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April 2023 by Amy C.
I have always appreciated Kroger for its low prices however, I have recently felt very uncomfortable by multiple employees each and every time I go through self-checkout. Their behavior is inappropriate, disrespectful, and down right RUDE! Many customers, including myself, have been yelled at on multiple occasions (including today) at self-checkout. This hostile environment is not something I look forward to going into every week for groceries. Do better Kroger!
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July 2022 by Doug B.
It's Kroger. What else can I say. It is one of the better locations for sure. Beer is cold and who needs anything more
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March 2022 by Stephanie R.
Just a quick review of their Customer Service: I put in a call to several grocery store floral departments because I was looking for something specific but didnt want to pay an arm and a leg for a bouquet. Called Kroger, went through the automated system, which was very straightforward and basically listed all the departments. I punched the number for the floral department and heard the page go thru to the associates. Within 2-3 minutes someone was on the phone assisting me. Andrea was super helpful. They didnt have what I was looking for, but she checked first and then offered alternative solutions. Sadly, I had to get exactly the flower I called about, but I am impressed with how helpful Andrea was. (Sidenote: called Publix next and the once I punched thru to the department, the phone rang about 20 times before I just had to hang up.) Anyway, that makes me want to try the floral department for other needs if I have them.
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December 2021 by tony j.
Stay away ! Nothing but a run around ask where a item was 4 diffront people for diffront answer no one try to help me find it , never did find it talked to the store manager Savanna about a another issuse she told be i would have to call Kroger to have problem taken care of ! All I say is Publix is across the street, I will shop art this store again !
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August 2020 by Robert Davis
Decent gas prices if Kroger plus member but pumps are S L O W. skip the if in hurry
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July 2020 by Joe Reblando
Gas prices on Google inaccurate
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June 2020 by Tonya W.
I love my Kroger! The staff here are so nice. The store is clean and I have had no problems getting the items I've needed during this pandemic. Thank you!
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April 2020 by Jennifer M.
Shallowford Falls Kroger is my favorite Kroger location in the East Cobb area. They have fresh produce, freshly sliced lunch meat, good deals, a gas station and a great pharmacy. The pharmacists and assistants are very friendly and helpful. The other day a young lady in the pharmacy helped me find the Differin I was searching for my son and me. She showed me what a difference it had made on her acne and was so pleasant she really made my day. I paid $1.25 a gallon for gas that day with a .50 cent Kroger card discount. I really do love shopping here.
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March 2020 by Betsy L.
They have a bunch of items during this coronavirus pandemic but please for the love of god, HAVE YOUR EMPLOYEES WEAR GLOVES!!! It is so uncomfortable going into a store and the employees touching all of the products during this virus. Just a suggestion
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March 2020 by Michael M.
DO NOT USE GROCERY ORDER SERVICE FROM HERE. They do not meet expectations that they set. Waited over two hours on the phone last night and did not get any reasons why.... In these times, shop yourself or have a friend to do it for you.....I had two orders going on and it was well over 300.00 worth of merchandise...... will take my business to the other guys.....,, including my prescriptions.
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July 2019 by Gabriela S.
Generally I love this Kroger, very good selection of vegan stuff. The shelves are mostly good stocked. The last couple of weeks it getting more and more weird. The stuff is so very unfriendly, it's unbelievable. They handle your groceries like trash. Hey guys I am paying for that stuff! If you bring your own bags they treat you as an alien, maybe because it is more work for them to pack these bags. I always leave this store in a bad mood. So very sad, that Publix is missing a lot items, which I can buy at Kroger. I would immediately go to Publix.
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June 2019 by Great F.
Kroger in general is one of the worst grocery chains. They have all sorts of shady practices, such as having one or two name brand offerings, which are poorly stocked, and filling their shelves with their cheap (as in quality) knock-offs. They have also completely reversed how most grocery stores are laid out in a deliberate effort to confuse shoppers and keep you in the aisles as long as possible. As a a corporate entity, they are notorious for treating their employees badly and it shows. This store in particular has an awful management team. Ever since they added self-checkout , they usually have only a single register open. Self-checkout is a convenience if you only have a few items, but it's a pain if you are there to buy a week's worth of groceries. So you are left with no choice but to wait in a long line, while a slow and "I really couldn't care less" cashier casually checks out customers. Meats at Kroger are the worst in the industry. They are very low quality and are packed elsewhere and shipped to the stores. One plus point for this location is that they have pretty good vegetables and they minimize pre-packaging so that you can buy only what you need.
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May 2019 by I A
Gas Station
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September 2018 by Anita Howard
Fresh veggies great deli helpful and curious employee's
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June 2018 by Rick W.
Terrible Experience at Bakery! Ordered on Thursday a $15.99 Birthday Cake with very explicit directions on what we wanted. Unfortunately, this failed to meet our expectations. The cakes in the case, available for the general public, were decorated better! See for yourself! Looks like this was done in maybe 3 minutes or so. I will not be back despite them giving me the cake for free! Too many other great choices around that apparently we overlooked!!!!