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October 2024 by Carrie Obryant
Great staff…good job!
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November 2023 by Kim B.
Well..... I live close to this Kroger. The pharmacy dept is great. Certain items are hardly in stock which is frustrating.. Need more cashiers and floor help. The highlight of this store for sure, was my friend, Nancy. She always had a smile on her face , greeted everyone and just made you feel comfortable while you're checking out at the self service area .She never gave me the feeling that she was "watching me" for the wrong reason. Just a sweet lady. I'm sorry she's no longer there....I'll miss her .
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September 2023 by Christina H Pullen
Smart, efficient, and great customer service! I truly miss them. I had to find out the hard way, not all Kroger Pharmacies are the same. Wish I would’ve reviewed them sooner but actually took our interactions for granted.
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August 2023 by Esther E.
Megan in the pharmacy is great and gave me wonderful service today (Aug 4, 2023)I had called 5 other pharmacies (two Walmarts, a CVS, a Walgreens and a Publix) to find out if they had the eye drops that my doctor ordered. These were over-the-counter drops, nothing special, but I had eye surgery yesterday and my eye was swollen and painful and the swelling was pushing on the stitches and I was miserable. I couldn't see well enough drive, so I was relying on my boyfriend to take me to get the drops, and I wanted to make sure we wouldn't have to drive all around three counties to get them. Every pharmacy that I called either just put me on hold and forgot about me, or they said "we don't carry that, but thanks for calling, bye." When I called Kroger (on Canton Rd) Megan answered the pharmacy line on the second ring. This gave me a slight hope. I explained what the doctor wanted me to have, and Megan checked her supplier, and said yes, she could have them by Monday. I said how I had already called 5 other pharmacies and I was desperate to get these drops today, and Megan said for me to hold on and she would check the over-the-counter shelves to see if any was out there. She came back right away, saying that she found a generic version of the same eye drops, and that the pharmacist had confirmed that the generic was equivalent to the name-brand that I had asked about. Megan said she would save this bottle for me and she wrote my name on it. I got a ride to Kroger, and sure enough, Megan had saved the eye drops for me. I've used the drops twice now, and I'm already feeling so much better. I was even able to sleep for the first time since the surgery. I'm so grateful to Megan for her compassion and willingness to help me.
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June 2023 by Fred Hale
Great pharmacy
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June 2023 by JenSpa
This location is always so slow and never had them ready when they say they will. Sometimes they are rude as well. I am taking my business somewhere else.
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April 2023 by Sue K.
I highly recommend the Pharmacy at this Kroger Location. Unfortunately, I don't have any comments that are positive about the actual Grocery Store aspect of this location. It's extremely frustrating, this store is so convenient to me and my family but when shopping for groceries and general household items this store just doesn't seem to put forth the effort to consistently keep their shelves stocked with items that they're customer base is consistently purchasing!Also the Produce Section has been extremely lacking lately and for some time the produce that is available is not to standard, especially compared with Publix's selection and quality! Back to the original reason I was posting this, so sorry..rambling, the entire Pharmacy Staff is amazing! My family and I have been filling our prescriptions here for over 20 years and they always have been so helpful and actually treat us like they care about our wellbeing! Marlo, is the main Pharmacist and she has always gone out of her way to make sure our prescriptions are safe and do not react negatively with anything we may be taking. She's more knowledgeable than most Doctor's and always is willing to give me advice regarding any medical concerns I have and she will always give me her opinion, no holds barred, I really respect that. Again everyone there is so helpful, extremely knowledgeable, willing to go the extra mile to help every patient and exceed their expectations. I am thankful for all that they do for the high work ethic that the Kroger Pharmacy Staff maintains daily is beyond a rarity in our society today.
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April 2023 by Dan F.
Store is apparently under new management with a desire to get people out of the store as quickly as possible. Not with good service but with loud obnoxious music that made my wife skip her usual "cruise the aisles" routine and just pick up the necessities and leave. Checkout clerk observed that the music selection can be "annoying" to some customers. Different people have different musical tastes, but managers that impose their genre on their customers and pump up the volume to dance hall volumes will limit their customer base.
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February 2023 by Kimberly W.
Lord have mercy, I brought reusable grocery bags, and this nasty, crusty old bag lady couldn't stop complaining about it. I finally took over bagging the groceries to get out of there faster. So unprofessional. And the place stinks and is laid out terribly. Kroger has some of the worst employees.
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August 2022 by Peggy Hughes
I've been a customer a long time and I trust the folks that work there! Super nice people!
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March 2022 by Karen Pryor
Worse nightmare ever. I would rather have a monthly colonoscopy than deal with them. Unfortunately my doctor won’t let me change pharmacies.
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November 2021 by Neysa B.
Unfortunately customer service is mostly poor at this location, both before and after Covid. There are a few friendly employees, but most will walk right by you and not speak or offer assistance. I normally use self checkout, but earlier in the week I used the regular line. The 50ish year old woman ringing me up gave me my total. I told her the other items there were also mine, and she was very snippy with me. She said, "I asked you if those were yours." And I answered, "Yes, and I said that they were." If I go through the line most cashiers are friendlier/more pleasant than this woman was. I don't recommend this Kroger if you have a lot to purchase. It is close to where I live, so I go here often to save time. However, my plan is to go to a different location more and save myself the frustration with poor customer service.
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September 2021 by Susan Kenny
I have been utilizing this Kroger's Pharmacy for well over ten years and I can not say enough positive attributes about this Pharmacy and more importantly the Manager, Marlo, and her incredible hard working staff. Everyone here actually cares about each customer and treats them like an individual person, not just part of their job like unfortunately is so common within retail and any service environment today. What was once a standard of how to treat the customer is nonexistent yet it is very much still a standard here. This is the only pharmacy my family and I shop at. Thank you so much Marlo and staff for such tremendous service over the years! All of the hard work by the Kroger Pharmacy Canton Hwy Staff is much appreciated!
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September 2021 by Sandy Stevens
Super polite and helpful , always. Great team!
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August 2021 by Doug G.
This Kroger is located on Canton Road not too far from the Cherokee County line and sits in a large shopping plaza that it anchors along with a few eateries, local businesses and an Anytime Fitness. This Kroger is one with the older layout with the bakery/deli/chicken counters located to the far left of the store near the frozen section. Additionally, given this they do not have the sandwich counter or cheese station like the more updated locations. Parking is no issue here as the shopping center has a massive lot, so you should never run into issues with finding a space. Service was solid. I popped in to grab a few things for dinner on the way home from Woodstock and I was greeted in an aisle by a Manager and then the cashier was friendly and helpful as well. Given the current climate, they are facing staffing issues, along with everyone else, so on the day of my visit the deli/bakery/chicken counter closed at 4:00 PM. One thing I do enjoy about this Kroger is that they always seem to have buggies on the inside! A few other local Kroger's have scorned me about buggies, so I still grab one from the parking lot, but this location does a good job at keeping a few inside at all times. Overall, I am a Kroger loyalist and this location checks all the boxes for a standard and solid Kroger for when I need to swing in for something.
