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July 2024 by Austin Malone
Shoutout to Mark in the front end---after I had surgery down the road with Dr. William Klinger my mama was driving my home and we needed some water so we stopped here and Mark was amazing my mama told him about my surgery so Mark went got a case of water and after my mama paid Mark and carried it out so my mama didn't have to and of course I couldn't help since I jus had surgery.
I can't comment on the quality of the produce since all we got was water but the associate Mark was top notch a real dog ya heard
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July 2024 by Daniel Kragulj
The pharmacy personel is fabulous. They went out of their way to help me with prescription override with insurance. Highly recommend
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July 2024 by James Pochopien
Two part review- the Pharmacist and Pharmacy Techs were efficient and professional ??
Unfortunately, the prices are shooting up quite a bit for the stuff they make in house?
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June 2024 by Chena Hazel
Do not shop at this location. There are a few associates that are wonderful people and very respectful. Then there are a couple that spoil the whole bunch, including one of the store managers that back-up their employees and their disrespectful behavior towards customers. I should have never been treated like an unintelligent person. This is where I CHOOSE to spend my hard earned money. You are not doing me any favors, especially when I'm checking my own groceries out. What are you here for then? I will not be back until they get new leadership at this location on powder springs.
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June 2024 by Matthew Oswald
Eggs are ALWAYS busted . If I don't inspect them, I average 8 good eggs out of a dozen. If I didn't work past 8, I would go to Aldi
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May 2024 by Jennifer McCormack
I was so tired I didn't even want to shop. I was already in a sour mood. I couldn't figure out something in the app, so I was getting even more cranky. The cashier looked at me said hand me your phone and she fixed whatever I was doing wrong. Thank you sweety.. "your my hero."
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April 2024 by Patricia Devine
This Kroger is very clean and the cashier was very nice!
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April 2024 by Anthony Baker
Great place to shop with low prices...
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April 2024 by LaTia Razz
Great experience
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February 2024 by Sonya Kinnard
Great as always
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February 2024 by Misty Schleusner
Clean store and friendly people
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February 2024 by Brian Hurn
This is a typical Kroger. They have a great selection of products, but the checkout process can take a while when they get busy.
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February 2024 by Vickie Thomas
Hate the renovations. Everything else is good!
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February 2024 by Shelley Summers
While I can usually find what I need, the new set up of this store is awful. The aisles are much smaller now, and the small mid aside displays and baskets cause additional crowding issues.
I truly do not understand how the new design was approved, and often find myself doubling back for missed items.
Customer service is mid par, meat section is not always well stocked, and produce section is hit and miss.
Store pick-up has not been alright, but I hate the paper bags with no handles. When unloading the car, I had to carry one bag at a time because they were overfilled and were awkward to carry.
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December 2023 by J M.
I have been visiting this Kroger for over 5 years. It's never been a 10, but it's been durable enough to where I never thought of leaving a review. The last few months have been horrible, enough to call the customer service number. But today was the cherry on top to where I had to say something. After scheduling a morning pickup, for a THIRD time, it was pushed back. I have received calls for this before and have ALWAYS been understanding to the point of rearranging my schedule. Unfortunately today, I had a conflict and needed to get that pickup slot I scheduled. When Susan from Kroger called, instead of asking like everyone else has done, she told me she's gonna push it back by TWO HOURS! I then explained I had a conflict at that time (a doctor's appt) and might not be able to rearrange my day to do it. I mentioned this isn't the first time dealing with this and wondered if there would be some type of compensation if I indeed did flip my day around. I was told $10. I needed to decide if I should cancel a Dr appt (that might not be able to reschedule me before the holidays) for $10. I kept asking her for options but she was hellbent on one, just come and pick up the groceries at 11. I was asking what if I couldn't, she said call the store. I told her I called twice and no one was picking up. As I was trying to ask her what to do if my doctor couldn't reschedule and if no one answered when I call back, she began talking over me (actually she did that the whole call), rushing me off the phone, and I kept saying I'm asking a question to keep them from pulling stuff if I cant come. She wasn't listening and hung up on me! Completely unnecessary! You all are behind and I've been working with you each time, and the one time I'm not sure if I can so I have questions on what to do, she can't be bothered and hung up on the customer. Imagine dealing with this as you're driving to get news from the doctor. I've called about customer service issues and I asked for the managers to contact me; no response. I'm convinced the managers don't care. The store got a face lift with the rearranged aisles, but took a nose dive with majority of the staff. (I won't say all because I've encountered one lady who is always pleasant). I don't discourage people from shopping where they want. If you're like me, you may have used Kroger to get fuel points. But honesty, after the treatment today, being treated so horribly and without respect, the points aren't worth it. So shop here with the knowledge of there's a great chance you will be mistreated and encounter rude behavior. For Susan, your behavior was horrible and uncalled for. While you were dealing with things, this could've been handled better. Based on your actions, this review will probably mean nothing to you. I pray you change for the better just in case you encounter someone else in a similar situation.
