-
January 2024 by Mister S.
Lowes in Marietta is the worst I have been to order a wall oven from Lisa Bruce to customer service I never got my oven because Lisa didn't know what she was doing when the people came to my house took the measurements it was 25" 5/8 Lisa told them it had to be wrong it's 27"and told Lisa oh yeah that's it so supposedly she order it in November 4 (but never got a confirmation from Frigidaire). So when it was suppose to be in store on 11/21 she told me it wasn't in and she had to follow up on it she told me she had to reorder it again then after the holiday she told me Frigidaire got it and she got confirmation on it supposedly be in store on 12/12 which it was. So I got a call from the installation department it will be 1/5/24. So I was planning on taking a 1/2 day off on 1/5/24 but on that day the installation department call me that the oven they have was too tall and that I had to talk to Lowes which I did I talk to Jess which I explain everything to her all she wanted to do is refund my money and not save me as a customer no customer service at all. So I explain to her I will be down to get my money. So when I got down there it took 4 people to refund (now I didn't have the receipt in hand it was at home I went directly to Lowes) so when I ask for the refund of the warranty they told me since it's over 30 days you need to call and I said no you people need to call and get my money I don't know if they call because they gave a card to me with information on it and when I call I need my protection plan which I don't have supposedly it's on the receipt which again I don't have the receipt at hand it's at home. And when I asked Lisa Bruce again on friday nite what about the taxes she told me there was no taxes but I didn't believe her. So went home and again Lisa Bruce lied again she doesn't know what she is doing so when I came back again on Saturday after 3pm I told her they owe me my taxes and she told me we don't refund taxes so I told yes you do so she brought Jess from the appliances and after arguing with her she finally gave my money back of the taxes
-
November 2023 by Jill B.
Selected two new wall mounted outdoor light fixtures to complement our rebuilt back deck this week. Lowe's had a great selection of options! The Birchwood farmhouse/industrial style has a 12W integrated LED so no changing out bulbs. We're skeptical but hopeful. It took trial and error to find the right bulb for the Halyard to match the LED color/warmth. Best match for us is the GE Relax LED 'neutral warm white light' (most yellow colored box). It was super easy to return the bulbs we didn't like and repurchase another option. Harbor Breeze Birchwood 12.5-in Black Dark Sky Integrated Outdoor Wall Light (priced at $74.98) Item #1085716 | Model #41685 Harbor Breeze Halyard 1-Light 10-in Black Outdoor Wall Light (priced at $44.98) Item #4145473 | Model #WL136MBK
-
September 2023 by Lola A.
Do not order anything from Lowe's. He will never receive it and customer service is absolutely horrible!!! Save your money and aggravation do not do business with Lowe's. Home improvement.
-
June 2023 by Marlee A.
Delivery service was incredible. Material arrived quick, off loading was quick and smooth. 10/10 recommend!
-
March 2023 by Melinda A.
Best experience in some time now! My husband and I received a lukewarm/no interaction at the Woodstock store and had to approach an associate at the Kennesaw store. That was OK. Everyone was busy with customers and stuff. However, the associate at Kennesaw was very helpful and polite. He was efficient and informative. We made our purchase and dipped with the quickness. Delivery was free, timely, well announced, efficient and polite. The Whirlpool fridge we purchased was priced competitively with the one's we saw at discount and liquidator stores who also charge for delivery. The liquidators had scratches and dents. I highly recommend saving time and energy and working with these guys. No complaints!
-
January 2023 by Ashley S.
I would love to give this store 0 stars but that's not an option. I have had many deliveries scheduled to several properties that I manage and all have been messed up. They do not tell you what your delivery window is until 30 minutes or less before delivery. If you are not there when they pull up they do not deliver, they do not call to see if you are stuck in traffic or on your way, they just leave. When you call the delivery person back, the third-party delivery person is rude and tells you it's not his problem. The company I work for has spent well over $100,000 at Lowe's over the last couple of years but we will not be doing business here again.
