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June 2024 by Cesar Enrique Cuadros
It's the most dishonest place I've ever known! The day I took my daughter's car to get an estimate, they did it for a value of US$900. The day she left it to be fixed, they told her that they would deliver it in three days and on the third day, they said that the car was not ready yet. I called so that they wouldn't make all the arrangements, just one and then we would take him to continue because we needed the car. We do not authorize all arrangements. Then my daughter called to ask for the car and they came out with excuses, it took them 6 days to get the car. I had to call again because I was traveling, to demand that it be returned and they told me it would be later. I told them that I only authorized one part and this was for a value of less than US$300. However, they did not respect what I told them and carried out the entire incomplete repair and did not tell me anything. When my daughter went to pick up the car, they charged her US$1,800, putting her in a very difficult situation because she did not have all that money. During the hundreds of times I called, I asked the person who answers the phone to pass me on to the mechanic and they never passed me on. I needed to talk to him to tell him not to do the entire repair, but they did what they wanted and in the final bill they charged almost $1000 for the labor. The person who answers the phone does not understand what you say and does not express himself well, it is the worst customer service and abuse with those who trust in leaving him a car!
What they charged is excessive for the work they did, and they don't want to give me a refund!
It's the most dishonest place I've ever known! The day I took my daughter's car to get an estimate, they did it for a value of US$900. The day she left it to be fixed, they told her that they would deliver it in three days and on the third day, they said that the car was not ready yet. I called so that they wouldn't make all the arrangements for her, just one and then we would take him to continue because we needed her car. We do not authorize all arrangements. Then my daughter called to ask for the car and they came out with excuses, it took them 6 days to get the car. I had to call again because she was traveling, to demand that it be returned to her and they told me that later. I told them that she only authorized a part and this was for a value of less than US$300. However, they did not respect what I told them and carried out the entire incomplete repair and did not tell me anything. When my daughter went to pick up her car, they charged her US$1,800, putting her in a very difficult situation because she didn't have all that money. During the hundreds of times I called, I asked the person who answers the phone to pass me on to the mechanic and they never passed me on. I needed to talk to him to tell him not to do the entire repair, but they did what they wanted and in the final bill they charged almost $1000 for the work. The person who answers the phone does not understand what you say and does not express himself well, it is the worst customer service and abuse with those who trust in leaving a car!
What they charged is excessive for the work they did, and they don't want to give me a refund!
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November 2023 by Michelle Britton
They need to look at your car before they can give you an estimate but the estimate they give you will be accurate. They use the highest quality parts and they make sure everything is done right! I will continue to bring my car back! Competitive pricing, quality parts, and experienced labor.
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October 2023 by Ernest W.
Both mechanics Mr. Lee and Mr. Aaron have over 25 years experience. Not combined experience- each of them have been auto mechanics since the 70s. If they can't fix your car, time to find a new car. It is also a great place for emissions, regular maintenance, and pre-purchase inspections. If you are an Uber or Lyft driver and want to get the most miles out of your car, bring your auto here.
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October 2023 by Ting Yao
Giving out a one star and vicious words against such a reputable shop and a master mechanic makes me want to give this review. Of course a shop can not give out an estimate without seeing the car. That’s the integrity of this shop.Meister Lee has been servicing our family’s auto repair and maintenance for 20+ years, ranging from German(Audi A6,A8, Porsche Macan) and Japanese(Toyota Sienna, Acura MDX). Solid technical know-how, careful and thoughtful, and trying to save me money on many, many occasions. That’s the reason I drive across town (from Gwinnett) to let this shop handle my auto repair and maintenance needs. Mr. Lee always looks through the issue, recommended solution, before giving out estimate.Highly recommended!!Services: Transmission
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September 2023 by Erica S
the older lady that works here was super unprofessional
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September 2023 by Color Changing Deals
Very nice place. Fast and excellent service.
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August 2023 by Brandon Oranika
The woman on the phone does not appear to care about my business. I've called 3 separate times in 2023 and and each time she makes a greater effort to NOT look at the car lol. I don't know, maybe the sound of my voice bring her back to a traumatic past ??♂️ Going to give Precision Tune Auto Care a try, Darryl seems much more willing to help.
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September 2022 by Archana
Called today to check on regular maintenance service oil change fluid break check and tire rotation. Lady on phone sound not interested and said she will need to check car in order to quote price and service durationStopped by here lady is not there. A guy was seating there Said don't know when she will co.e back 30 min or an hour he can't check cause he is busy.Hmm did not feel like they wanted business felt very sad with loosing time on having to drive here just to get quote and duration for regular service and no response
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September 2022 by Kaela S.
i purchased my car used and the guy i bought it from recommended this place. my coolant head gasket was busted causing a leak and they fixed it very well. initially charged 95 just to look at it and find the coolant leak but i went ahead and got it fixed there and they finished it in one day. they also did a text drive and a pressure test to ensure everything was alright i have not had any problems since. mrs lee is very knowledge and quick at giving you updates. would definitely recommend them
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July 2022 by curtis wilder
Best auto repair shop around! Fast and affordable, I took my car in for a tail light issue and they fixed it within a few hours. Great staff everyone was very helpful.Service: General repairs & maintenance
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June 2022 by Anthony A.
BE AWARE paid $664 & car is worse than before! $95 for them to look @ it , then she overheard me talking about $600 to rent a car so the total was around $180 then I get a call saying the total will be $570 .. that was odd she acts really nice but she's getting over don't be fooled .. moral of the story my car doesn't drive anymore, then she had the nerve to ask me do I want her to call me when someone is selling a car..what a joke
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November 2021 by Paul Sarbell
If you own a Asian or European vehicle, This is where you want to take it.
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September 2021 by José Luis Guatemala
Very good
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September 2021 by Adlai cole
Her system doesn't work with 2018 and newer
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August 2021 by Sheila Roberts
you tell them to fix the struts which are broken according to them and they give you shocks and charge you $300 and the car is still messed up. They got the nerve to say "want to do engine work" but you cannot fix struts successfully so no way i would let you damage my engine. Beware!!! They some tricky so n so"s. Never again.Service: Steering & suspension repair
