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January 2024 by Kyle H.
I had an absolutely horrible experience this morning that should have been just a simple phone call. I take a medication that is a controlled substance, which I have taken for 4-5 years. As prescribed. I always call in a few days before I am out of medication, so that I can schedule where I am that day for work. This morning I called in to ask the same thing. When asked, the pharmacy technician laughed at me and said, "yeah, that's too early to fill, is there anything else I can help you with?" And I reiterated that I was fine on the medication but just wanted to know what day I can refill. This medicine has also been on back order for months, and often, I have to call multiple pharmacies to find it and it is crucial that I be proactive. She replied, "you can refill the j day 28, just count from the day you had it filled. And then said thank you" and hung up. I was really almost in tears as she was clearly implying that I was trying to fill my prescription early. I was embarrassed by someone who is supposed to be a healthcare provider. I composed myself and called back. I asked for a manager, Jayda said "she's not in". And I asked when and how I could speak with her and she said, "she's on maternity leave. I don't know." So then I asked if there was a corporate email or phone number that I could reach out to. Her response was, "Mr. Hazell, it's on Google." And hung up on me again. I have filed a complaint with the corporate office and will be having my prescriptions transferred to another Kroger pharmacy. I will stick with Kroger Pharmacy as I have only ever experienced helpful and friendly service from others.
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December 2023 by nicole obi
Just had a really horrible customer service experience at this location. I'm a loyal customer and am in this store probably every day. So when I asked to speak to the manager about a DEAD FLY I found in my salad i wasn't trying to cause any trouble. But instead the manager immediately started with an attitude and wanting to go back and forth with me. Telling me there was nothing she could do if I took the product out of the store and opened it. How am I suppose to see there's a fly in my food before opening it? She continued to tell me that I was making the story up because they don't sell food with bugs in it. There was no accountability and absolutely no concern to provide any recourse. When I asked for corporates phone number she told me I can call corporate all I want. I requested she provide me with the phone number again and she told me I can find the number. When I said asked again, still being as polite as possible by saying ma'am I'm asking for you to provide me with the number to corporate she asked an associate standing next to her to give it to me. Then she proceeded to tell me I can call corporate, I can go online but "No one is going to help you." When I told her this was very poor customer service, she replied In a very sparky manner that she's knows and I can call whoever I want to. And the phone number given to me wasnt even the right number. The customer service number online was quick and easy to use. The agent listened intently and confirmed the purchase with my phone number and found the receipt from my loyalty card. They provided me with a credit and said someone will reach out to me about the matter. Even if this was something above her capacity because it was prepackaged food, she could have at least showed some sympathy, some concern, explained that it's not an instore issue and provided me with a contact. Something! Anything would have been better than what I was met with. Even my kids began to jump in the conversation because this lady was so rude and not even hearing me. So if you ever have a problem at this store, don't expect any customer service or concern.
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September 2023 by Omelus Culver
Kroger I’m going to pick up my Over the counter benefits every month!! Love it, because Kroger puts what is left on my card to use each Month.
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September 2023 by Michael Ard-Kelly
It took me about 10 minutes to check out after I reached the register. I only had three items. The system to use coupons that were digitally clipped off the shelves wasn’t working right. The attendant told me I would have to delete and reinstall the Kroger app. If I wanted to deal with tech-support problems, I would’ve stayed at work. I do not go grocery shopping to have to deal with tech issues. I did not get my discount, and I left all the merchandise that would have used digital coupons sitting at the register with the attendant. I will not be back.
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August 2023 by Tony Ian
I know it might not be the best place to work for, but Virgil in the produce department deserves recognition alone. I witness this man get yelled at and not once did he lash back, he waited for the customer to finish venting before he just straight up fixed whatever problem she was having with her cucumbers. Just a level headed guy that continued to help other people after.
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July 2023 by Daniel Crissey
I hate Kroger! The employees are rude. They won’t clean up spills which is a big slipping hazard. Their produce is the complete opposite of fresher than fresh. it’s uglier than ugly. Please stay away from this place and go to Publix down the road.
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June 2023 by Will Postell
We have been shopping at this same Kroger for two years now because we live just down the street. Unfortunately it’s like pulling teeth to get anyone to help with bag our groceries. Today the bagger left immediately when she saw our cart as we approached check out.
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May 2023 by Deepa Reeves
Nice place to buy your produce and meat.
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April 2023 by Judy K.
I will not go back to this Kroger again- I asked the butcher to trim some steaks for me & he responded with a curt "I guess so" - so rude - I tried to follow up with the manager who was called & he never showed up- their main customer service department did nothing to help- this is why people choose Publix - their staff are always helpful, polite & well trained
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April 2023 by Brianny Baker
The ladies in the deli section are amazing! They fulfill my big track orders with no issues. Everything is always fresh and taste great.
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April 2023 by DNO
I’ve used this Kroger for 11 years. I’ve never had a problem and some of the complaints here foreign to me.Do they need more employees? Sure, them and everybody else. The fruit could be better but I go to Publix and pay high prices for fruit. And I see a lack of cashiers…
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February 2023 by thomas flynn
Best Kroger in West Cobb. Helpful customer service and staff. Great alternate tenants and food joints!
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February 2023 by Tiffany Rhodes
Never anyone working on registers. Self checkout always has issues and the worker takes forever to come over to help. Expired items on shelves. They hardly have carts available. Would not recommend. Switching to Publix ?
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December 2022 by Trader Lincoln Mitchell
ALL not some but ALL grocery stores should use this place as a GREAT example. This place is always clean and the customer service is outstanding. This place is so great i will passed three or four other stores just to shop here. PLEASE KEEP UP THE GREAT WORK..
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September 2022 by Coral Woodall
Working at the deli has thought me no matter how short staff. Team work is always our number goal. We strive for excellence here. All our winning team needs is you. So please don't hesitate we are now hiring. Excellent benefits, and positive build for future goals. Join now the deli department our vibes are loving light.