-
October 2022 by Ana G.
Terrible customer service. Twice I was at the store to buy a craftsman sander. First time no one showed up, after asking twice (Cobb Parkway). And this time someone finally helped me, but I waited over 25 minutes. Maybe only one person in the entire store has the code to open the cage, because there were plenty of associates standing around.
-
September 2022 by Rick B.
On August 31st the last day of the big Labor Day sale, We originally purchased our $3000 Samsung fridge. There was not any In stock at the store; however, we were told that there were 22 in stock at the warehouse. The delivery was set for 9-07-22 between 8 am and 12p. I took the day off to be home for the delivery. On the 7th at 8 am, I received a call from the automated system telling me that I had a delivery set for 8-12p. At 12:30, we had not received the fridge. I called the store and was told that my fridge was out for delivery and the store told me to call the delivery company. I called the delivery company and was told that they did not receive my fridge. I called the store back and was placed on hold and then another person picked up I told them the story then was placed on hold again. Then the line went dead. I called the store and they apologized and told me for some reason they did not get my fridge from the warehouse and they would be able to set up a new delivery time later and that someone would call me from the store to set up a time. 2 days later, I received a call from the store and the representative told me that the delivery would be on 9/15/22 between 12-4p. On the 15th, I received a call from the automated system telling me that I would be receiving my delivery between 12-4. At 3:15 I called the delivery company and was told that I was 16th on the delivery list. They informed be that I should have my delivery between 7:30 -8p. I requested a call 1 hour before delivery so that I could empty my old fridge. At 8:30 I had not received my fridge. I called the store and was told that the delivery company was running be hind and that there was a couple more customers awaiting delivery. It is now 10pm and I still not received my fridge. This is totally unacceptable. Additionally, this morning the delivery truck showed up at 7:30a. To top it off, the delivery was for a gas range. The paperwork had my address with the wrong name. Called the store and got the runaround and hung up. Called corporate customer service and they basically told us there was nothing they could do. This is unprofessional and unacceptable
-
September 2022 by Steve S.
I spent over $5000 on a Bosch refrigerator with installation. The installer came to install and told us they were missing a handle screw and then left. They said they would order one without any other info like we will be back. They also assembled the appliance without removing any of the protective films, tapes, or foam from the shelves, ice maker, etc. Even the tape that kept the ice maker from moving was left but they turned on the ice maker anyway. I contacted the store, nobody answered the phone. When they did they said please hold. Finally I was told all the store managment and the appliance department were in a meeting. For three hours mid day they were in a meeting. When I finally got through I told them the situation they told me come back and they would give me the screw. When I got home I realized they gave me the wrong screw. I went back, got right screw, came home. I found it wasn't missing the screw, they had broken the handle by using power tools and over torquing. I talked to corporate, they focused on solving the problem. They engaged me with Bosch, and sent me a part. If it wasn't for them I would have told them to come pick up the unit and the reordered someplace else. Unfortunately it was the wrong part. I tried to call the store today. It took 1 hr to get to a customer service person. When I got them, they said the manager and appliance person were not available one was in a meeting the other at lunch. Who has meetings on one of the busiest appliance weekends of the year? Anyway still waiting. I wouldn't buy another thing over $5 from this store. The Acworth store sold me a new dishwasher and my experience was phenomenal. Sales person was focused on my needs, everything worked perfectly. I think the problem at this store is the managment. Again, when I called the store I was on hold from 1-3 hours because nobody was available. Maybe the manager should answer the phones if he/she can't get help. This appliance cost almost as much as my daughters car. I should not be the one trouble shooting for the store
-
June 2022 by Fran S.
If you have an online order to pickup it is a swift process; however, if you need customer assistance in the aisle that is where you will most likely run into a snag. Although everyone gives a proper welcome and an acknowledgment of your presence they are doing it while motion in action either they are walking away from you or they are deeply absorbed into whatever task they are trying to complete. The non verbal communication is clear that they would rather not be distracted or disturbed, but if you must then they will quickly brush you off into a general direction to go fend for yourself. This is why many people choose to order things online or from that large monster that starts with an A because if you are only going to be treated like a number it may as well be the number in line that leads me to my order.
