buy, Home Depot, or any other furniture and appliance store in the last 10 years? EVERYONE lets you pick your delivery window.So now I'm stuck. I was going to cancel the order, but my wife decided she could take the afternoon off to cover Mattress Firm's incompetence. So fine, we kept the delivery window. That was a mistake, I should've followed my gut and cancelled the order. The only positive thing I can say about the whole experience is that the delivery drivers arrived early in the delivery window. They rang the bell, and the driver comes upstairs to see what they're working with. They then tell me they have to "inspect the box springs for bugs." Ok, that's fine, go ahead. The guy finds some dust bunnies and cat hair along the edge of the box spring, down in the crack between the bed frame and box spring. The guy literally watched me chase my cat off the bed before we pulled up the mattress. He takes a picture and tells me he can't take the mattress, or deliver the new one. I told them to get the hell off my property. More time wasted, still no mattress. So I can the store. Again. And explain to them, again, that they are too incompetent to deliver a mattress. I cancel the order. That was seven hours ago, and I still haven't received my cancellation confirmation. We also signed up for their 0% financing, so if that shows up on my credit report, or isn't cancelled correctly, I'll be pursuing legal action for false credit reporting and credit fraud against Mattress Firm. The original sales rep I worked with called me (more of my time wasted) about an hour later. He offered "free delivery" (it was supposed to be free to begin with) and a free mattress protector if I didn't cancel the order. Total value $300 on a $4,000 order for wasting literally days of my time. I told him to go fuck himself. So now I get to go find another retailer that carries the brand I want. Which means I have to spend more time on what should've been a very simple task. I will never waste another minute of my life dealing with Mattress Firm, and I highly recommend you avoid them at all costs. Don't believe me? Do some Googling, and you'll find my experience is far from unique.To the Mattress Firm rep that replied to this review: Kiss my ass. There is no chance that I will give you any opportunity to waste more of my time. This review stands, and will never be redacted.
-
November 2023 by Lasonya Harris
The folks in the store are easy to talk too and very helpful when answering questions.
-
October 2023 by Dean Siewert
Ely was friendly and helpful. He explained product differences clearly.
-
June 2023 by Karen Harward
Rygel was superior as a customer service support person in the store. He got my mattress replaced under warranty and used great knowledge in helping me select another. He was courteous and showed that he wanted his customers to be happy and informed. He is an asset to Mattress Firm.
-
June 2023 by Emily Ludemann
Eli was so helpful as we bought a new bed for our son! I asked him 286828473 questions, and he patiently and expertly answered every one. The customer service was top notch, and there is no question that when we need another mattress, this is where we will be going!
-
June 2023 by Janice Zivitz
Ely has helped me buy two mattresses, one for a friend and one for family. He is truthful, honest and pleasant. I'll shop with him again if I need a mattress.
-
May 2023 by Julian Bouldin
Riegel was very thoughtful and very respectful when I call from North Carolina to order a bed for my stepdaughter Thank you Sir you are professional this world needs more people like you.
-
April 2023 by Professor Rah
Steve was very knowledgeable and patient with my wife and I. I really appreciate his expertise.
-
February 2023 by Lauren Witt
My boyfriend, Shane, and I went mattress shopping last weekend and bought a Serta iSeries 2000 from Ely. We went to Sleep Galleria first and came by Mattress Firm next. Ely won our business and we are very happy with our new bed. Thanks for providing such a wonderful mattress shopping experience!
-
January 2023 by Sea Sun_2018
Very very good job I was impressed as usual. I was very happy with my savings and the two young people that I dealt with were very professional and deserve raises. Jodan and Eli were Awesome. This is the store in Marietta at 4400 Roswell Road!!! And I'm serious too give them raises or make them Super managers!!!! Till next time.
-
January 2023 by Dog Excursions
Ely Klenzak was my sales person and being a sales professional myself I was very empresses with his sales talent and product knowledge. He help me pick out the right mattress and pillow for the way I sleep. I would highly recommend Ely if your looking for a mattress in East Cobb.
-
January 2023 by Amit Raval
Best place to buy a mattress in East Cobb. Terrific service hands down! They answered all or our questions and facilitated an easy delivery.
-
January 2023 by Barbara Koval
The girl working was extremely knowledgeable about all of the products. Answered all of my questions. I was at the east Cobb location and this was a fantastic experience.
-
December 2022 by Christine Bernhard
Went good! Salesman was very helpful and knowledgeable, we are picking the bed up tomorrow. So happy about that!
-
December 2022 by Daniel W.
As someone who has had difficulty finding mattresses, Rigel was a phenomenal guide and the best person I could have asked for. He laid out all of the options with patience and detail, and always slight to put my needs first. He worked with me to get the best mattress for my budget and i cannot recommend him highly enough!
