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December 2023 by Alex B.
It has been over 4 years since I have been a fellow patron of KLM auto center. I have witnessed many of the transitions of the front office staff as the owner runs a tight ship between them and his mechanics. I have come to trust and respect him in this time and his input has been invaluable. I bring both cars to him on a regular basis. I can understand some of the other post regarding cost being higher and can't speak on being an issue in my case. Luis is usually always in the shop and easy to reach if there is an issue. I have had a catalytic converter replaced as my largest repair ever done and found the price to be reasonable. The work took some hours but it is a big job. I found the owner to always be willing to work with me or point me in the right direction on repairs.
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November 2023 by Mitchell S.
I was a loyal customer to KLM Auto Center for a about 2 years. After my last visit I will never go back. My car had an oil leak after getting a diagnostic test ($145!) not sure why I needed another test ran because we already knew the issue from the last time I visited to get an oil change. I needed to save up some money to fix it and that's why I was there. Originally I was quoted around $1,000 after the diagnostic test was completed the quote came to a total of $3,231.02! Which I thought was quite high. A few services were not absolutely needed to fix the problem. I am not knowledgeable about cars, but felt like this was a ridiculous price. I left and went somewhere else to get a quote. The place I went didn't charge a diagnostic fee and was able to consider all damages while knowing my budget and the total came to $1025.47. It turned out I didn't need most of what KLM was suggesting. I didn't need 6 spark plugs replaced because only 3 were faulty, I didn't need a carbon flush immediately, the labor for replacing the oil pan was no where near ($468.00 which KLM quoted me.) KLM quoted me $900 for labor to replace the gasket as well. I think the pricing with KLM was super unreasonable. The entire fix took 3 hours and I had my car back the same day with Canton Road Automotive. I felt extremely taken advantage of after getting a second opinion. I think because I've paid whatever price KLM gave me in the past they felt they could get over and under me. I even texted the owner asking why they were trying to sell me things I didn't need. I never got a reply. I do not recommend going here for major repairs. Oil change/tires mounted & rotated was fine. I really wanted to support this small Latinx owned business. As a business owner myself I'm shocked. This event happened over a year ago and it's still on my mind. I hope the next person can use this review as helpful. Honesty is key!!
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October 2023 by Victor C.
Our Kia Sorento had been making undercarriage noises for over a year, gradually getting worse. The Kia dealership in Las Vegas said it was because new cars no longer have lubrication fittings, which is is lamentable but the noise is just expected on new vehicles after about 50K miles. Then we brought it to a maintenance shop and they said the noise was the transmission. They said they could remove the old one and install a rebuilt one for us. The noise sounded more like suspension than transmission to me, so I sought another opinion. I tried to schedule a diagnostic appointment with two local Kia dealerships, but they we booked until the end of the month. Looking for other options, we called KLM - they were busy so I left a message and asked for a call back - anticipating that I would need to call them again later or keep shopping around. I was pleasantly surprised and relieved when Scott called me back and said they could do a diagnostic the next day. I brought it to them, and KLM came through! They replaced struts and shocks and - poof! - the noise disappeared. Now it rides like it did when it was new - nice tight steering and tracking straight. Next up will be tires, which have worn prematurely because other shops failed to diagnose the problem. I can't say enough for KLM - they are my go-to shop from now on. Big kudos to Scott, whose expertise and knowledge of Kia told me I had brought it to the right place. The quality of their work is top notch, and the price is reasonable. Well done, KLM, and thank you!
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August 2023 by Dani L.
Call to get a quote on how much it would be to get an A1 service for my Mercedes done. I was quoted 500+ dollars the Mercedes dealership quoted 349 when I told them they were way more than the dealership they just re-quoted their 500+ quote. I do not recommend anyone come here they are way overpriced.
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July 2023 by Arya Stark
great service
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July 2022 by Zack S.
Been a while since I had service done but these guys were great. Replaced the steering rack in my Jeep quickly despite being busy and needed to order parts.
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June 2022 by Lynn D.
Brought car in for two issues. Received written estimate and approved. Two days later KLM called and said car was ready. Asked whether the other issue was fixed and they had forgotten all about it. Kept it over the weekend plus two more days when I got an estimate for the second issue. Declined because of the cost. The bill for the first issue was almost double from the estimate I received. When I arrived to pick up car, I had them explain the repair line by line, and they finally figured out they put someone else's repair on my bill. Be careful when you go to pay your bill. The repair was more than the estimate.
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June 2022 by Tonibme C.
I went because of the other reviews. I was satisfied the service was Pleasant and professional
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June 2021 by Trond H.
Respectful, friendly knowledgeable staff. Went to get brakes, rotors and calipers repaired. A little on the high side ( using factory parts). Purchased my own parts and used KLM for the install. Equally respectful and helpful throughout the process.