-
January 2022 by Natesha Ward
went in store Tuesday 1/18 and purchased a slightly damaged appliance paid for it and scheduled pick up for Friday 1/21 after 2. I was told on Tuesday that delivery for mark down items was not available. I hired a moving crew for the day with an hourly rate I went to the dallas highway store to retrieve the appliance and was told to wait until after the department head Phillip helped another customer after 40 minutes I was assisted. And he could not find my transaction good thing I had the receipt once receipt was in hand he stated he would be right back after 30 minutes I went to the front to ask for a manager the manager was called I returned to appliances 38 minutes went by I returned to the front asked again for a manager he was paged over head and I returned to appliances the after 24 minutes an employee walked by and I asked again for management or corporates number she informed me that she did not know the manager I spoke of but would go into the office and see if someone was there she came out and informed me the manager I was looking for “ just went to lunch and would not be back for a hour “ shortly after phill returned and told me I need to stop asking for a manager and it corporate and wait that he is trying to remedy my issue the fridge had been sold and was gone. He and a manager ako walked off and went to find another fridge he came to me and offered a fridge that looked like it had been hit by a car I asked him why he would think I would take that being that the condition of the fridge I purchased was minor he said well that’s all we have I asked if we could see what was in stock new and discount that I also made him aware that I was not hoping to get the same 50% as the damaged one but something reasonable I was shot down and informed that this was not an option and told this is all we have or a refund. Very disappointed at the customer service I asked for the store number and both their is numbers cause I would be filing a report and was told “ I am not giving you anything use my name “ in a aggressive manner being that I am a women and these were two men I left the store with no resolve to ensure my safety
-
December 2021 by Camia M.
This is the location closet to my home and my go to for home improvement. They usually always have what Im looking for and the staff is very helpful. I had a screw and was looking for matches and the guy working there was able to set me up.
-
September 2021 by Embrace Your 4.
I shopped in the bathroom section and found clearance items on sale with sales stickers on them. These were a brand the Lowe's discontinued "Church Brand". When I got to the check out register, I was told that they put the wrong price on the clearance items and I had to pay the original price on them. They did not honor their mistake and the sales lady seemed so evil and mean. Poor customer service. When you admit a mistake, own up to it in favor of the customer.
-
March 2021 by Ann C.
I love that they are taking precautions during Covid. It's always easy to find someone to help you at the store. I think their garden center is great, they always have just the flower or plant I am looking for. We've had them do several projects for us at home like wallpaper and flooring. Always satisfied.
-
August 2020 by F. M. M.
I bought a refrigerator and paid for it with LOWES gift cards. The invoice and receipt both show that the item was paid for in full and the cards were debited correctly. Nevertheless, prior to me going to pick it up, my order was canceled without any notification to me that it was being done or any explanation of why it was canceled. The store said the gift cards didn't go through so there was nothing they could do about it. They told me to contact Lowe's gift card service to straighten it out. The Gift card service said there was nothing they could do about it other than "investigate it over the next 3-5 days" and directed me back to the store. So two departments at Lowes were pointing the finger at each other. In the meantime, I'm stuck in the middle...unable to get a refrigerator that I needed badly and had already paid for, while having to wait to get a replacement gift card 5 days later. (By which time I would have been without cold drinks and food for a week and oh, the sale price would no longer be in effect either.) It is unbelievable to me that the company can confirm that I used the cards to pay for the item (which is why they are being replaced) but there was no way they could issue me some type of immediate credit for a quicker resolution. Everyone expressed their fake sorrow for me as they had been trained to do. But in the end, no one really helped me when it was clearly not my fault in the least. This will sour my relationship with Lowes forever!
