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January 2024 by Erik Toriz
Fantastic
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January 2024 by -E
This Kroger is pretty good, I have a hard time adjusting to new stores and this one is laid out quite well.Sometimes the self checkout is a pain, but the attendants are close by and sweep in to help. I'm glad Kroger finally upgraded to tap-to-pay\NFC payments.I'm not sure why this Kroger is always lit about as well as a roadside bodega in Costa Rica, which is too say, poorly. Makes the place feel dingy and seedy.Just a thought, Publix is well lit and isn't depressing, sounds weird but it's definitely a thing. And y'all don't have Jeremy.
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January 2024 by Daniel S.
I put in an online curbside order at 9 am for 1pm. I got there at 1:20 and checked in. They waited 30 minutes before customer service told me it would be another hour. I'd give 0 stars if I could.
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December 2023 by Shimeng Yu
Pick up order got delayed for more than two hours. Waited there for such a long time and still couldn't get all the items ?
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December 2023 by Laura Hitchcock
I was able to find everything I needed. It's a nice grocery store that offers a lot of specialty counters and items.
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November 2023 by Muca Flame
Unsupervised kid charged at me with a cart barely missing me, not sure if I’m injured or not but yeah kind of annoying. This incident occurred on nov. 3, 2023 at around 7-7:30 pm, bathroom sink doesn’t work
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November 2023 by Jessica Woods
The money center is supposed to open at 8am went in at 8:10am. Not open.That’s bad customer service. Wasted my time. If you can’t provide those hours you need to change it online to reflect that. Spoke to a lady and she said she can’t do it as in help me. ?
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September 2023 by Kelsey McLoughlin
Had a super negative experience Friday 09/15. I was trying to buy a bottle of wine, I am a 23 years old female with short hair and I happen to have a vertical ID still because I never got around to changing it. This means a Kroger manager has to check it everytime. No problem right? WRONG. The woman who comes to check it, named missy or something, looks me up and down with a hateful and suspecting glare and really asks me my DOB, address, and everything all because my id photo has long hair and I currently have a short haircut. This was the only time I have ever experienced this, and comparatively I visit the parkaire landing Kroger just minutes away on the regular and their reaction to my id photo was “love the haircut”. Tell me why in 2023, it’s ok for this lady to be homophobic to a more masculine presenting woman. Like why on earth would I use a VERTICAL ID as a fake, and secondly what nerve for a Kroger employee to be judging the way I choose to live. Rude. I only come to this location for the Kroger gas, as the location I regularly visit doesn’t have it.
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September 2023 by denise Townsend
As a employee at Kroger We can have some real difficult customers you don't have to be rude to them they just some people just don't like how you look or Whatever but I need You all to be Honest I Mean cause God and he Noticed True from a lie if You Want To get some Free items Don't Lie on the employee please tell The Truth because all of us in Here works very hard to Take Care of our customers Everyday.
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September 2023 by Andy Nguyen
I was having trouble scanning these buzzballs at the self checkout, then I had asked the hispanic lady working there to help and she couldn’t get it either. She then claimed I smelled like alcohol whereas I was completely sober. She then made me go put them back, what a horrible experience.
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August 2023 by Moral Platitudes
This store deserves more than the 1 star reviews it's been getting. It has a great supply of just about everything. I looked at the reviews and saw a bunch of women complaining about the most trivial of things. I go here when I'm in the area and need to go to Harbor Freight across the street. It's really not that bad.
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July 2023 by Justin Krall
Employees have always been kind to us here. My wife and I lived next door several years and always loved this location.
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July 2023 by David R
The staff are kind, but I suspect some shady price masking going on here. On more occasions than i can count I have grabbed produce that says its 60 cents per or some low price, then get to the register for it to be scanned as much much more. Its pretty much expected now that anytime i shop here i have to take pictures of the prices and show the cashier that no, those two cloves of garlic are not in fact 8 dollars.Edit: I am now certain of some kind of false advertising going on here. I started paying attention and its not just the produce. Many other items in the store ring up more expensive at the checkout than the prices at the shelf. I hope this place is investigated
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June 2023 by Shannon Moore
Deli needs attention. The woman working 5/27 at noon cannot handle a simple order. I ordered verbatim "Both will be 1/4lb thin cut, Black Forest Turkey, Black Forest Ham". The 1st time she tries to give me 1/2lbs. I corrected it. Second time she gave me 2 different types of ham. Third time a nice gentleman Mike brought me the "correct" order. It was ham, again. Finally I gave up, gave them back both hams. Hopefully this woman will be removed out of the Deli department. It was a simple order and was messed up 3 times. How??
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May 2023 by Deb Wright
I called the store about 545 to speak with bakery department. The phone rang and rang, no answer, no voicemail and no forwarding call! I had to call back twice to get someone to answer the customer service desk which offered ZERO service! I asked if someone could check the bakery to see if they had 24 cupcakes or a sheet cake I could purchase. She said there is no one there and she has no one to help me! Crazy!!!! I said that I did not appreciate her tone and non offer to assist me. I will call Publix and spend my money there from now on… she hung up! I spend hundreds there weekly and have seen the customer service diminish and lack of products increase. I’m done! By the way, when I called Publix they were VERY friendly and helpful. Happily transferred me to the bakery where Trevon said it was his pleasure to help meet my needs! It’s night and day between Kroger at Eastlake and Publix on Piedmont. I know where I’m spending my money from now on!
